A Friendly Foam Shop

★★★★☆
  • 5315 Roosevelt Way Ne

    Seattle, WA 98105

    Map & Directions
  • 206-525-2301

Automotive

Automotive
More choices in Seattle:
Resultset_next

Compass Rose Canvas

12703 11th Ave NW Seattle, WA

Resultset_next

Mac's Upholstery

5015 15th Ave NW Seattle, WA

3.5333 15
Hi! Sign in to let us know how A Friendly Foam Shop was?
Write a Review
.

The Friendly Foam Shop in Seattle has been there for decades, now appears to be taken over by predators who dont care anymore. For starters they dont have much foam in stock. In 2012 I went in for something they must hear all day.. foam for a temporary sleeping pad, like if you go camping. So they say that cut foam would cost too much, because its 'special order', but I could buy one that has a 'cloth cover' already sewn onto it. So now I have to pay for the 'cloth cover' too. Now its a high price like $80 when I just wanted some foam for $25. I am in a hurry and buy it. Take it home and it reeeked of chemicals, like its toxic waste. So I go back fair & square for a return, back to my credit card. They say 'all sales final, no credit card returns'. Well now its legal, and complex. So who has physical possession? Is there photo-evidence, and what are your legal rights as a customer? This is NOT for beginners. Stay away from the 'Friendly Foam Shop' until someday they rediscover what it is to treat a customer helpfully and fairly.

1
★☆☆☆☆

The Friendly Foam Shop in Seattle has been there for decades, now appears to be taken over by predators who dont care anymore. For starters they dont have much foam in stock. In 2012 I went in for something they must hear all day.. foam for a temporary sleeping pad, like if you go camping. So they say that cut foam would cost too much, because its 'special order', but I could buy one that has a 'cloth cover' already sewn onto it. So now I have to pay for the 'cloth cover' too. Now its a high price like $80 when I just wanted some foam for $25. I am in a hurry and buy it. Take it home and it reeeked of chemicals, like its toxic waste. So I go back fair & square for a return, back to my credit card. They say 'all sales final, no credit card returns'. Well now its legal, and complex. So who has physical possession? Is there photo-evidence, and what are your legal rights as a customer? This is NOT for beginners. Stay away from the 'Friendly Foam Shop' until someday they rediscover what it is to treat a customer helpfully and fairly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The Friendly Foam Shop sales people are particularly friendly. Unfortunately, when they promised a Delivery date, it took another week before they delivered. By itself this is a pain. Then compared to some other material suppliers, their

3
★★★★★

The Friendly Foam Shop sales people are particularly friendly. Unfortunately, when they promised a Delivery date, it took another week before they delivered. By itself this is a pain. Then compared to some other material suppliers, their

.

Since the new ownership of the Friendly Foam Shop, what a transformation!! Calling it a new store would be a severe understatement. Great service, friendly young people who are full of knowledge, and awesome recommendations. I was a little skeptical because I had been there before and the previous owners were less than satisfactory. Love my new cushions!

5
★★★★★

Since the new ownership of the Friendly Foam Shop, what a transformation!! Calling it a new store would be a severe understatement. Great service, friendly young people who are full of knowledge, and awesome recommendations. I was a little skeptical because I had been there before and the previous owners were less than satisfactory. Love my new cushions!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Since the new ownership of the Friendly Foam Shop, what a transformation!! Calling it a new store would be a severe understatement. Great service, friendly young people who are full of knowledge, and awesome recommendations. I was a

3
★★★★★

Since the new ownership of the Friendly Foam Shop, what a transformation!! Calling it a new store would be a severe understatement. Great service, friendly young people who are full of knowledge, and awesome recommendations. I was a

.

I had no idea what kind of foam I needed and was leary of ordering online. When I went to the Foam Shop It was busy but was pleasently greeted and helped within a couple of mins. Dean, the new owner of the store helped me and I cant be happier with the service and quality of foam I needed to get for my mom who has medical needs. I would rate this place a 10 for customer service, quality of the products and at a cost far below the online places I was looking at!

5
★★★★★

I had no idea what kind of foam I needed and was leary of ordering online. When I went to the Foam Shop It was busy but was pleasently greeted and helped within a couple of mins. Dean, the new owner of the store helped me and I cant be happier with the service and quality of foam I needed to get for my mom who has medical needs. I would rate this place a 10 for customer service, quality of the products and at a cost far below the online places I was looking at!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had a great experience with this shop. They really helped me with my custom foam project and also with buying a great foam bed. I will return for all of my foam needs. I really enjoy supporting the smaller family businesses.... and I LOVE MY BED.

2
★★★★★

I had a great experience with this shop. They really helped me with my custom foam project and also with buying a great foam bed. I will return for all of my foam needs. I really enjoy supporting the smaller family businesses.... and I LOVE MY BED.

Pros: Great Location, Family owned and Run. Great staff.

Cons: need more examples of their work in show room.

.

I am one of the owner/operaters of the Friendly Foam Shop. We have been in business for 35 years and, in that time, we have logged over 212,500 customer sales. Of that amount, we have had 119 bad customer reviews/complaints, which leaves us with a customer satisfaction rating of 99.95 percent. I sincerely apologize to anyone that had a negative experience at our shop; a lot of what we do is custom work, and we can sometimes make errors/miscommunicate/have an off day. In my short time on this planet, I have also found that it is easier to complain than to compliment. Again, my apologies to anyone that felt we were negligent in any facet of our customer service/product offering. We're only human, and we do try our best.

2
★★★★★

I am one of the owner/operaters of the Friendly Foam Shop. We have been in business for 35 years and, in that time, we have logged over 212,500 customer sales. Of that amount, we have had 119 bad customer reviews/complaints, which leaves us with a customer satisfaction rating of 99.95 percent. I sincerely apologize to anyone that had a negative experience at our shop; a lot of what we do is custom work, and we can sometimes make errors/miscommunicate/have an off day. In my short time on this planet, I have also found that it is easier to complain than to compliment. Again, my apologies to anyone that felt we were negligent in any facet of our customer service/product offering. We're only human, and we do try our best.

Pros: We try our best

Cons: We're human

.

I found this shop/my shopping experience to be a bit unique, but, truth be told, I didn't know anything about what I actually needed when I showed up. The person that helped me was busy, but explained the best way/product for my project. When it turned out that my measurements (my fault) were a bit off, they cut and glued materials to make my project work. They've been doing this (according to the guy I talked to) from the 70's; that must mean that they are doing something right.

5
★★★★★

I found this shop/my shopping experience to be a bit unique, but, truth be told, I didn't know anything about what I actually needed when I showed up. The person that helped me was busy, but explained the best way/product for my project. When it turned out that my measurements (my fault) were a bit off, they cut and glued materials to make my project work. They've been doing this (according to the guy I talked to) from the 70's; that must mean that they are doing something right.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I could hardly disagree more with the other reviews. The prices here are way below comparable businesses. As to the staff, I think they are the owners. Yes, they are not fawning, Nordstrom-like dudes. BUT, they are friendly, funny, and honest. Yes, custom orders take time. Yes, they keep records on paper, not computers. Yes, there is a "quirk" factor. BUT WHEN YOU ARE SAVING 50% OVER THE COMPETITORS' PRICES, THAT IS A SMALL BURDEN.

4
★★★★☆

I could hardly disagree more with the other reviews. The prices here are way below comparable businesses. As to the staff, I think they are the owners. Yes, they are not fawning, Nordstrom-like dudes. BUT, they are friendly, funny, and honest. Yes, custom orders take time. Yes, they keep records on paper, not computers. Yes, there is a "quirk" factor. BUT WHEN YOU ARE SAVING 50% OVER THE COMPETITORS' PRICES, THAT IS A SMALL BURDEN.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Whoa. My expensive order took a week, then they only had one piece in (but didn't call before I drove there). Went back in two days. Can't find my piece. Don't have any idea where the other guy put it. Not a good experience.

1
★☆☆☆☆

Whoa. My expensive order took a week, then they only had one piece in (but didn't call before I drove there). Went back in two days. Can't find my piece. Don't have any idea where the other guy put it. Not a good experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

ugg...just got off the phone with the Friendly Foam shop and that name couldnt be more misleading. A callous staff was completely unconcerned with my questions. I will go somewhere else.

1
★☆☆☆☆

ugg...just got off the phone with the Friendly Foam shop and that name couldnt be more misleading. A callous staff was completely unconcerned with my questions. I will go somewhere else.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the greatest shop ever!! Awesome customer service and product knowledge. I came in to their shop with nothing more than basic dimensions for a window seat, and came awya a few weeks later with a covered cushion that absolutley fit, was perfect for my decor. It did take a while forthe cover to get done, but it was more than worth the time and effort!! Plus, they were substantially less $$ than everywhere else that I checked. HIghly recommended!!!

2
★★★★★

This is the greatest shop ever!! Awesome customer service and product knowledge. I came in to their shop with nothing more than basic dimensions for a window seat, and came awya a few weeks later with a covered cushion that absolutley fit, was perfect for my decor. It did take a while forthe cover to get done, but it was more than worth the time and effort!! Plus, they were substantially less $$ than everywhere else that I checked. HIghly recommended!!!

Pros: Great product, great customer service

Cons: NONE!!

.

The foam that I brought for our outdoor furniture was special ordered. After 3 months, I called to say that the foam seemed like it was not holding up. We do not sit outside that often. The foam did not feel firm anymore. The man that answered the phone was curt and quite rude to me. He said that I could not call to complain after several months of usage. However, I had bought the most expensive foam they had and was told that it should last for years, not months. I hope that this company does not treat other customers like this. Their product should hold to more than just twice weekly dinner for 3 months. I'm also a small person and I don't weigh much. The original foam on our furniture lasted us 7 years. This foam feels worse in three months than my original foam at the end of the 7 years.

1
★★☆☆☆

The foam that I brought for our outdoor furniture was special ordered. After 3 months, I called to say that the foam seemed like it was not holding up. We do not sit outside that often. The foam did not feel firm anymore. The man that answered the phone was curt and quite rude to me. He said that I could not call to complain after several months of usage. However, I had bought the most expensive foam they had and was told that it should last for years, not months. I hope that this company does not treat other customers like this. Their product should hold to more than just twice weekly dinner for 3 months. I'm also a small person and I don't weigh much. The original foam on our furniture lasted us 7 years. This foam feels worse in three months than my original foam at the end of the 7 years.

Pros: Seattle location. Sreet parking.

Cons: Quality of foam was not good. Expensive. Not very friendly.

.

I wish I saw that other review below...I would never of gone then. Looks like this place is a scam. They were nice when I made my expensive order but once they got my money, they were a different story.

I've never been mad enough to write a negative review about a business and I am so disappointed with the Friendly Foam Shop on Roosevelt Way in the U.District. I had some pillows stuffed their and they didn't do a good job. The foam didn't fit right and it looked like they had glued scaps together to fill it when they said they were going to use full pieces of foam. It was expensive to do these pillows too. I called to complain and the fellow I talked to started to yell at me. I was so upset I hung up. I will never go here again and they have lost a lot of business. I'm telling everyone about this.

Can you believe they try to do business like that? Maybe they should look at hiring better people b/c whoever they have at the shop is bad for their business.

1
★☆☆☆☆

I wish I saw that other review below...I would never of gone then. Looks like this place is a scam. They were nice when I made my expensive order but once they got my money, they were a different story.

I've never been mad enough to write a negative review about a business and I am so disappointed with the Friendly Foam Shop on Roosevelt Way in the U.District. I had some pillows stuffed their and they didn't do a good job. The foam didn't fit right and it looked like they had glued scaps together to fill it when they said they were going to use full pieces of foam. It was expensive to do these pillows too. I called to complain and the fellow I talked to started to yell at me. I was so upset I hung up. I will never go here again and they have lost a lot of business. I'm telling everyone about this.

Can you believe they try to do business like that? Maybe they should look at hiring better people b/c whoever they have at the shop is bad for their business.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went to the Friendly Foam shop by the UW because I saw it driving by. What a mistake!!!! They made many promises when I was trying to decide to spend $600 on foam at their store or another store. When I looked at what they had done, I come to find out that they had glued pieces of scrap foam to fill my items when I had paid a lot of $$ for full customized measured foam piecses. When I told them what I found, they were fighting me on every word and denying it. I'm going to have to have the shotty work redone somewhere else. I would not recommend going here!!!! I have gone to many different foam shops south of Seattle and always had good experiences so I know how much I should pay and what type of product I should get. This was by far the worst customer experience I've had in a long long time.

0
★☆☆☆☆

I went to the Friendly Foam shop by the UW because I saw it driving by. What a mistake!!!! They made many promises when I was trying to decide to spend $600 on foam at their store or another store. When I looked at what they had done, I come to find out that they had glued pieces of scrap foam to fill my items when I had paid a lot of $$ for full customized measured foam piecses. When I told them what I found, they were fighting me on every word and denying it. I'm going to have to have the shotty work redone somewhere else. I would not recommend going here!!!! I have gone to many different foam shops south of Seattle and always had good experiences so I know how much I should pay and what type of product I should get. This was by far the worst customer experience I've had in a long long time.

Pros: None. Dont go here and make my mistake

Cons: Rude, Shotty work, Overpriced, Rip off, Broken Promises

 

Wait, you're the expert.

If you've been to or used A Friendly Foam Shop, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review