Alki Auto Repair

★★★☆☆

About Alki Auto Repair

Categories

Automotive

Automotive
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Integrity, honesty, reliable... repeat customer for over 10 years. There is no question that Alki Auto is an example of superior customer service and always delivers with quality. Value received far exceeds price on the invoice.

5
★★★★★

Integrity, honesty, reliable... repeat customer for over 10 years. There is no question that Alki Auto is an example of superior customer service and always delivers with quality. Value received far exceeds price on the invoice.

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Good service, good prices.

I had some problems with a vehicle, and it took some expensive backtracking and troubleshooting to finally nail down the problem. They didn't charge me for a lot of work that seemed appropriate at the time but later turned out not to be the issue - super fair and easy to work with. I have 4 work trucks and my wife's car there too, always great service.

5
★★★★★

Good service, good prices.

I had some problems with a vehicle, and it took some expensive backtracking and troubleshooting to finally nail down the problem. They didn't charge me for a lot of work that seemed appropriate at the time but later turned out not to be the issue - super fair and easy to work with. I have 4 work trucks and my wife's car there too, always great service.

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just called them for a quote for an oil change and the person who answered told me that my car takes extra oil and the price would be 55.00 dollars i than told this person that my car i have owned for years only took 4.5 quarts he than changed the price to 40.00 dont think i can trust someone who trys on the first call to shaft you owners beware...

1
★☆☆☆☆

just called them for a quote for an oil change and the person who answered told me that my car takes extra oil and the price would be 55.00 dollars i than told this person that my car i have owned for years only took 4.5 quarts he than changed the price to 40.00 dont think i can trust someone who trys on the first call to shaft you owners beware...

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I've been going to Alki for almost 2 years. The service is great and I trust their advice. If I need repairs, they let me know if it is immediate or if I can put it off for some time. I really appreciate as it lets me budget.

5
★★★★★

I've been going to Alki for almost 2 years. The service is great and I trust their advice. If I need repairs, they let me know if it is immediate or if I can put it off for some time. I really appreciate as it lets me budget.

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I brought my car in and they were so kind and considerate, called me several times with updates on how much $$ it would be- Definitely a great place in a beautiful location!

5
★★★★★

I brought my car in and they were so kind and considerate, called me several times with updates on how much $$ it would be- Definitely a great place in a beautiful location!

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Total Rip Off. They act like they know what they are talking about and are not up front with any of the costs and get you on a "Diagnosis" charge. The worst place I have ever been to. I was trying to give them the benefit of the doubt even with all of the Horrible reviews!!
Terrible business.

1
★☆☆☆☆

Total Rip Off. They act like they know what they are talking about and are not up front with any of the costs and get you on a "Diagnosis" charge. The worst place I have ever been to. I was trying to give them the benefit of the doubt even with all of the Horrible reviews!!
Terrible business.

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While I appreciate that the customer is frustrated with the situation I would like to respond to this review. We charged him $85.17 + tax for the diagnosis and repair. There is not a way over the phone to know why a car is not starting- many different factors can cause that. Until we had performed initial testing- we did not have any way to know what was the cause of the concern. We strive to be fair and honest with all of our customers and to build ongoing relationships. I am sorry that this customer was not happy with the outcome but we were fair with the way the situation was handled.

4
★★★★☆

While I appreciate that the customer is frustrated with the situation I would like to respond to this review. We charged him $85.17 + tax for the diagnosis and repair. There is not a way over the phone to know why a car is not starting- many different factors can cause that. Until we had performed initial testing- we did not have any way to know what was the cause of the concern. We strive to be fair and honest with all of our customers and to build ongoing relationships. I am sorry that this customer was not happy with the outcome but we were fair with the way the situation was handled.

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Stay away from this place. They'll nickel and dime you to death. They charged almost $200 for a 30 second job. It was something I could have done just by description over the phone (resetting a switch) if they'd have said to try that before bringing it in. They didn't say a thing, they had me tow it in, did it themselves and charged me.

For a $200 gain they lost what could have been a permanent customer.

1
★☆☆☆☆

Stay away from this place. They'll nickel and dime you to death. They charged almost $200 for a 30 second job. It was something I could have done just by description over the phone (resetting a switch) if they'd have said to try that before bringing it in. They didn't say a thing, they had me tow it in, did it themselves and charged me.

For a $200 gain they lost what could have been a permanent customer.

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I took my girlfriend's car in because it needed thetiming belt fixed. They were very up front and honest about how long it would take and how much it would cost. They were also very polite and informative. I could tell that they were giving me a good deal. Often it is nerve-racking to be at an auto body shop, but they put you at ease here.

PROS: trustworthy
CONS:

4
★★★★☆

I took my girlfriend's car in because it needed thetiming belt fixed. They were very up front and honest about how long it would take and how much it would cost. They were also very polite and informative. I could tell that they were giving me a good deal. Often it is nerve-racking to be at an auto body shop, but they put you at ease here.

PROS: trustworthy
CONS:

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