Mountain High Sports

★★★★☆

About Mountain High Sports

Hours
Sun 12pm-4pm, Mon-Fri 10am-6pm, Sat 9:30am-5:30pm
4.4 5
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Mountain High is a GREAT store with excellent customer service. They carry top end product lines and if you compare them to the larger stores they are definitely not more expensive and sometimes less if you are comparing the same products. They do offer wonderful customer service which you seldom find at the larger stores. I have never tried to return something that was used (and wouldn't) but I have taken an item back to them on warranty and they were super helpful. Although it was a bit slow, I received a new item in exchange for the defective one I returned. I even overheard them taking something back on warranty that was purchased at another store from a customer with the only charge being the actual shipping costs. I will shop here every chance I get!

5
★★★★★

Mountain High is a GREAT store with excellent customer service. They carry top end product lines and if you compare them to the larger stores they are definitely not more expensive and sometimes less if you are comparing the same products. They do offer wonderful customer service which you seldom find at the larger stores. I have never tried to return something that was used (and wouldn't) but I have taken an item back to them on warranty and they were super helpful. Although it was a bit slow, I received a new item in exchange for the defective one I returned. I even overheard them taking something back on warranty that was purchased at another store from a customer with the only charge being the actual shipping costs. I will shop here every chance I get!

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I have always had a good experience at Mountain High. For those complaining about returning USED merchandise? If you were a small business (or any business) would you want to take back used merchandise? I don't think so. They have always been helpful, friendly, and genuine. And yes they may be pricey, but it's because they have good quality items that are worth the price. Their prices are very comparable with REI, Joe's, and other store that carry similar brands. I love that I don't have to go to Seattle to REI to get North Face or Under Armor clothing. Mountain High rocks!

5
★★★★★

I have always had a good experience at Mountain High. For those complaining about returning USED merchandise? If you were a small business (or any business) would you want to take back used merchandise? I don't think so. They have always been helpful, friendly, and genuine. And yes they may be pricey, but it's because they have good quality items that are worth the price. Their prices are very comparable with REI, Joe's, and other store that carry similar brands. I love that I don't have to go to Seattle to REI to get North Face or Under Armor clothing. Mountain High rocks!

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Of the stores I frequent in town, Mountain High Sports is the only one which has a lay away plan. If something you want costs more than you have at the moment, you can lay it away with 1/3 or more down, and take up to 3 months to pay it off. It's a great plan.

If there is an item you like but you want it in a different color, they will show you the catalog to see what colors are available and will order it at no extra charge.

I bought a pair of Lowa brand shoes which developed a squeak when I'd had them almost a year. Mountain High Sports took them back and sent them to the manufacturer, because they were still under the manufacturer's warranty (1 year). This has been a few years ago though.

The staff has always been helpful and knowledgeable and always will ask me how things are going with whatever I had purchased.

4
★★★★☆

Of the stores I frequent in town, Mountain High Sports is the only one which has a lay away plan. If something you want costs more than you have at the moment, you can lay it away with 1/3 or more down, and take up to 3 months to pay it off. It's a great plan.

If there is an item you like but you want it in a different color, they will show you the catalog to see what colors are available and will order it at no extra charge.

I bought a pair of Lowa brand shoes which developed a squeak when I'd had them almost a year. Mountain High Sports took them back and sent them to the manufacturer, because they were still under the manufacturer's warranty (1 year). This has been a few years ago though.

The staff has always been helpful and knowledgeable and always will ask me how things are going with whatever I had purchased.

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I love this shop, even if it is pricey. The staff are extremely friendly and give great tips and advice. They don't refund used merchandise so it's hard to buy from them.

4
★★★★☆

I love this shop, even if it is pricey. The staff are extremely friendly and give great tips and advice. They don't refund used merchandise so it's hard to buy from them.

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Mountain High carries good quality equipment that you'll need for camping, biking, and otherwise exploring the areas around Ellensburg. they're friendly, too, and were happy to give me helpful directions to a place I was trying to find in a guidebook when I stopped in once. It's a good little shop to check out when you're in town.

4
★★★★☆

Mountain High carries good quality equipment that you'll need for camping, biking, and otherwise exploring the areas around Ellensburg. they're friendly, too, and were happy to give me helpful directions to a place I was trying to find in a guidebook when I stopped in once. It's a good little shop to check out when you're in town.

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