Goodwill Industries

★★★★☆
  • 201 Wellsian Way

    Richland, WA 99352

    Map & Directions
  • 509-946-4575

About Goodwill Industries

Hours
Sun 10am-5pm, Mon-Sat 9am-6pm
3.5 10
Hi! Sign in to let us know how Goodwill Industries was?
Write a Review
.

Not a big fan of this store. Why?

Mostly it's irritating because of the manager there being loud, pushy, verbally showing off his manic depression the entire time.

You'd think it was some kind of broadway production going on.

Prices are absolutely ridiculous as well. They price flat rate regardless of condition, and mark up highly what they believe is name brand scarcity.

Why I go back?

Because it's Goodwill.

Because they employ those that need it the worst.

Very unhappy appearing staff at this store, and I don't blame them a bit. That man/beast must be a monster to work FOR.

And boy do those people work hard.

Seriously needs a merchandising/manager re-do. Store has tons of potential.

Lose the abusive manager already...

1
★☆☆☆☆

Not a big fan of this store. Why?

Mostly it's irritating because of the manager there being loud, pushy, verbally showing off his manic depression the entire time.

You'd think it was some kind of broadway production going on.

Prices are absolutely ridiculous as well. They price flat rate regardless of condition, and mark up highly what they believe is name brand scarcity.

Why I go back?

Because it's Goodwill.

Because they employ those that need it the worst.

Very unhappy appearing staff at this store, and I don't blame them a bit. That man/beast must be a monster to work FOR.

And boy do those people work hard.

Seriously needs a merchandising/manager re-do. Store has tons of potential.

Lose the abusive manager already...

Was this review helpful to you?
Ratings_icons Ratings_icons

.

GOODWILL loses richland it's manager of 10+yrs. A MANAGER IN OVER 30 YRS THAT I RESPECTED AS MUCH AS YOU I CAME TO WORK EVERYDAY READY TO GIVE 110% AND EVEN WHEN I HAD A DAY OFF I OFFERED TO COME IN AND HELP OUT ON THE CLOCK OR OFF SUE HAS THIS QUALITY THAT WORDS CAN'T EXPLAIN AND UNLESS YOU WERE LUCKY TO WORK FOR HER YOU WILL NEVER UNDERSTAND. THANK YOU SUE YOU HAVE MADE AN UNFORGETTABLE IMPRESSION IN MY LIFE AND I THANK YOU FOR EVERYTHING

2
★★☆☆☆

GOODWILL loses richland it's manager of 10+yrs. A MANAGER IN OVER 30 YRS THAT I RESPECTED AS MUCH AS YOU I CAME TO WORK EVERYDAY READY TO GIVE 110% AND EVEN WHEN I HAD A DAY OFF I OFFERED TO COME IN AND HELP OUT ON THE CLOCK OR OFF SUE HAS THIS QUALITY THAT WORDS CAN'T EXPLAIN AND UNLESS YOU WERE LUCKY TO WORK FOR HER YOU WILL NEVER UNDERSTAND. THANK YOU SUE YOU HAVE MADE AN UNFORGETTABLE IMPRESSION IN MY LIFE AND I THANK YOU FOR EVERYTHING

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been to this goodwill store many times. I keep going back because this is one of the most friendly & helpful stores that I have ever been to. The manager and employees always greet me. When I look for a specific item--they always go out of their way to see if they can find it for me ( and other customers ). They are always stocking the store---inventory disappears quickly. The store is always full of people. The manager and employees do a great job. THANKS!!!

PROS: Friendly Employees, Fresh Inventory Clean Store
CONS: Store needs more room --as does the parking lot

5
★★★★★

I have been to this goodwill store many times. I keep going back because this is one of the most friendly & helpful stores that I have ever been to. The manager and employees always greet me. When I look for a specific item--they always go out of their way to see if they can find it for me ( and other customers ). They are always stocking the store---inventory disappears quickly. The store is always full of people. The manager and employees do a great job. THANKS!!!

PROS: Friendly Employees, Fresh Inventory Clean Store
CONS: Store needs more room --as does the parking lot

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Halloween shopping here is great. The clerks were helping build costumes from unusual pieces found throughout the store. It was like a party for all the kids. We purchased 4 costumes and various items to build a scarecrow and got out for less than $25.
The store was crowded. Will avoid browsing on Saturday. The lines at the registers were too long, but definitely worth the wait.

PROS: Selection and helpful clerks.
CONS: Long lines

4
★★★★☆

Halloween shopping here is great. The clerks were helping build costumes from unusual pieces found throughout the store. It was like a party for all the kids. We purchased 4 costumes and various items to build a scarecrow and got out for less than $25.
The store was crowded. Will avoid browsing on Saturday. The lines at the registers were too long, but definitely worth the wait.

PROS: Selection and helpful clerks.
CONS: Long lines

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've shopped thrift stores all my life. The Richland Goodwill is my favorite store and the best of the local stores. I buy most of my clothes here. The employees are great!

PROS: Friendly and helpful people.
CONS:

5
★★★★★

I've shopped thrift stores all my life. The Richland Goodwill is my favorite store and the best of the local stores. I buy most of my clothes here. The employees are great!

PROS: Friendly and helpful people.
CONS:

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This Goodwill is excellent. Offerings depend on donations, but this is the best run of the three local stores. Great employees and super manager. Nice

PROS: Strong management; Great book dept; friendly employees; cleanest of the 3.
CONS: Can be very crowded. Lots of people love this store.

5
★★★★★

This Goodwill is excellent. Offerings depend on donations, but this is the best run of the three local stores. Great employees and super manager. Nice

PROS: Strong management; Great book dept; friendly employees; cleanest of the 3.
CONS: Can be very crowded. Lots of people love this store.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Ah, a goodwill where you might find a good deal. Yay! Alas, the quality of the stock in general isn't sometimes up to what other goodwills carry. The cashiers and help are, as usual in goodwills, sometimes "otherwise unemployable". If you can have patience with them, then it's worth a stop. They run a color tag 50% system, and have a senior discount day. Anything vaguely collectible is put in a glass case and auctioned off occasionally.

3
★★★☆☆

Ah, a goodwill where you might find a good deal. Yay! Alas, the quality of the stock in general isn't sometimes up to what other goodwills carry. The cashiers and help are, as usual in goodwills, sometimes "otherwise unemployable". If you can have patience with them, then it's worth a stop. They run a color tag 50% system, and have a senior discount day. Anything vaguely collectible is put in a glass case and auctioned off occasionally.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is a very comfortable store to shop. The atmosphere is bright and cheery. The help is freindly, but not pushy. The auction of the antiques is always fun to enter, you can get some unusual items, sometimes for a low price.
The variety and amount of larger and maternity clothes is not good. However, the prices are fair.
More parking is needed, we usually have to park on the street. There are a few days of the week that are not as busy and you have a better chance as items are coming into the store. it is fun just browsing and digging for the unusual.

4
★★★★☆

This is a very comfortable store to shop. The atmosphere is bright and cheery. The help is freindly, but not pushy. The auction of the antiques is always fun to enter, you can get some unusual items, sometimes for a low price.
The variety and amount of larger and maternity clothes is not good. However, the prices are fair.
More parking is needed, we usually have to park on the street. There are a few days of the week that are not as busy and you have a better chance as items are coming into the store. it is fun just browsing and digging for the unusual.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This particular Goodwill shop is a little crowded and the aisles are usually too small for even 2 people to pass one another. However, as with any thrift store, if you hang around long enough you'll find something you can't live without. Not much in the plus-size department, but lots of toys and housewares. Avoid going on Saturdays, as this seems to be the busiest day. Most of the staff is very helpful and friendly.

3
★★★☆☆

This particular Goodwill shop is a little crowded and the aisles are usually too small for even 2 people to pass one another. However, as with any thrift store, if you hang around long enough you'll find something you can't live without. Not much in the plus-size department, but lots of toys and housewares. Avoid going on Saturdays, as this seems to be the busiest day. Most of the staff is very helpful and friendly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Some days shopping at Goodwill go exceptionally well, others just don't! The store can get a bit crowded and the racks are hard to search through because they are often crammed full. The store isn't very clean but I think that's partially due to being used items and clothing. Every once in awhile you can find a diamond in the rough namebrand clothing or an antique. Prices seem fair, similar to a yardsale. Sometimes namebrand clothing is marked up too high for the condition it is in just because of the name. The clerks are neither overly polite or rude. The whole shopping experience here is definitely hit/miss.

3
★★★☆☆

Some days shopping at Goodwill go exceptionally well, others just don't! The store can get a bit crowded and the racks are hard to search through because they are often crammed full. The store isn't very clean but I think that's partially due to being used items and clothing. Every once in awhile you can find a diamond in the rough namebrand clothing or an antique. Prices seem fair, similar to a yardsale. Sometimes namebrand clothing is marked up too high for the condition it is in just because of the name. The clerks are neither overly polite or rude. The whole shopping experience here is definitely hit/miss.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Goodwill Industries, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review