Pretty Paws

★★★★☆

About Pretty Paws

Categories

Pets & Animals

Pets & Animals
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3.5 2
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This place is just plain scary. Probably the worst customer service I have ever had. The owner/lady is extremely RUDE and does not treat her customers with respect. Avoid this place at all means.

3
★★★★★

This place is just plain scary. Probably the worst customer service I have ever had. The owner/lady is extremely RUDE and does not treat her customers with respect. Avoid this place at all means.

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I took my two Shih Tzu's in the Pretty Paws the first time and was very happy. Then I took them in for a second visit and had a completely different experience. First thing I noticed was my male Dogs right ear hair looked different than his left. After inspecting it further it turns out they cut almost all of the hair off of his right ear but left a few strands so that it would appear the same length as his left ear. Instead of being upfront and saying look we had a mishap and accidentally cut off his right ear hair they decided to try to cover it up and say nothing. As if I would not notice my Sons missing ear hair! later that evening I noticed my female was squinting and her eyes were watery. I took a closer look and notice a large white spot on her right eye. I took her to the Vet Monday morning and as it turns out both of her eyes were injured- The Vet said it could have been injuries resulting from abrasive soap, clippers or scissors. Needless to say I'm more than upset and am now stuck with a $300 vet bill I never would have had if I had choosen to take my Babies somewhere else. My Dogs are very well behaved and I have been told repeatedly by my previous groomers how well they act and how easy they are to groom.
After talking with a coworker who also lives in Burien I found out she had a similar experience. She took her two Dogs to Pretty Paws twice. The first visit was wonderful, great cuts, the Dogs seemed happy etc. She took them back for a second visit and the Dogs hair cuts were bad and they didnt even clip their toenails!

I will not be back to Pretty Paws ever again-
I would not recommend their services to anyone.

0
★☆☆☆☆

I took my two Shih Tzu's in the Pretty Paws the first time and was very happy. Then I took them in for a second visit and had a completely different experience. First thing I noticed was my male Dogs right ear hair looked different than his left. After inspecting it further it turns out they cut almost all of the hair off of his right ear but left a few strands so that it would appear the same length as his left ear. Instead of being upfront and saying look we had a mishap and accidentally cut off his right ear hair they decided to try to cover it up and say nothing. As if I would not notice my Sons missing ear hair! later that evening I noticed my female was squinting and her eyes were watery. I took a closer look and notice a large white spot on her right eye. I took her to the Vet Monday morning and as it turns out both of her eyes were injured- The Vet said it could have been injuries resulting from abrasive soap, clippers or scissors. Needless to say I'm more than upset and am now stuck with a $300 vet bill I never would have had if I had choosen to take my Babies somewhere else. My Dogs are very well behaved and I have been told repeatedly by my previous groomers how well they act and how easy they are to groom.
After talking with a coworker who also lives in Burien I found out she had a similar experience. She took her two Dogs to Pretty Paws twice. The first visit was wonderful, great cuts, the Dogs seemed happy etc. She took them back for a second visit and the Dogs hair cuts were bad and they didnt even clip their toenails!

I will not be back to Pretty Paws ever again-
I would not recommend their services to anyone.

Message from Pretty Paws

At Pretty Paws our mission is to treat every dog or cat as an individual with individual needs. We strive to give the best haircuts and customer service with business hours open 7 days a week. There is a great deal of expertise here with one groomer with 25 years experience, another 15 years, a Certified Master Groomer. Correct breed standard haircuts are a priority. We have been voted Best of Petfabulous by Robinson Newspapers for the last three years running.

More about Pretty Paws

Breed Standard Haircuts Bathing, Fluff Drying Anal Glands, Ears Cleaned, Nails clipped or ground Teeth Brushing Cat Grooming Nail Trims on a walk-in basis whenever we are open Walk-in customers always welcome if space allows

 

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