Ballard Collision CARSTAR

★★★☆☆
  • 1553 NW Leary Way

    Seattle, WA 98107

    Map & Directions
  • 206-784-3368

About Ballard Collision CARSTAR

Categories
  • Auto Body Paint & Repair
  • Paintless Dent Removal
  • Automotive Repair
Hours
M-F 8am-5pm, Sa-Su Closed
Special Offer
Call Today!

Automotive

Automotive
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3.0 7
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My first "1 Star" rating. Well deserved I'd say. Time is valuable. Mine, yours, every ones time means something to them. When its wasted all I want to do is scream. I was in an accident and decided to go to this auto shop because the

3
★★★★★

My first "1 Star" rating. Well deserved I'd say. Time is valuable. Mine, yours, every ones time means something to them. When its wasted all I want to do is scream. I was in an accident and decided to go to this auto shop because the

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It pains me to even give Collision Specialties one star. I have never had such horrible customer service. The owner and management were unprofessional, did not come to the phone when I was on hold, did not return phone calls, did not

3
★★★★★

It pains me to even give Collision Specialties one star. I have never had such horrible customer service. The owner and management were unprofessional, did not come to the phone when I was on hold, did not return phone calls, did not

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Service is terrible. They missed every date for readiness, lost parts, lied, and didn't return phone calls -saying they never got them. The owner acted put-out that the work had to be done. I would never suggest anyone go there.

0
★☆☆☆☆

Service is terrible. They missed every date for readiness, lost parts, lied, and didn't return phone calls -saying they never got them. The owner acted put-out that the work had to be done. I would never suggest anyone go there.

Pros: None

Cons: Service

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This place is seriously more trouble than it's worth. I took my car in to get a replacement mirror and casing on Oct 3 and they STILL haven't even started working on it. When I brought it in they didn't have me on file even though I called almost a week in advance to set an appointment. There were problems with insurance and estimates and now they're still waiting for authorization even though I've told them twice that I have received payment and have told them to start working on it. Every person I've talked to over the phone has not seemed to know what they were doing and have been entirely unhelpful. The estimate I received from an outside source claims that the entire repair process should only take three hours, and yet I have been without my car for going on 21 days. An entire engine rebuild would take less time! I would not recommend this place to my worst enemy.

0
★☆☆☆☆

This place is seriously more trouble than it's worth. I took my car in to get a replacement mirror and casing on Oct 3 and they STILL haven't even started working on it. When I brought it in they didn't have me on file even though I called almost a week in advance to set an appointment. There were problems with insurance and estimates and now they're still waiting for authorization even though I've told them twice that I have received payment and have told them to start working on it. Every person I've talked to over the phone has not seemed to know what they were doing and have been entirely unhelpful. The estimate I received from an outside source claims that the entire repair process should only take three hours, and yet I have been without my car for going on 21 days. An entire engine rebuild would take less time! I would not recommend this place to my worst enemy.

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Not only did the work take more than a week longer to complete than promised, but the customer service was downright horrible. Dishonest. Lost paperwork and lied about it. Promised me it would be finished on a Thursday, but it wasn't completed until the NEXT Friday. The owner yelled at me and walked out of the room, telling me he was too busy. We had to pay for extra rental car days b/c of this sloppy outfit.

0
★☆☆☆☆

Not only did the work take more than a week longer to complete than promised, but the customer service was downright horrible. Dishonest. Lost paperwork and lied about it. Promised me it would be finished on a Thursday, but it wasn't completed until the NEXT Friday. The owner yelled at me and walked out of the room, telling me he was too busy. We had to pay for extra rental car days b/c of this sloppy outfit.

Pros: got job done eventual

Cons: rude, dishonest, slow, poor communication

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Repairs took longer than promised, wrong part was ordered, paperwork was lost, and the owner was rude and walked out of the room instead of fixing the problem. Told me they were too busy (but obviously not too busy to take the money...) Ended up spending extra $ on the rental as a result and lost hours from work. Poor communication, poor service, rude. blames the customers when it's their fault. Never again. Horrible experience, and the job isn't even finished yet. The adjuster is a nice guy, but the boss runs a lousy business.

PROS: They got the job done...sort of
CONS: Jerks

1
★☆☆☆☆

Repairs took longer than promised, wrong part was ordered, paperwork was lost, and the owner was rude and walked out of the room instead of fixing the problem. Told me they were too busy (but obviously not too busy to take the money...) Ended up spending extra $ on the rental as a result and lost hours from work. Poor communication, poor service, rude. blames the customers when it's their fault. Never again. Horrible experience, and the job isn't even finished yet. The adjuster is a nice guy, but the boss runs a lousy business.

PROS: They got the job done...sort of
CONS: Jerks

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.

My car was hit and run while parked in my parking spot at home. There was significant damage. CSI worked with me and my time frame. They had my car back to me in better than new condition in just a few days (even though they had to order a part). They contacted Enterprise and got me a rental car through my insurance and I was on my way.

5
★★★★★

My car was hit and run while parked in my parking spot at home. There was significant damage. CSI worked with me and my time frame. They had my car back to me in better than new condition in just a few days (even though they had to order a part). They contacted Enterprise and got me a rental car through my insurance and I was on my way.

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Message from Ballard Collision CARSTAR

More about Ballard Collision CARSTAR

Quality Auto Body Repair β?’ Automobile dents and dings β?’ Automobile scratches and scrapes β?’ Damaged bumpers and fenders β?’ Fading or worn out paint jobs β?’ Automobile detailing β?’ Full body collision repairs

 

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