J R Furniture Usa Inc

★☆☆☆☆
  • 4190 Cordata Pkwy

    Bellingham, WA 98226

    Map & Directions
  • 360-734-8000

About J R Furniture Usa Inc

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Hands down the worst customer service I have ever experienced. 1st the sales person told us we could order a certain sofa and was happy to match a price. We asked to stay until our order was complete, instead they took our CASH and sent us on our way. 2 days later they called to tell us It was on back order and they took It upon themselves to order a "similar" but different sofa then tried to up the price! After working that out they said they could deliver on a certain date(for a fee of course),then 2 days before the delivery they called to say they couldn't do it by our needed date. Instead told me to come and get It on a sunday. So I rented a u-haul on my own. I called back to see what time to pick it up and the manager actually argued with me saying he never told me he would be open on the date I booked my u-haul for. I have never heard the word "no" so many times in "customer service." I will NEVER suggest this place of bussiness as a good place to go for something as expensive as furniture, even if they do have a good sale. It's worth the money to go to a furniture store where there is a REAL manager that has not only the know how of customer service,but respect, for some one contributing their hard earned cash in this economy to help keep a business afloat. Boo to Jr furniture and the arrogant piece of work posing as a manager.

1
★☆☆☆☆

Hands down the worst customer service I have ever experienced. 1st the sales person told us we could order a certain sofa and was happy to match a price. We asked to stay until our order was complete, instead they took our CASH and sent us on our way. 2 days later they called to tell us It was on back order and they took It upon themselves to order a "similar" but different sofa then tried to up the price! After working that out they said they could deliver on a certain date(for a fee of course),then 2 days before the delivery they called to say they couldn't do it by our needed date. Instead told me to come and get It on a sunday. So I rented a u-haul on my own. I called back to see what time to pick it up and the manager actually argued with me saying he never told me he would be open on the date I booked my u-haul for. I have never heard the word "no" so many times in "customer service." I will NEVER suggest this place of bussiness as a good place to go for something as expensive as furniture, even if they do have a good sale. It's worth the money to go to a furniture store where there is a REAL manager that has not only the know how of customer service,but respect, for some one contributing their hard earned cash in this economy to help keep a business afloat. Boo to Jr furniture and the arrogant piece of work posing as a manager.

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Absolutely disgusted with the quality and unprofessionalism of this establishment. Horrible craftsmanship accompanied by a condescending tone. Buyer beware!

1
★☆☆☆☆

Absolutely disgusted with the quality and unprofessionalism of this establishment. Horrible craftsmanship accompanied by a condescending tone. Buyer beware!

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