Sharp's Automotive Inc

★☆☆☆☆

About Sharp's Automotive Inc

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  • Automotive Repair

Automotive

Automotive
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A friend of mine took her car into this place reporting a squeaking noise coming from the engine. They said that the noise was coming from the fuel pump, which was on the way out and could fail at any moment (leaving her stranded by the roadside, of course). They then quoted her $300-400 for the part and 3 hours labor ("because the fuel pump is inside the gas tank"). Well, this is where it starts to get fishy. First of all, you can pick up a better than OEM quality fuel pump for $200 at retail, so even taking the mechanic's markup into consideration, $300+ is ludicrous. Secondly, while the fuel pump does reside in the gas tank, replacing it is not all that hard. It would take an amateur mechanic like myself about an hour, so a pro should be able to do it in less than that. So it's pretty clear they're not being entirely honest about the cost of the job, but that's not the end of the story.

As it happens, my friend cannot afford the ridiculous price these guys are quoting, so I volunteered to do the job instead. She brings the car over to my place, I fire it up and take a listen. To my surprise, the sound is not coming from the back of the car where the fuel pump is, it's coming from the front and it sounds very much like the squeak of one of the belts. Sure enough, I stick my head under the hood and it's the alternator belt. The belt isn't even worn out, it just needs to be adjusted. Now you may be thinking that these guys must have done a fuel pressure test and established that the fuel pump was failing, independently of the alternator belt squeak, but they very clearly and explicitly stated that the noise was coming from the fuel pump, which was a total fallacy.

It's clear to me that these guys were taking advantage of a middle-aged woman who obviously didn't know anything about car repairs. Oddly enough, this isn't the first car she's had that they've told her the fuel pump needs to be replaced. What are the odds of that?

Caveat emptor.

0
★☆☆☆☆

A friend of mine took her car into this place reporting a squeaking noise coming from the engine. They said that the noise was coming from the fuel pump, which was on the way out and could fail at any moment (leaving her stranded by the roadside, of course). They then quoted her $300-400 for the part and 3 hours labor ("because the fuel pump is inside the gas tank"). Well, this is where it starts to get fishy. First of all, you can pick up a better than OEM quality fuel pump for $200 at retail, so even taking the mechanic's markup into consideration, $300+ is ludicrous. Secondly, while the fuel pump does reside in the gas tank, replacing it is not all that hard. It would take an amateur mechanic like myself about an hour, so a pro should be able to do it in less than that. So it's pretty clear they're not being entirely honest about the cost of the job, but that's not the end of the story.

As it happens, my friend cannot afford the ridiculous price these guys are quoting, so I volunteered to do the job instead. She brings the car over to my place, I fire it up and take a listen. To my surprise, the sound is not coming from the back of the car where the fuel pump is, it's coming from the front and it sounds very much like the squeak of one of the belts. Sure enough, I stick my head under the hood and it's the alternator belt. The belt isn't even worn out, it just needs to be adjusted. Now you may be thinking that these guys must have done a fuel pressure test and established that the fuel pump was failing, independently of the alternator belt squeak, but they very clearly and explicitly stated that the noise was coming from the fuel pump, which was a total fallacy.

It's clear to me that these guys were taking advantage of a middle-aged woman who obviously didn't know anything about car repairs. Oddly enough, this isn't the first car she's had that they've told her the fuel pump needs to be replaced. What are the odds of that?

Caveat emptor.

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