La-Z-Boy Furniture Galleries

★☆☆☆☆
  • 17305 South Center Pkwy

    Tukwila, WA 98188

    Map & Directions
  • 206-575-1766

About La-Z-Boy Furniture Galleries

Categories
  • Home Furniture Sales
  • Furniture Stores
  • Chairs
  • Outdoor Furniture
  • Custom Furniture
Details
  • Shop Online
  • Furniture Refinishing
Hours
M-F 10am-8pm, Sa 10am-7pm, Su 11am-6pm
Year Established
  • 1927
Products
  • Recliners
  • Chairs
  • Sofas
  • Sectionals
  • Loveseats
  • Ottomans
  • Tables
  • Sleepers
  • Outdoor Furniture
  • Spas & Hot Tubs
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
Brands
  • La-Z-Boy

Home & Garden

Home & Garden
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During the last week in January, we ordered a sofa, loveseat and recliner for over $3,000. The store did not have the set we wanted in stock, but the salesperson assured us that we would have our furniture within 8 weeks. As he put it - "99.9% of our standard orders arrive within that timeframe."

Around week 9, I called to find out the status of our order. The person who answered my call responded (in a very put-upon tone) "Why are you even calling? It's only a week late!" I was a little stunned, and explained I wanted to know when we could expect our furniture, so I could have an idea of how long to extend our furniture rental in the meantime. His reply? "We don't give out that kind of information to customers!"

I assumed that this person was probably an anomaly, but after speaking with several people at the store - each ruder than the last - I decided I might be better off calling the manufacturer.

I called the manufacturer's "customer service helpline" and made my inquiry. The person who answered the phone sighed loudly and said "Why don't you just call the store instead?" When I explained that I had already tried that she sighed even more loudly and said "Well, our tracking system is SUCH a pain to use." After much prodding she finally told me "I can't tell exactly when it will be ready, because I'm not even sure it's in production yet. It could be several more months"

I called the store to see if we could cancel the order and they just laughed and said "Sorry - we don't allow customers to cancel an order. It'll be ready when it's ready. You'll get it eventually"

Since then, they've been stiffarming us - putting us on hold and never coming back, offering to return our calls later and then failing to do so, etc. We're 12 weeks in, no closer to having our furniture, no closer to knowing if/when we might EVER have our furniture, and $3,000 poorer.

If you want to keep your sanity up and your blood-pressure down, buy your recliners elsewhere.

0
★☆☆☆☆

During the last week in January, we ordered a sofa, loveseat and recliner for over $3,000. The store did not have the set we wanted in stock, but the salesperson assured us that we would have our furniture within 8 weeks. As he put it - "99.9% of our standard orders arrive within that timeframe."

Around week 9, I called to find out the status of our order. The person who answered my call responded (in a very put-upon tone) "Why are you even calling? It's only a week late!" I was a little stunned, and explained I wanted to know when we could expect our furniture, so I could have an idea of how long to extend our furniture rental in the meantime. His reply? "We don't give out that kind of information to customers!"

I assumed that this person was probably an anomaly, but after speaking with several people at the store - each ruder than the last - I decided I might be better off calling the manufacturer.

I called the manufacturer's "customer service helpline" and made my inquiry. The person who answered the phone sighed loudly and said "Why don't you just call the store instead?" When I explained that I had already tried that she sighed even more loudly and said "Well, our tracking system is SUCH a pain to use." After much prodding she finally told me "I can't tell exactly when it will be ready, because I'm not even sure it's in production yet. It could be several more months"

I called the store to see if we could cancel the order and they just laughed and said "Sorry - we don't allow customers to cancel an order. It'll be ready when it's ready. You'll get it eventually"

Since then, they've been stiffarming us - putting us on hold and never coming back, offering to return our calls later and then failing to do so, etc. We're 12 weeks in, no closer to having our furniture, no closer to knowing if/when we might EVER have our furniture, and $3,000 poorer.

If you want to keep your sanity up and your blood-pressure down, buy your recliners elsewhere.

Pros: still searching for one

Cons: rude customer service, sloooow delivery, dishonest practices

Message from La-Z-Boy Furniture Galleries

Headquartered in Monroe, Mich., La-Z-Boy has been one of the world's leading residential furniture producers for 85 years. The company manufactures a full line of comfortable products for the living room and family room, including the company's world-famous recliners, reclining sofas and love seats, sleep sofas, modular furniture and leather upholstery, as well as stationary sofas, love seats and chairs. It is a division of La-Z-Boy Incorporated (NYSE: LZB), one of the world's leading residential furniture producers, marketing furniture for every room of the home. Live life comfortably.

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