Mattress Firm Moses Lake

★★☆☆☆
  • 301 W Broadway

    Moses Lake, WA 98837

    Map & Directions
  • 509-765-4488

About Mattress Firm Moses Lake

Categories
  • Mattress Stores
  • Bedding
  • Furniture Stores
  • Beds
  • Bedroom Furniture
Details
  • Shop Online
  • Mattress Stores
Hours
M-Sa 10am-8pm, Su 11am-6pm
Emails
  • customerservice@mattressfirm.com
Keywords
  • Mattress Online
  • Best Mattress
  • New Mattress
Products
  • Mattresses
  • Beds
  • Box Springs
  • Mattress Toppers
  • Bed Frames
  • Headboards
  • Footboards
  • Daybeds
  • Trundle Beds
  • Futons
  • Futon Mattresses
  • Crib Mattresses
  • Latex Mattresses
  • Innerspring Mattresses
  • Foam Mattresses
  • Adjustable Beds
  • Platform Beds
  • Gel Mattresses
  • Pillows
  • Sheets
  • Comforters
  • Duvets
  • Mattress Protectors
  • Futon Covers
  • Mattress Covers
  • Nightstands
  • Bedroom Furniture
  • Rugs
  • Chairs
  • Recliners
  • Lamps
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Cash
Brands
  • Serta
  • Simmons
  • King Koil
  • Hotel Maison
  • Serta iSeries
  • Carolina Mattress Guild
  • My Side
  • Castle Collection
  • Kingsdown
  • Laura Ashley
  • Simmons Comforpedic
  • Simmons Beautyrest
  • Serta Perfect Sleeper
  • Serta Coolsense
  • Serta iComfort
  • Sleeping Beauty
  • Simmons ComforPedic Phenom

Home & Garden

Home & Garden
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1.5 2
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The store is nice but be aware of the constant "BIGGEST SALE OF THE YEAR" promotions. The salesman was talking bad about the other stores constantly also.

1
★★☆☆☆

The store is nice but be aware of the constant "BIGGEST SALE OF THE YEAR" promotions. The salesman was talking bad about the other stores constantly also.

Pros: selection is good

Cons: bad mouthing other stores

.

I purchased a mattress/box spring and a new sleigh bed. The mattress came with a ten year warranty but would be voided if the mattress had a stain on it. So we purchased a mattress protector at the store as well. They had a sign that said that they price guaranteed for 60 days from time of purchase. We were told we could pick up the bed and mattress the following day. When we got there, there was no one to help us load it. They had one employee working which was a very small/petite lady. We had to scrounge through their warehouse to find our things (they didn't even mark it with our name to identify it) and move things out of the way to get our stuff. The day after picking it up I went online to see if I could find it cheaper. Sure enough, found the bed and mattress protector for less! The paperwork states that they beat any competitors price by 5%, excluding special orders, adjustable beds, floor models and "as is" merchandise. I took copies of the items down to show them that I found it cheaper. He told that they did not accept online pricing and it would only be good for the mattress. The paperwork, the sign in the store, nor the employee specified that (in fact, the employee who sold us the bed was there the day I brought in the copies of cheaper items. He had to call his manager because he did not know the policy). Needless to say I did not get a refund for the money owed. I then told him I was going to return the bed and mattress protector later that day. He then pointed to the line below the price guarantee on the paperwork and read their return policy. They do not take it back unless it is authorized and only give in store credit. I said "yeah, but you just said that this was for mattresses only. I'm not returning the mattress, just the bed and protector." He said he couldn't. I argued a little and told him he couldn't just interpret the paperwork into what he wanted it to say. I'm not going back even though I am wanting to buy another guest bedroom bed. I will go somewhere else that realizes that they are in the customer service business and wants their door to be revolving because happy customers keep coming back.

1
★☆☆☆☆

I purchased a mattress/box spring and a new sleigh bed. The mattress came with a ten year warranty but would be voided if the mattress had a stain on it. So we purchased a mattress protector at the store as well. They had a sign that said that they price guaranteed for 60 days from time of purchase. We were told we could pick up the bed and mattress the following day. When we got there, there was no one to help us load it. They had one employee working which was a very small/petite lady. We had to scrounge through their warehouse to find our things (they didn't even mark it with our name to identify it) and move things out of the way to get our stuff. The day after picking it up I went online to see if I could find it cheaper. Sure enough, found the bed and mattress protector for less! The paperwork states that they beat any competitors price by 5%, excluding special orders, adjustable beds, floor models and "as is" merchandise. I took copies of the items down to show them that I found it cheaper. He told that they did not accept online pricing and it would only be good for the mattress. The paperwork, the sign in the store, nor the employee specified that (in fact, the employee who sold us the bed was there the day I brought in the copies of cheaper items. He had to call his manager because he did not know the policy). Needless to say I did not get a refund for the money owed. I then told him I was going to return the bed and mattress protector later that day. He then pointed to the line below the price guarantee on the paperwork and read their return policy. They do not take it back unless it is authorized and only give in store credit. I said "yeah, but you just said that this was for mattresses only. I'm not returning the mattress, just the bed and protector." He said he couldn't. I argued a little and told him he couldn't just interpret the paperwork into what he wanted it to say. I'm not going back even though I am wanting to buy another guest bedroom bed. I will go somewhere else that realizes that they are in the customer service business and wants their door to be revolving because happy customers keep coming back.

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Message from Mattress Firm Moses Lake

Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mattresses and bedding products incorporating the latest sleep technology, including pressure relieving memory foam mattresses. Enjoy same-day or next-day mattress delivery nationwide and rest assured with our ​120 night sleep happy guarantee!

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