All Transmissions & Automotive

★★★☆☆
  • 3113 S Pine St

    Tacoma, WA 98409

    Map & Directions
  • 253-627-0252

About All Transmissions & Automotive

Hours
Mon - Fri 7:30 am - 5:30 pm, Sat 8:00 am - 5:00 pm, Sun Closed
Reservations
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Automotive

Automotive
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This shop is very clean and professional. Tommy did a great job explaining to me what was wrong with my vehicle. I had to have the transmission rebuilt in my delivery van and they got the job completed in 2 days. i need my van to make money and they were 600.00 cheaper that the chevrolet dealer. I recommend them highly.

4
★★★★☆

This shop is very clean and professional. Tommy did a great job explaining to me what was wrong with my vehicle. I had to have the transmission rebuilt in my delivery van and they got the job completed in 2 days. i need my van to make money and they were 600.00 cheaper that the chevrolet dealer. I recommend them highly.

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A new resident to the area, we were in need of a quality auto transmission and repair shop for our Chev Box Truck, used professionally for our business. Reliability of this truck was very important to us as we used this truck nearly every weekend, driving it to Eastern Washington and Oregon. I researched the internet and came upon All Transmissions and Automotive in Tacoma Washington. After researching the very professional website, we elected to begin using this shop, first having them replace a faulty transmission and then provide regular maintenance work on this older vehicle. At first, the quality and professionalism of the shop matched the the website. Very friendly and clean. Prompt return phone calls, customer satisfaction survey's, etc. As time went by over the past year and half, we found that second or more trips back for the same issues became more of the norm. Considering that we lived over 15 miles from the shop, this was quite a dedicated chore for us, but one that we felt was worth it, as All Transmissions and Automotive had most of the repair history of this truck, which we felt was important. Repeated phone calls to check on the progress of the issue and status of repairs would go unanswered by the owner/general manager, Wake. Together, my partner and I came to the realization that Wake (or the shop) simply was tired of working on the truck ( which was almost in the shop more this past year than we had garaged at home). So finally after the last incident where the shop could not determine a cause for the recent issue with the truck ( and after several unreturned phone calls over a week period of time), we decided to pick up the truck today, Dec 21, 2010, and move on. As we entered the truck, we noticed wiring to the stereo system had been disconnected and the hood vent of the box torn off causing the interior of the truck to become very wet with the recent rains. When confronting Wake about the issues, explaining my dissatisfaction with how the truck was left for us, describing how well the relationship started but has deteriorated, Wake said nothing....until I said that there were plenty of other auto repair shops to take the truck to. Apparently he was thinking the same thing, shrugging his shoulders and nodding. At that point, I believe we were certain they just tired of working on our truck. The final parting words from the owner of All Transmissions, Wake, was that he was "firing" us as a customer. When I confirmed what he said, and then asked why, he simply said "some customers simply don't understand". When I asked him to explain what we did not understand...the lack of return phone calls, the sloppy work left within our auto..what, he further explained that "we are just one of three hundred customers".... Hmm...what a change from their website advertising, and the initial courting/relationship we experienced. I didn't realize that we were just a number, always promptly paying our repair bills, inconvenienced by two tow experiences for a faulty part or repair, spending thousands of dollars to support his business...just one of three hundred. For those of you that plan to patronize this business business, you may wish to ask Wake...what number will I be...and will you have time to work with me and return my calls???

2
★★☆☆☆

A new resident to the area, we were in need of a quality auto transmission and repair shop for our Chev Box Truck, used professionally for our business. Reliability of this truck was very important to us as we used this truck nearly every weekend, driving it to Eastern Washington and Oregon. I researched the internet and came upon All Transmissions and Automotive in Tacoma Washington. After researching the very professional website, we elected to begin using this shop, first having them replace a faulty transmission and then provide regular maintenance work on this older vehicle. At first, the quality and professionalism of the shop matched the the website. Very friendly and clean. Prompt return phone calls, customer satisfaction survey's, etc. As time went by over the past year and half, we found that second or more trips back for the same issues became more of the norm. Considering that we lived over 15 miles from the shop, this was quite a dedicated chore for us, but one that we felt was worth it, as All Transmissions and Automotive had most of the repair history of this truck, which we felt was important. Repeated phone calls to check on the progress of the issue and status of repairs would go unanswered by the owner/general manager, Wake. Together, my partner and I came to the realization that Wake (or the shop) simply was tired of working on the truck ( which was almost in the shop more this past year than we had garaged at home). So finally after the last incident where the shop could not determine a cause for the recent issue with the truck ( and after several unreturned phone calls over a week period of time), we decided to pick up the truck today, Dec 21, 2010, and move on. As we entered the truck, we noticed wiring to the stereo system had been disconnected and the hood vent of the box torn off causing the interior of the truck to become very wet with the recent rains. When confronting Wake about the issues, explaining my dissatisfaction with how the truck was left for us, describing how well the relationship started but has deteriorated, Wake said nothing....until I said that there were plenty of other auto repair shops to take the truck to. Apparently he was thinking the same thing, shrugging his shoulders and nodding. At that point, I believe we were certain they just tired of working on our truck. The final parting words from the owner of All Transmissions, Wake, was that he was "firing" us as a customer. When I confirmed what he said, and then asked why, he simply said "some customers simply don't understand". When I asked him to explain what we did not understand...the lack of return phone calls, the sloppy work left within our auto..what, he further explained that "we are just one of three hundred customers".... Hmm...what a change from their website advertising, and the initial courting/relationship we experienced. I didn't realize that we were just a number, always promptly paying our repair bills, inconvenienced by two tow experiences for a faulty part or repair, spending thousands of dollars to support his business...just one of three hundred. For those of you that plan to patronize this business business, you may wish to ask Wake...what number will I be...and will you have time to work with me and return my calls???

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After reading the positive reviews, all I can say is WOW! Because that was not my experience. First I brought my car in to have the transmission "checked". Once removed was told that although it was faulty they could not place a used tranny,and I could not "tow" the vehicle home as is, and they usually charge $90.00 / hr labor. (this was several years ago, now likely 125.00/hr) Anyhow I disliked the owner, as he kept speaking in low hushed tones (Psych 101 BS), and kept asking me why I was "upset" when total bill came to $2400.00 +. I suspect the so called "happy customers" posted here are shills for the company.

1
★☆☆☆☆

After reading the positive reviews, all I can say is WOW! Because that was not my experience. First I brought my car in to have the transmission "checked". Once removed was told that although it was faulty they could not place a used tranny,and I could not "tow" the vehicle home as is, and they usually charge $90.00 / hr labor. (this was several years ago, now likely 125.00/hr) Anyhow I disliked the owner, as he kept speaking in low hushed tones (Psych 101 BS), and kept asking me why I was "upset" when total bill came to $2400.00 +. I suspect the so called "happy customers" posted here are shills for the company.

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.

This place is great. The service is fast and friendly. They fixed my vehicles transmission in 2 days so i could head back over the mountains to see my kids. I came into there shop on a friday morning with a transmission that would not shift. I explained my situation to Wake and he got one of the transmission rebuilders to stay late and come in on his day off to get me back on the road. I read some reveiws on line and I think All Transmissions is GREAT! Thanks again to Wake and team for going above and beyond in helping me.

5
★★★★★

This place is great. The service is fast and friendly. They fixed my vehicles transmission in 2 days so i could head back over the mountains to see my kids. I came into there shop on a friday morning with a transmission that would not shift. I explained my situation to Wake and he got one of the transmission rebuilders to stay late and come in on his day off to get me back on the road. I read some reveiws on line and I think All Transmissions is GREAT! Thanks again to Wake and team for going above and beyond in helping me.

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This was one of the worst experiences I've ever encountered. They tried overcharging (300%) more than the estimate. When questioned why the higher cost, they were caught lying about the cost of a part. What they didn't realize was that I had already investigated the cost of these parts. The difference in cost was only $5 for this "$40.00 screw in" part, but they tried to charge an additional $200 "because the part was more expensive than estimated". C'Mon, the part estimated was $35 compared to $40 for the part they supposedly used. Worse yet, one week after this unrelated repair, the transmission seized up. Hmmm. Have to wonder. Guess that will teach me for questioning them.

1
★☆☆☆☆

This was one of the worst experiences I've ever encountered. They tried overcharging (300%) more than the estimate. When questioned why the higher cost, they were caught lying about the cost of a part. What they didn't realize was that I had already investigated the cost of these parts. The difference in cost was only $5 for this "$40.00 screw in" part, but they tried to charge an additional $200 "because the part was more expensive than estimated". C'Mon, the part estimated was $35 compared to $40 for the part they supposedly used. Worse yet, one week after this unrelated repair, the transmission seized up. Hmmm. Have to wonder. Guess that will teach me for questioning them.

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.

Professional business, not pushy, informative staff. Had to revisit for a broken hose, but didn't cost me a dime. The shop is clean. They have free WiFi.

5
★★★★★

Professional business, not pushy, informative staff. Had to revisit for a broken hose, but didn't cost me a dime. The shop is clean. They have free WiFi.

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.

I used them to rebuild my transmission after another auto shop I used to rebuild it messed it up. My truck was at there shop for two days ( three days less then the first shop) and the price was less then half of what the first shop charger. I have had no problems with it. I am a very satisfied customer. Recommend Highly

5
★★★★★

I used them to rebuild my transmission after another auto shop I used to rebuild it messed it up. My truck was at there shop for two days ( three days less then the first shop) and the price was less then half of what the first shop charger. I have had no problems with it. I am a very satisfied customer. Recommend Highly

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