Classic Nursery & Landscape Co

★★★☆☆
  • 15235 NE 90th St

    Redmond, WA 98052

    Map & Directions
  • 425-885-5678

About Classic Nursery & Landscape Co

Hours
Sat 10am-6pm

Home & Garden

Home & Garden
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3.0 3
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Responding as the business owner to "Steve S." false review:

As our nursery and landscape company has completed thousands of projects in over three decades in business, it is expected that we will have a disgruntled client now and then. Things can go south in construction, as any careful Angie's List reader will understand. The measure we feel, when a mistake is made - is in the promptness and thoroughness of the response. In this instance, we DID make three distinct errors; 1. a drainage hookup was done incorrectly, 2. a utility cable was cut by a shovel and 3. we elected to work with this client in the first place. Some folks just cannot work with others, and that appears to be the mutual case here. Rather than trust us to followup, this person always launched into unnecessary and flaming anger. Even though we provided over $3000 in free planning, services and materials to try to placate this clients unreasonable requests, here we are. This review comes after providing yet another full crew day with yet more free materials. Her last email to us stated insult intended, but rather than rehash a number of statements that are acrimonious or false, I have combed through my 140+ emails and dozens of site visits - to copy out what some clarifying text as written to us and quoted directly from the client above: Wow Alan, that looks great!...Thank you, as always, in taking the time to answer our questions!...Things are really starting to take shape out front with the wall and in the yard in generalThe guys have been working really hard...The walls are really looking nice...Everything is really looking great, and Chris and Jason are fantastic!...[Member Name Removed] and I are so please(d) with the progress thus far...The patio looks really nice-we like it a lot...the landing...is a really beautiful flagstone or ledgestone...We look forward to seeing the finished product-its really coming together... Lisa..and I are very pleased with how everything turned out...what a transformation!...I didn't get a chance to say thank you for doing such a great job on our landscaping project. You, Jason and the rest of your crew were fantastic...Thanks again Chris. Great job!...I also wanted to take this opportunity to tell you that [Member Name Removed] and I do appreciate your level of customer service and it has not gone unnoticed...We agree that you have promptly responded and addressed each and every question in a professional manner, and attempted to resolve every concern and situation as quickly as possible. We would respectfully ask the reader to consider our many other references online here for more rational clients posting honest and reasoned reviews.

5
★★★★★

Responding as the business owner to "Steve S." false review:

As our nursery and landscape company has completed thousands of projects in over three decades in business, it is expected that we will have a disgruntled client now and then. Things can go south in construction, as any careful Angie's List reader will understand. The measure we feel, when a mistake is made - is in the promptness and thoroughness of the response. In this instance, we DID make three distinct errors; 1. a drainage hookup was done incorrectly, 2. a utility cable was cut by a shovel and 3. we elected to work with this client in the first place. Some folks just cannot work with others, and that appears to be the mutual case here. Rather than trust us to followup, this person always launched into unnecessary and flaming anger. Even though we provided over $3000 in free planning, services and materials to try to placate this clients unreasonable requests, here we are. This review comes after providing yet another full crew day with yet more free materials. Her last email to us stated insult intended, but rather than rehash a number of statements that are acrimonious or false, I have combed through my 140+ emails and dozens of site visits - to copy out what some clarifying text as written to us and quoted directly from the client above: Wow Alan, that looks great!...Thank you, as always, in taking the time to answer our questions!...Things are really starting to take shape out front with the wall and in the yard in generalThe guys have been working really hard...The walls are really looking nice...Everything is really looking great, and Chris and Jason are fantastic!...[Member Name Removed] and I are so please(d) with the progress thus far...The patio looks really nice-we like it a lot...the landing...is a really beautiful flagstone or ledgestone...We look forward to seeing the finished product-its really coming together... Lisa..and I are very pleased with how everything turned out...what a transformation!...I didn't get a chance to say thank you for doing such a great job on our landscaping project. You, Jason and the rest of your crew were fantastic...Thanks again Chris. Great job!...I also wanted to take this opportunity to tell you that [Member Name Removed] and I do appreciate your level of customer service and it has not gone unnoticed...We agree that you have promptly responded and addressed each and every question in a professional manner, and attempted to resolve every concern and situation as quickly as possible. We would respectfully ask the reader to consider our many other references online here for more rational clients posting honest and reasoned reviews.

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In March of 2014, we hired Classic Nursery and Landscaping to help us create a functional and enjoyable outdoor space on our lot in West Seattle. We decided to hire Mr. Burke based on reviews that we found on multiple websites, and our personal meetings with him. Please allow us to share our experiences to caution any future potential customers of Classic Nursery and Landscaping.

From the very beginning, our project was plagued with blatant omissions, oversights, short-cuts and cover-ups. To this day, we, the client, are still trying to rectify the mistakes left behind by Mr Burke and his crew. We felt that there was a serious lack of communication and quality control, and discovered that Mr. Burkes crew was extremely inexperienced, unqualified, improperly supervised and deceitful. It was an extremely frustrating experience and we are highly disappointed in this company. We understand that mistakes happen during construction, but to intentionally cover up mistake after mistake in hopes that the customer does not notice, that is not OK. It is dishonest.

We write this review not as disgruntled customers, but as honest consumers who wish to share our experience with this company. Even though our experience was extremely frustrating, stressful, and disappointing, we tried to maintain an optimistic and positive attitude throughout the process. We even sent Mr Burke the occasional email during the project, thanking his crew for what we thought was a job well done, only to be thoroughly disappointed when short-cuts and cover-ups would surface. The constant and continuous buffoonery of Mr. Burke and his staff actually became quite comical to witness. So we write this review to respectfully provide a warning to the kind reader and to look past the excellent customer service and the superficial front of Mr. Burke. If the kind reader is still considering to hire Mr. Burke and Classic Nursery and Landscaping as their landscaping architect/contractor, even after reading this review, we highly encourage you to explore other options.

1
★☆☆☆☆

In March of 2014, we hired Classic Nursery and Landscaping to help us create a functional and enjoyable outdoor space on our lot in West Seattle. We decided to hire Mr. Burke based on reviews that we found on multiple websites, and our personal meetings with him. Please allow us to share our experiences to caution any future potential customers of Classic Nursery and Landscaping.

From the very beginning, our project was plagued with blatant omissions, oversights, short-cuts and cover-ups. To this day, we, the client, are still trying to rectify the mistakes left behind by Mr Burke and his crew. We felt that there was a serious lack of communication and quality control, and discovered that Mr. Burkes crew was extremely inexperienced, unqualified, improperly supervised and deceitful. It was an extremely frustrating experience and we are highly disappointed in this company. We understand that mistakes happen during construction, but to intentionally cover up mistake after mistake in hopes that the customer does not notice, that is not OK. It is dishonest.

We write this review not as disgruntled customers, but as honest consumers who wish to share our experience with this company. Even though our experience was extremely frustrating, stressful, and disappointing, we tried to maintain an optimistic and positive attitude throughout the process. We even sent Mr Burke the occasional email during the project, thanking his crew for what we thought was a job well done, only to be thoroughly disappointed when short-cuts and cover-ups would surface. The constant and continuous buffoonery of Mr. Burke and his staff actually became quite comical to witness. So we write this review to respectfully provide a warning to the kind reader and to look past the excellent customer service and the superficial front of Mr. Burke. If the kind reader is still considering to hire Mr. Burke and Classic Nursery and Landscaping as their landscaping architect/contractor, even after reading this review, we highly encourage you to explore other options.

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Classic nursery is in northwest Redmond. It carries a very nice selection of perennials. I am a member of their color club (frequent buyer program) and find it of good value. They also tend to sell gift certificates during Mothers' Day at reduced price ($75 for a $100 certificate). Combining this with their regular sale, and you can find some real bargains.

Their staff is helpful and knowledgeable.

3
★★★☆☆

Classic nursery is in northwest Redmond. It carries a very nice selection of perennials. I am a member of their color club (frequent buyer program) and find it of good value. They also tend to sell gift certificates during Mothers' Day at reduced price ($75 for a $100 certificate). Combining this with their regular sale, and you can find some real bargains.

Their staff is helpful and knowledgeable.

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