Hi-Line Homes

★★★☆☆
47.1542 -122.336
Map and Directions to Hi-Line Homes

253-840-2078

11210 Woodland Ave E

Puyallup, WA

98373

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About Hi-Line Homes

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 5
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Latest reviews from Citysearch.

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I am only writing a review to save others the pain of going through the process w HiLine Homes. \r
I started working w one of their lenders to get approved for a 60% LTV loan in January. I went through the process w the lender and w a

6
★★★★★

I am only writing a review to save others the pain of going through the process w HiLine Homes. \r
I started working w one of their lenders to get approved for a 60% LTV loan in January. I went through the process w the lender and w a

.

In everyone of these complaints (3 in five years), there is appears to be a lot left out. We contracted with HiLine to build us a home in 2007. We lived on the property, so were able to watch the construction progress from start to finish.

6
★★★★★

In everyone of these complaints (3 in five years), there is appears to be a lot left out. We contracted with HiLine to build us a home in 2007. We lived on the property, so were able to watch the construction progress from start to finish.

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I've built numerous homes with Hiline. To date they are moldy, the light fixtures fall off (all of them), sinks leak and cabinets fall apart. This is after just two years of use. There seems to be no bottom line when determining price vs quality with these guys. I would never do it again. All the headaches of fixing the problems wasn't worth the cheap cost in my opinion. I'm sure there are other low cost builders that don't sacrifice quality when putting their homes together.

1
★☆☆☆☆

I've built numerous homes with Hiline. To date they are moldy, the light fixtures fall off (all of them), sinks leak and cabinets fall apart. This is after just two years of use. There seems to be no bottom line when determining price vs quality with these guys. I would never do it again. All the headaches of fixing the problems wasn't worth the cheap cost in my opinion. I'm sure there are other low cost builders that don't sacrifice quality when putting their homes together.

Pros: There are none

Cons: they use really, really cheap materials

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In 8/30/2008 Hiline was finishing our model 897. The manager came in with his wife, mother, two children as they were in Packwood, WA for the labor day swap meet. On 9/3/08 we were called as water was coming out of the house. One of the two washing machine valves had been opened a little less than 1/4 of a turn causing water to flood the house. The manager went to the house on 9/3/08 at about 9:00pm, without letting us know, and decided that instead of the valve being touched or pushed while he entered with his family, he reported to the sherriffs office that someone found a key, went inside the locked house, turned the valve less than 1/4 of a turn, locked the house back up, and then put the key back. Hline reported this damage as vandalism, which is obsurd. The manager also walked away from the house that was still full of water and did not call us untl the next day. Hiline tried to shove this down our throats for a week. They did this to put all the cost and duty to repair the house on us, the customer. The Hiline operations manager, Jay Schofield, eventually again dumped this on us by saying this is why Hiline requires customers have insurance. The do this so they can make the customer responsible for negligency by Hiline. He would not put any Hiline position in writing. The owner William Sundby will not return our calls. BEWARE Hiline, they will put any problem of any kind onto the customer. The contract is designed to protect them, not the customer and you will be at there mercey and they do not care about you. The house they build is poor and the can't even place electrical sockets level with each other when they run in a line like the kitche. You have been warned.

1
★☆☆☆☆

In 8/30/2008 Hiline was finishing our model 897. The manager came in with his wife, mother, two children as they were in Packwood, WA for the labor day swap meet. On 9/3/08 we were called as water was coming out of the house. One of the two washing machine valves had been opened a little less than 1/4 of a turn causing water to flood the house. The manager went to the house on 9/3/08 at about 9:00pm, without letting us know, and decided that instead of the valve being touched or pushed while he entered with his family, he reported to the sherriffs office that someone found a key, went inside the locked house, turned the valve less than 1/4 of a turn, locked the house back up, and then put the key back. Hline reported this damage as vandalism, which is obsurd. The manager also walked away from the house that was still full of water and did not call us untl the next day. Hiline tried to shove this down our throats for a week. They did this to put all the cost and duty to repair the house on us, the customer. The Hiline operations manager, Jay Schofield, eventually again dumped this on us by saying this is why Hiline requires customers have insurance. The do this so they can make the customer responsible for negligency by Hiline. He would not put any Hiline position in writing. The owner William Sundby will not return our calls. BEWARE Hiline, they will put any problem of any kind onto the customer. The contract is designed to protect them, not the customer and you will be at there mercey and they do not care about you. The house they build is poor and the can't even place electrical sockets level with each other when they run in a line like the kitche. You have been warned.

.

The first day I met with HiLine I asked if I could have hard wood floors throughout my new home? They said that would be no problem. When it came time to pick out flooring, I found out I had been misinformed and this was not an option. We noticed some hurricane straps were missing when they were framing, we called the company to inform them and they said everything is the way it?s supposed to be? Never replacing the missing straps. We weren?t sure if they were really supposed to be there or not so we looked at another Hiline home with the same floor plan being built in our area and sure enough, they had hurricane straps where ours were missing.
Their crews punched a hole in our sheetrock with the utility room doorknob, which has still not been fixed. Most all the work from foundation and framing to sheetrock is shotty and slapped together. Very poor craftsmanship.
Their crews left trash all over our property. We as homeowners are responsible for picking up the construction debris but they left their lunch, latte cups and miscellaneous trash on the ground right next to a garbage can that we provided for them.
Several parts of our project were delayed due to their poor scheduling. Our project took almost a year from start to finish. When their rates went up during the middle of our construction they did not grandfather us in. But the biggest problem I had was when they mud and tape our sheetrock? They did not let it dry completely and told us to begin painting. The paint did not stick to the walls because of the moisture underneath. HiLine would not take any responsibility for this mistake. They gave us several reasons why it was our fault and not theirs. They were not willing to work with me at all, they didn?t offer to fix it, or reimburse my paint expenses so I could re-purchase the necessary supplies to fix this error. I do not have any good things to say about this company and I would not recommend them to my worst enemy.

1
★☆☆☆☆

The first day I met with HiLine I asked if I could have hard wood floors throughout my new home? They said that would be no problem. When it came time to pick out flooring, I found out I had been misinformed and this was not an option. We noticed some hurricane straps were missing when they were framing, we called the company to inform them and they said everything is the way it?s supposed to be? Never replacing the missing straps. We weren?t sure if they were really supposed to be there or not so we looked at another Hiline home with the same floor plan being built in our area and sure enough, they had hurricane straps where ours were missing.
Their crews punched a hole in our sheetrock with the utility room doorknob, which has still not been fixed. Most all the work from foundation and framing to sheetrock is shotty and slapped together. Very poor craftsmanship.
Their crews left trash all over our property. We as homeowners are responsible for picking up the construction debris but they left their lunch, latte cups and miscellaneous trash on the ground right next to a garbage can that we provided for them.
Several parts of our project were delayed due to their poor scheduling. Our project took almost a year from start to finish. When their rates went up during the middle of our construction they did not grandfather us in. But the biggest problem I had was when they mud and tape our sheetrock? They did not let it dry completely and told us to begin painting. The paint did not stick to the walls because of the moisture underneath. HiLine would not take any responsibility for this mistake. They gave us several reasons why it was our fault and not theirs. They were not willing to work with me at all, they didn?t offer to fix it, or reimburse my paint expenses so I could re-purchase the necessary supplies to fix this error. I do not have any good things to say about this company and I would not recommend them to my worst enemy.

Pros: You can pick from several floor plans and add things to customize your home.

Cons: Horrible customer service, communication, business practice.