Columbia Bank

★☆☆☆☆
  • 20148 10th Ave NE Suite B

    Poulsbo, WA 98370

    Map & Directions
  • 360-779-9889

About Columbia Bank

Categories
  • Banks
  • ATM
Hours
M-F 9am-6pm, Sa 10am-2pm, Su Closed
Emails
  • poulsbobranch@columbiabank.com
Phones
  • Fax (360-394-8106)
Year Established
  • 1993

Finance

Finance
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This is hard for me because this is my home town bank with many years of wonderful service. Unfortunetly when AMB ceased to exist and Columbia Bank took over, the changes, the negative changes are far outweighing the positives.

Here's just one example of things that they do differently. Now, when you call their regular phone number, usually you don't end up with the branch you dialed. Instead, you get a central location and people who don't know you and speak like robots. Big business is not why I chose to bank here for the last 20 years. I was there longer then that but after high school moved out of state. I opened my first bank account here out of High School, had three car loans, a credit card, a home loan, a line of credit against OD and two separate business accounts in the past.

I am desturbed by the changes since Columbia Bank took over. From what I can read on the internet they have frozen salary's for two years and they also lowered salarys. This they did to loyal employee's who already lost pension funds. They have added fee's for things that weren't being charged for before, and now the last straw, they change bill pay systems, claiming it's going to benefit the customer. Then not only does it not benefit the customer, for two reasons, the bills are not being paid the same and the features available on how to pay are no longer available free of charge. That's one thing but on top of it, I was never informed, in fact quite the opposite. I received an email asking for additional information for two of the bill pays on my account. I provided them with that. So, I went to pay them and instead of the money going into their accounts it went as a paper check mailed. This not only didn't take the funds out of the account right away but it didn't put the money where it was suppose to go. So to add insult to injury, my bills are late and I am now told that to do it the old way there is a fee. This is the computer age. American Marine Bank was much smaller and did a much better job.

Number one, if your going to change things then let the customer know that in fact their payments won't arrive on time or even where they are suppose to. It has cost me additional money, time and embarrasement. Why would I want to pay a fee for a service that was provided to me for free for over 20 years? And, how does this new bill pay system benefit the customer. It doesn't. Who exactly does that benefit, the bank. I most certainly will not pay a fee for something that was free under the banks advertising that the new bill pay would be better for the customer. Not to mention they already cost me money in time, attention and late fee's. I'm afraid it's time to look into a new bank.

While I realize that this country is in a repressed state, it seems to me that it would serve the company better in the long run to not start charging a lot of new and higher fees. They risk loosing long term customers and when the economy does pick up those customers money will as well. In this case, it will be too late to make any money off of me because I will no longer be a customer by then.

1
★☆☆☆☆

This is hard for me because this is my home town bank with many years of wonderful service. Unfortunetly when AMB ceased to exist and Columbia Bank took over, the changes, the negative changes are far outweighing the positives.

Here's just one example of things that they do differently. Now, when you call their regular phone number, usually you don't end up with the branch you dialed. Instead, you get a central location and people who don't know you and speak like robots. Big business is not why I chose to bank here for the last 20 years. I was there longer then that but after high school moved out of state. I opened my first bank account here out of High School, had three car loans, a credit card, a home loan, a line of credit against OD and two separate business accounts in the past.

I am desturbed by the changes since Columbia Bank took over. From what I can read on the internet they have frozen salary's for two years and they also lowered salarys. This they did to loyal employee's who already lost pension funds. They have added fee's for things that weren't being charged for before, and now the last straw, they change bill pay systems, claiming it's going to benefit the customer. Then not only does it not benefit the customer, for two reasons, the bills are not being paid the same and the features available on how to pay are no longer available free of charge. That's one thing but on top of it, I was never informed, in fact quite the opposite. I received an email asking for additional information for two of the bill pays on my account. I provided them with that. So, I went to pay them and instead of the money going into their accounts it went as a paper check mailed. This not only didn't take the funds out of the account right away but it didn't put the money where it was suppose to go. So to add insult to injury, my bills are late and I am now told that to do it the old way there is a fee. This is the computer age. American Marine Bank was much smaller and did a much better job.

Number one, if your going to change things then let the customer know that in fact their payments won't arrive on time or even where they are suppose to. It has cost me additional money, time and embarrasement. Why would I want to pay a fee for a service that was provided to me for free for over 20 years? And, how does this new bill pay system benefit the customer. It doesn't. Who exactly does that benefit, the bank. I most certainly will not pay a fee for something that was free under the banks advertising that the new bill pay would be better for the customer. Not to mention they already cost me money in time, attention and late fee's. I'm afraid it's time to look into a new bank.

While I realize that this country is in a repressed state, it seems to me that it would serve the company better in the long run to not start charging a lot of new and higher fees. They risk loosing long term customers and when the economy does pick up those customers money will as well. In this case, it will be too late to make any money off of me because I will no longer be a customer by then.

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Columbia Bank is a Northwest community bank headquartered in Tacoma, Washington, with comprehensive solutions and expertise to meet the evolving needs of businesses and individuals.

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