Art's Automotive

★★★★☆
  • 1320 Industrial Way

    Longview, WA 98632

    Map & Directions
  • 360-423-0890

Automotive

Automotive
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I went there because a people suggested them. BIG mistake! Took two full days and several calls to get an answer to what my trucks ELECTRICAL issue was. Problems everywhere. I DID NOT ask to have my brakes or fluids checked! Had they just stuck to what I asked it probably would not have taken as long. I also mentioned a couple times that I can NOT afford a whole lot, and asked couple times where my bill was standing at! The first day halfway through I was given one amount, but was never actually given an upgraded amount until my truck was torn apart and put back together ready for pickup. I was told I get a call back the first day and never got one. I called twice the second day and finally got one but still no update on my vehicle. They were friendly for the most part until I called them out on not getting back to me. Had us come down to show they had the truck torn apart and to just point out what the issue was rather than just telling me over the phone. (We live 20 minutes away) My bill doubled! Customer service skills need improvement! Never again!!

1
★☆☆☆☆

I went there because a people suggested them. BIG mistake! Took two full days and several calls to get an answer to what my trucks ELECTRICAL issue was. Problems everywhere. I DID NOT ask to have my brakes or fluids checked! Had they just stuck to what I asked it probably would not have taken as long. I also mentioned a couple times that I can NOT afford a whole lot, and asked couple times where my bill was standing at! The first day halfway through I was given one amount, but was never actually given an upgraded amount until my truck was torn apart and put back together ready for pickup. I was told I get a call back the first day and never got one. I called twice the second day and finally got one but still no update on my vehicle. They were friendly for the most part until I called them out on not getting back to me. Had us come down to show they had the truck torn apart and to just point out what the issue was rather than just telling me over the phone. (We live 20 minutes away) My bill doubled! Customer service skills need improvement! Never again!!

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I went in because my drivers side window wouldn't roll up. They tried to charge me $600 to replace the window motor regulator and switch. I looked these parts up on the Napa website and they cost $167. 1A Auto website has an 11 minute video showing how the repair is done. They charged me $142 to roll the window up and not fix it. Patrick was threatening to me but I take it in stride.

1
★☆☆☆☆

I went in because my drivers side window wouldn't roll up. They tried to charge me $600 to replace the window motor regulator and switch. I looked these parts up on the Napa website and they cost $167. 1A Auto website has an 11 minute video showing how the repair is done. They charged me $142 to roll the window up and not fix it. Patrick was threatening to me but I take it in stride.

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I went in because my drivers side window wouldn't roll up. They tried to charge me $600 to replace the window motor regulator and switch. I looked these parts up on the Napa website and they cost $167. 1A Auto website has an 11 minute

3
★★★★★

I went in because my drivers side window wouldn't roll up. They tried to charge me $600 to replace the window motor regulator and switch. I looked these parts up on the Napa website and they cost $167. 1A Auto website has an 11 minute

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Art's Auto is a very customer service oriented business. While I have only taken a car there once, they seemed to do very conscientious work, and at a fair price. They happily gave me a ride to work in the morning, 1/2 hour before they

3
★★★★★

Art's Auto is a very customer service oriented business. While I have only taken a car there once, they seemed to do very conscientious work, and at a fair price. They happily gave me a ride to work in the morning, 1/2 hour before they

More about Art's Automotive

Art's Automotive is conveniently located at 1320 Industrial Way in the heart of Longview's industrial area near the base of the Lewis & Clark Bridge. Our large, clean, modern facility is truck and trailer friendly. We offer lots of parking with a fenced and well-lighted rear lot for secure vehicle storage.

 

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