Acura Of Bellevue

When purchasing a vehicle, I would recommend avoiding this dealership. Why, might you ask? because you will be lied to and not the full and up front truth will be neglected. I was given a finance rate when I purchased the car that seemed reasonable, and for a first time car buyer, I wasn't expecting the greatest rating in the world. But 3 days later, AFTER the time period in which I had to return the car to the dealership, I was told that my finace rate would be 4 percent higher. I know they may say there was nothing that they could have done, but I have since found out that that was not the case. One last thing, if you opt for an extended warranty ask about it in detail. I was said that my Extended warranty would almost be like a bumper to bumper... Not the case...If you don't mind being lied to, then Acura of Bellevue is the place to purchase your next car...

I walked into this dealership and bought a 2005 Acura TL with 47K miles on it. The price listed for this car was $26K; they went down to $25,500. I put $7500 down on the car and they quoted me a rate (4.9% keep in mind I have a 788 credit score) when I took the car. They could not deliver and the next day told me they needed to raise my interest rate to nearly double it (8.9% - I know they have the right to do this). When I told the girl that called me it was unacceptable she become very rude to me, and even told me if I expected a better rate, I should just buy the car outright with cash. She eventually agreed to try a different bank to at the very least improve the interest rate the following day.

I went into the dealership the next day to speak with a manager about the whole experience and to ask that the price of a $25.5K car be lowered $500 so that my payment was the same with the new interest rate (they got it back down to 6.9% - still 2% higher then what I was quoted at), and the manager did not even come out of his office. He had a salesman relay that they would not change the price of the car and if I did not like it, I could leave the car, which I did.

Just as a comparison, I returned that car on a Friday, and that day I called Acura of Seattle (located in South Center) , told a salesman the car I wanted, the colors I wanted, the monthly payment I wanted, and the length of the loan I wanted, and asked to be contacted when they found a car that matched my criteria (2005 or 2006 Acura TL, with less than 50K miles, silver or black paint, black interior, 5 year loan, around $400 a month). The next day I got a call from Acura of Seattle for a 2006 Acura TL, with 25K miles, silver paint, and black interior. To remind you, the lowest Acura of Bellevue would go on a 2005 with 47K miles with $25,500. I got my 2006 with 25K miles for $26,000 from Acura of Seattle.

Acura of Bellevue are real nice until you disagree over something then they become rude and confrontational. Go to Acura of Seattle, its only a few extra miles down 405 and you will have a MUCH better experience, get a better price, and receive better service. Oh yeah, and it took a week for Acura of Bellevue to refund my down payment because even though they had not finalized the financing on the 2005, they had no problem cashing in on my down payment. They sure are a classy place. I will never go back there and I suggest neither do you, but I am glad they were so rude, because I would have bought that 2005 from them and missed out on the much better deal from the other Acura branch.

i recently bought a 1993 acura legend from them and it was a pain to get through it there was a ton of paperwork and after i bought it i found out that there were cheaper one for sale with better mialege

PROS: cool place
CONS: lots of paper work

This is where I bought my Acura RSX. I had an old honda and I was just there thinking I was going to have some browsing. I had to admit the sales is very good at persuade me and I simply couldn't resist such a kind offer. He explained to me in detailes what a good deal I would get and trading in my old car would make this deal more attractive. Then, you can imagine, I trade in my old car and drove away in an Acura RSX. Yet I am satisfied with this car so no complain.

We test drove cars here and were very happy with the staff and quality of cars. The staff was accomodating in allowing us to test cars with our 2 years olds (which meant moving car seats in) and were great at following up regularly when cars came in that met our needs. Haven't bought a car yet, but will likely buy from there when the time is right.

I have been a customer of Acura of Bellevue since 1994. Their service department has always been quite attentive. They have a few people that have been there for quite awhile, so the lack of turnover is a good sign in my opinion. I have had a bad experience with their sales department, though. When I bought an MDX in 2000, they said if I filled out their survey and returned it to them they would give me a free tank of gas. I didn't turn in the survey for 6 months (I had a new baby at the time so it took me a while to get around to it). When I turned in the survey they refused to give me the tank of gas, saying that they didn't do that any more. I am really annoyed at myself for not asking for the survey back. I would have given them a bad mark for going back on their offer and sent it to Acura myself!

The place may not look like a place but they treat you like royalty. A loaner car is always available for a car under warranty even if you didn't buy it from them. Snacks and an espresso machine are in the waiting room and the service is very attentive and apologetic if you have to wait a few minutes longer than you planned.

PROS: Excellent customer service, always friendly and helpful
CONS: Waiting area could use a little spiffying up.