Seattle Cancer Care Alliance

★☆☆☆☆
  • 825 Eastlake Ave E

    Seattle, WA 98109

    Map & Directions
  • 206-288-7222

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Unfortunately when you get cancer, you owe a lot of money beyond what insurance pays. As the disease progresses, you then cannot work. I called CCA to set up payments but they wanted a bigger monthly commitment than was realistic in making sure everyone got serviced. Therefore, I just continued to send what I could as I could.\n\nCCA uses a collection company called Audit and Adjustments that seems to be completely insensitive to the client CCA serves. Within 45 seconds of the 1st (and only) conversation beginning, the words, ""you said you could care less about paying...."" were spouted at me. (I had just finished telling agent Kathy Lewis that I was making payments and hadn't been working.) The whole amount or nothing was my impression of what was acceptable to them.\n\nI was stunned. I called them to get something taken care of so I could give CCA further satisfaction and protect my credit. Even the floor supervisor to whom I asked to be transferred wouldn't help me set something up. And when I attempted to explain to him how this whole interaction felt, he threatened to terminate the call.\n\nIf dealing with Audit and Adjustments is part and parcel to care at Cancer Care Alliance, I say find another organization. UW Hospital's collection company is gentle, kind and understanding.... offering room for realistic expectations.... AND respect for good people in \na bind NOT of their own doing.

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★☆☆☆☆

Unfortunately when you get cancer, you owe a lot of money beyond what insurance pays. As the disease progresses, you then cannot work. I called CCA to set up payments but they wanted a bigger monthly commitment than was realistic in making sure everyone got serviced. Therefore, I just continued to send what I could as I could.\n\nCCA uses a collection company called Audit and Adjustments that seems to be completely insensitive to the client CCA serves. Within 45 seconds of the 1st (and only) conversation beginning, the words, ""you said you could care less about paying...."" were spouted at me. (I had just finished telling agent Kathy Lewis that I was making payments and hadn't been working.) The whole amount or nothing was my impression of what was acceptable to them.\n\nI was stunned. I called them to get something taken care of so I could give CCA further satisfaction and protect my credit. Even the floor supervisor to whom I asked to be transferred wouldn't help me set something up. And when I attempted to explain to him how this whole interaction felt, he threatened to terminate the call.\n\nIf dealing with Audit and Adjustments is part and parcel to care at Cancer Care Alliance, I say find another organization. UW Hospital's collection company is gentle, kind and understanding.... offering room for realistic expectations.... AND respect for good people in \na bind NOT of their own doing.

 

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