Chown Hardware

★★★★☆
  • 12001 NE 12th St Ste 38

    Bellevue, WA 98005

    Map & Directions
  • 425-454-7420

About Chown Hardware

Hours
M-W 8:00-5:00 Sat 10:00-4:00
3.8 5
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I had to re-order my items three times before they got it right and even then there were pieces missing that had to be special ordered and mailed to me separately. And I had to come back to the store each time that happened. The pick up people in the other building were great but the staff inside the showroom are really disorganized.

2
★★☆☆☆

I had to re-order my items three times before they got it right and even then there were pieces missing that had to be special ordered and mailed to me separately. And I had to come back to the store each time that happened. The pick up people in the other building were great but the staff inside the showroom are really disorganized.

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I was hunting for knobs and pulls to match an aluminum framed cabinet. There is little selection for this finish in their store. He opted to look through a few of his many catalogs, but did not find much available. I returned home,

3
★★★★★

I was hunting for knobs and pulls to match an aluminum framed cabinet. There is little selection for this finish in their store. He opted to look through a few of his many catalogs, but did not find much available. I returned home,

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I can't believe I've never been at Chown before. I only went in to look at cabinet hardware and ended up finding everything I needed for my home. Sinks, faucets, toilets, towel bars, door knobs, and more. I provide great customer service in my industry and expect it when I shop. These guys are even better than I am at making sure THIS customer was completely satisfied. I was mostly impressed at how they were actually excited for my project. They even sent a guy out to my house to make sure I only bought what I actually needed. AND THEN, when the order came in from their Portland warehouse (only two days later), each piece was labeled, so that I didn't need to guess where it was supposed to go. I expected their prices to be outragous, if for no other reason than their selection and service were so great - wrong! I found Chown to be very competitively priced. Great selection, awesome customer service, fair pricing, and personal attention that I never get from the big box stores. I only wish the rest of my remodel would have gone as smoothly as the hardware and plumbing. Thank you Chown Hardware.

2
★★★★★

I can't believe I've never been at Chown before. I only went in to look at cabinet hardware and ended up finding everything I needed for my home. Sinks, faucets, toilets, towel bars, door knobs, and more. I provide great customer service in my industry and expect it when I shop. These guys are even better than I am at making sure THIS customer was completely satisfied. I was mostly impressed at how they were actually excited for my project. They even sent a guy out to my house to make sure I only bought what I actually needed. AND THEN, when the order came in from their Portland warehouse (only two days later), each piece was labeled, so that I didn't need to guess where it was supposed to go. I expected their prices to be outragous, if for no other reason than their selection and service were so great - wrong! I found Chown to be very competitively priced. Great selection, awesome customer service, fair pricing, and personal attention that I never get from the big box stores. I only wish the rest of my remodel would have gone as smoothly as the hardware and plumbing. Thank you Chown Hardware.

Pros: Great Selection, Great Customer Service

Cons: Hours were a little difficult

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If you get lost in the big stores, try Chown's
Hardware in Bellevue. I always get expert
advice and someone is usually available
to help.

5
★★★★★

If you get lost in the big stores, try Chown's
Hardware in Bellevue. I always get expert
advice and someone is usually available
to help.

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Chown had difficulties getting a sink from a manufacturer, and rather than contact us, we had to call them on a regular basis. The sink was delayed from October to March 31, in 3-week incremental slips. Also, I bought a disposal from them and it was about $40 more than in Home Depot. I would have bought it at HD had I realized it would be exactly the same thing.

0
★☆☆☆☆

Chown had difficulties getting a sink from a manufacturer, and rather than contact us, we had to call them on a regular basis. The sink was delayed from October to March 31, in 3-week incremental slips. Also, I bought a disposal from them and it was about $40 more than in Home Depot. I would have bought it at HD had I realized it would be exactly the same thing.

 

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