Marcella's Bridal INC

★★★☆☆
  • 304 W 2nd Ave

    Spokane, WA 99201

    Map & Directions
  • 509-466-5281

About Marcella's Bridal INC

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Hours
Tue-Fri 11am-7pm, Sat 10am-6pm

Shopping

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The bride to be, requested that her bridesmaid buy their bridesmaid dresses for $180. 00 (included shipping) at Marcella's in Spokane. Marcella talked up this particular dress to the bride and said it was one of her best sellers and works on all kinds of shapes. The bridesmaids were told to send in their measurements to the bride and she would email them to Marcella-which I did.. In fact, I had a professional seamstress measure me. When I received the bridesmaid dress it was two sizes too big for me.

When I called Marcella at her shop to discuss my very large dress, she told me this was my problem. She stated, "if you want the dress altered you need to mail it back to me and there will be an $80.00 charge for the alterations". I told her I already paid $180.00 for the dress, now add about $15, for shipping and $80.00 for alterations which would bring the price of the dress to $275!!! Marcella would take no responsibility for the dress that was too large for me. The other two bridesmaids had the exact same problems with their dresses.
In conversation with Marcella she told me the dresses are bought through a vender that has them made in China. Bascially, Marcella, just takes the brides order and money for her bridesmaids dresses and emails the information to a vendor!! I could have done that myself, then paying an exorbitant price to Marcella who basically does nothing. The dresses I thought were to be custom made, but they are not! The are made in China.
When I tried to reason with Marcella about my problem, she swore and would not budge. Marcella is only interested in taking your money and after that, does not care if the dress fits the customer or not.

Brides BEWARE!! Marcella is only interested in you money and not service.

1
★☆☆☆☆

The bride to be, requested that her bridesmaid buy their bridesmaid dresses for $180. 00 (included shipping) at Marcella's in Spokane. Marcella talked up this particular dress to the bride and said it was one of her best sellers and works on all kinds of shapes. The bridesmaids were told to send in their measurements to the bride and she would email them to Marcella-which I did.. In fact, I had a professional seamstress measure me. When I received the bridesmaid dress it was two sizes too big for me.

When I called Marcella at her shop to discuss my very large dress, she told me this was my problem. She stated, "if you want the dress altered you need to mail it back to me and there will be an $80.00 charge for the alterations". I told her I already paid $180.00 for the dress, now add about $15, for shipping and $80.00 for alterations which would bring the price of the dress to $275!!! Marcella would take no responsibility for the dress that was too large for me. The other two bridesmaids had the exact same problems with their dresses.
In conversation with Marcella she told me the dresses are bought through a vender that has them made in China. Bascially, Marcella, just takes the brides order and money for her bridesmaids dresses and emails the information to a vendor!! I could have done that myself, then paying an exorbitant price to Marcella who basically does nothing. The dresses I thought were to be custom made, but they are not! The are made in China.
When I tried to reason with Marcella about my problem, she swore and would not budge. Marcella is only interested in taking your money and after that, does not care if the dress fits the customer or not.

Brides BEWARE!! Marcella is only interested in you money and not service.

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We shopped at Marcella's for my daughter's prom dress. She and her best friend shopped together. One girl purchased a dress the other did not ane both were treated to the same wonderful service. Our consultant Katie was courteous friendly and helpful.

2
★★★★★

We shopped at Marcella's for my daughter's prom dress. She and her best friend shopped together. One girl purchased a dress the other did not ane both were treated to the same wonderful service. Our consultant Katie was courteous friendly and helpful.

Pros: Personal service

Cons: none

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I LOVED MARCELLA'S BRIDAL!! I had a wonderful experience with Marcella's Bridal! And I know many other brides that have been blown away by her work as well. Marcella and her employees make it a point to give world class service and to make each gown special. She knew me by name and knew all about my wedding. With Marcella it's personal. In addition, her work is beautiful! My wedding dress was absolutely perfect... and all from a drawing. She would not quit working on it until it was perfect in every way. This is definetely the best bridal boutique in Spokane.

5
★★★★★

I LOVED MARCELLA'S BRIDAL!! I had a wonderful experience with Marcella's Bridal! And I know many other brides that have been blown away by her work as well. Marcella and her employees make it a point to give world class service and to make each gown special. She knew me by name and knew all about my wedding. With Marcella it's personal. In addition, her work is beautiful! My wedding dress was absolutely perfect... and all from a drawing. She would not quit working on it until it was perfect in every way. This is definetely the best bridal boutique in Spokane.

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As another reviewer said, Marcella is sweet as pie until you've already placed your order. After she has your money, she's much less willing to help. She ordered two sizes too large for several of the bridesmaid dresses than the measurements necessitated to assure extra charges for alterations on top of already expensive dresses.

0
★☆☆☆☆

As another reviewer said, Marcella is sweet as pie until you've already placed your order. After she has your money, she's much less willing to help. She ordered two sizes too large for several of the bridesmaid dresses than the measurements necessitated to assure extra charges for alterations on top of already expensive dresses.

Pros: Sweet girls, creative ideas

Cons: Change in quoted prices, sizes poorly

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We were disappointed with the service we received. It felt like once Marcella got our money, she did not care whether or not we were happy with the products.

3
★★★☆☆

We were disappointed with the service we received. It felt like once Marcella got our money, she did not care whether or not we were happy with the products.

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I would not recommend Marcella's. The service started out ok and they were willing to do a custom order for an additional cost. They didn't get everything complete until the last minute and even then, it was done completely different than what we requested. When we asked to have them complete it the way that was requested they charged us more money and were extremely rude. I have been in multiple weddings and I have never had to deal with customer service like this. They made a time of stress even more stressful and in the end we ended up paying too much for our dresses.

0
★☆☆☆☆

I would not recommend Marcella's. The service started out ok and they were willing to do a custom order for an additional cost. They didn't get everything complete until the last minute and even then, it was done completely different than what we requested. When we asked to have them complete it the way that was requested they charged us more money and were extremely rude. I have been in multiple weddings and I have never had to deal with customer service like this. They made a time of stress even more stressful and in the end we ended up paying too much for our dresses.

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Great store to go to. The shop is easily found in Downtown Spokane. The customer service was great. You don't feel pressured and they really want to help you. They have a great system to help find your dress and they offer a large variety of dresses and sizes. They know their dresses! The dressing room and staging area is away from the door and is large for you to see. Great place. I highly recommend it. I felt truly comfortable there.

2
★★★★★

Great store to go to. The shop is easily found in Downtown Spokane. The customer service was great. You don't feel pressured and they really want to help you. They have a great system to help find your dress and they offer a large variety of dresses and sizes. They know their dresses! The dressing room and staging area is away from the door and is large for you to see. Great place. I highly recommend it. I felt truly comfortable there.

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Marcella actually owns Marcellas. She is also the seamstress. You will get great attention and service here. Medium selection of wedding dresses, large selection of bridesmaid dresses. Wedding dresses are fairly priced. Bridesmaid dresses are typically $115 and up. Don't go on Saturday's if you want attention from Marcella...it's too busy. Marcella has a good idea and will tell you if the dress is hideous...or looks great.

5
★★★★★

Marcella actually owns Marcellas. She is also the seamstress. You will get great attention and service here. Medium selection of wedding dresses, large selection of bridesmaid dresses. Wedding dresses are fairly priced. Bridesmaid dresses are typically $115 and up. Don't go on Saturday's if you want attention from Marcella...it's too busy. Marcella has a good idea and will tell you if the dress is hideous...or looks great.

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