Franklin Hills Health & Rehab

★★★★☆
  • 6021 N Lidgerwood St

    Spokane, WA 99208

    Map & Directions
  • 509-489-3323

4.0 6
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quite frankly, I wouldn't take my dog there. Dirty syringes, alcohol swabs, used and unused, dirty dishes, etc on the bedside table along with the current meal. No sanitation--NAC handled fecal material and never even washed her hands.

3
★★★★★

quite frankly, I wouldn't take my dog there. Dirty syringes, alcohol swabs, used and unused, dirty dishes, etc on the bedside table along with the current meal. No sanitation--NAC handled fecal material and never even washed her hands.

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I HIGHLY RECOMMEND.....that you do more research before choosing Franklin Hills. \r
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The nursing at this "Skilled Nursing Facility" was hardly skilled and the house physician was pretty much non-existent. Staff communicated to him via

3
★★★★★

I HIGHLY RECOMMEND.....that you do more research before choosing Franklin Hills. \r
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The nursing at this "Skilled Nursing Facility" was hardly skilled and the house physician was pretty much non-existent. Staff communicated to him via

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This is a wonderful facility I went there in February 2008 and am going to be taking a CNA class there it looks like a nice place to work or I wouldn't take the classes there.

2
★★★★★

This is a wonderful facility I went there in February 2008 and am going to be taking a CNA class there it looks like a nice place to work or I wouldn't take the classes there.

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This once troubled nursing home has really been the victim of poor management, staffing and unfortunate legal advertising. The problems have been fixed and they now have a dynamic management team and staff who have really bought into turning the facility around and showing the area how wonderful they really are. The last survey follow up was deficiency free and they are striving for perfection with the next review. The great customer service, warmth and caring by the staff is felt throughout the place. Give Franklin Hills a chance! You won't be disappointed.

2
★★★★★

This once troubled nursing home has really been the victim of poor management, staffing and unfortunate legal advertising. The problems have been fixed and they now have a dynamic management team and staff who have really bought into turning the facility around and showing the area how wonderful they really are. The last survey follow up was deficiency free and they are striving for perfection with the next review. The great customer service, warmth and caring by the staff is felt throughout the place. Give Franklin Hills a chance! You won't be disappointed.

Pros: Close to hospital and medical offices, great service

Cons: limited parking

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The US department of Health and Human Services put this place on its list of worst nursing homes in the country. It is listed as a ""Special Focus Facility"" in Table B ""Facilities that have not improved""

0
★☆☆☆☆

The US department of Health and Human Services put this place on its list of worst nursing homes in the country. It is listed as a ""Special Focus Facility"" in Table B ""Facilities that have not improved""

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Just walking through the doors of Franklin Hills I realized that it was a very hectic place to be. People were scattered, wandering aimlessly, yelling down the halls and seemed so disorganized that I was amazed any care could actually be given in such a facility. It was alarming that while I was there, there were two major catastrophes: an escapee resident and a routine fire drill. Neither seemed to be handled with any sort of efficiency. The fire drill only resulted in mass chaos as everyone in the building looked to others as to what to do. Many employees just randomly walked out of the bulding taking this time as a smoke break while others seemed to be doing what they were supposed to. I'd suggest much more training for everyone in the building. I must not be the only person with such an opinion as a rating for care homes within the nation were released not too long ago. Look for yourself where Franklin Hills rated in Washington.

0
★☆☆☆☆

Just walking through the doors of Franklin Hills I realized that it was a very hectic place to be. People were scattered, wandering aimlessly, yelling down the halls and seemed so disorganized that I was amazed any care could actually be given in such a facility. It was alarming that while I was there, there were two major catastrophes: an escapee resident and a routine fire drill. Neither seemed to be handled with any sort of efficiency. The fire drill only resulted in mass chaos as everyone in the building looked to others as to what to do. Many employees just randomly walked out of the bulding taking this time as a smoke break while others seemed to be doing what they were supposed to. I'd suggest much more training for everyone in the building. I must not be the only person with such an opinion as a rating for care homes within the nation were released not too long ago. Look for yourself where Franklin Hills rated in Washington.

 

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