Mac Store

★★☆☆☆
  • 815 NE 45th St

    Seattle, WA 98105

    Map & Directions
  • 206-522-0220

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I dont get what is wrong with these other cases i had no issues i have been going to the seattle and new kent mac store without any issues i went to the seattle mac store to take some classes on photoshop and even purchased photoshop there i had wonderfull customer service no issues and yes i must admit that parking was a issue considering that my mac store is located next to a petco where they think they own the parking lot i went later to the kent mac store at kent station and i have to admit the staff was friendly and nice but not that smart considering they had to look up everything online to answer a simple question it seems the newer stores are hiring morons that dont know jack about apple computers however the older more established stores in like seattle are nicer kinder and willing to help you out even if you have a older powerpc machine

5
★★★★★

I dont get what is wrong with these other cases i had no issues i have been going to the seattle and new kent mac store without any issues i went to the seattle mac store to take some classes on photoshop and even purchased photoshop there i had wonderfull customer service no issues and yes i must admit that parking was a issue considering that my mac store is located next to a petco where they think they own the parking lot i went later to the kent mac store at kent station and i have to admit the staff was friendly and nice but not that smart considering they had to look up everything online to answer a simple question it seems the newer stores are hiring morons that dont know jack about apple computers however the older more established stores in like seattle are nicer kinder and willing to help you out even if you have a older powerpc machine

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I have visited many Mac Stores people were very nice but this store beware. Very bad Customer Service, even though I already paid $3,000 dollars on the new G5 and had a problem that very day when I took home. I went back the next day and asked them to recheck it.

1st no one would even bother in the customer service.
2nd the Tech guy on the further in, said they will charge me $90.00 just see whats wrong, "Guys I just f****ing bought it yesterday."

Bottom Line: Stay away from this store. I heard it is not part of Apple its an independent store. BUYER BE WARE this is the last me they'll see.

1
★☆☆☆☆

I have visited many Mac Stores people were very nice but this store beware. Very bad Customer Service, even though I already paid $3,000 dollars on the new G5 and had a problem that very day when I took home. I went back the next day and asked them to recheck it.

1st no one would even bother in the customer service.
2nd the Tech guy on the further in, said they will charge me $90.00 just see whats wrong, "Guys I just f****ing bought it yesterday."

Bottom Line: Stay away from this store. I heard it is not part of Apple its an independent store. BUYER BE WARE this is the last me they'll see.

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I have done business with the Seattle Mac Store for years and have found them to be just great. In most cases when I've needed a small repair they have not charged me. Once when I needed a power converter, mine went out in Mexico, I received it free of charge. Personally, I don't like sales personnel landing on me the minute I walk through the door. I like to browse and I usually have found what I was looking for without help. When I have needed help it has always been forthcoming. I would call that a good deal.

3
★★★☆☆

I have done business with the Seattle Mac Store for years and have found them to be just great. In most cases when I've needed a small repair they have not charged me. Once when I needed a power converter, mine went out in Mexico, I received it free of charge. Personally, I don't like sales personnel landing on me the minute I walk through the door. I like to browse and I usually have found what I was looking for without help. When I have needed help it has always been forthcoming. I would call that a good deal.

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OK. I ended up getting a medical settlement. I went into the Mac Store on July of 2007. I told them that I wanted to buy a 15" MacBook Pro with 256mb Video Memory and DVD Burner. I also told them that I wanted to buy a MacBook for my Girl Friend. I ended up spending $2500.00 for my MacBook Pro and $1000,00 for my girl friend's MacBook. I bought some other stuff as well. I think I spent a little over $4500,00. I got home and powered up my MacBook Pro and it worked great. I gave my Girl Friend hers and she loved it. About 6 months later I realized that my MacBook Pro was made in March of 2006. Also it had an ATI Graphics card and not the nVidia Graphics card. I asked them about this and they said the machine that I have is equal to the 2007 model and that my warranty is good for one year. Being that I bought the apple care I had enough care for it. The point is. I expected to get a 2007 model. I expected that when I forked over that much money that I was being treated well. I feel that I had been taken advantage of. I had reported this store three times to Apple. There are more stories. On is that I bought a MAcPro from Apple online. When I had to get the DVD drive replaced Apple gave me the option to have a tech come to my house and replace the drive. I agreed. When the tech came to my house his shirt said the mac store. He then looked at my machine and took the side panel off and said oh you have a G5. He then started to remove screws from all over the hard drive area. I reached in and pulled out the DVD tray. He said oh thats how that is done. I said to him. This is a MacPro. I then installed the drive myself. Good grief!!!!!

1
★☆☆☆☆

OK. I ended up getting a medical settlement. I went into the Mac Store on July of 2007. I told them that I wanted to buy a 15" MacBook Pro with 256mb Video Memory and DVD Burner. I also told them that I wanted to buy a MacBook for my Girl Friend. I ended up spending $2500.00 for my MacBook Pro and $1000,00 for my girl friend's MacBook. I bought some other stuff as well. I think I spent a little over $4500,00. I got home and powered up my MacBook Pro and it worked great. I gave my Girl Friend hers and she loved it. About 6 months later I realized that my MacBook Pro was made in March of 2006. Also it had an ATI Graphics card and not the nVidia Graphics card. I asked them about this and they said the machine that I have is equal to the 2007 model and that my warranty is good for one year. Being that I bought the apple care I had enough care for it. The point is. I expected to get a 2007 model. I expected that when I forked over that much money that I was being treated well. I feel that I had been taken advantage of. I had reported this store three times to Apple. There are more stories. On is that I bought a MAcPro from Apple online. When I had to get the DVD drive replaced Apple gave me the option to have a tech come to my house and replace the drive. I agreed. When the tech came to my house his shirt said the mac store. He then looked at my machine and took the side panel off and said oh you have a G5. He then started to remove screws from all over the hard drive area. I reached in and pulled out the DVD tray. He said oh thats how that is done. I said to him. This is a MacPro. I then installed the drive myself. Good grief!!!!!

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1 out of 1 people found this review helpful.

.

Most Mac people and places are so cool and so nice - but this place is the exception.

We emailed ahead of time to make sure they had the airport card we needed in stock. Matt Wagner from the Mac Store replied that it was in stock and it was "$59 for the card and $29 for the install." When we went to the store the next day, the tech said not only was it NOT in stock it was $150 for a used one plus install.

Before we asked about the card, the tech tried to talk us into having them do a diagnostic on the 5 year old computer at $90 an hour and at least 5 days turn around. And gee, after asking about the airport card that was/wasn't in stock, the tech still suggested doing the diagnostic and they'd get us a card if that was the problem - for $150 for the card, plus $29 for installation, plus $90 an hour for diagnostics.

I think this was a total bait and switch situation where the techs are instructed to gouge as much money out of people as possible.

And I agree with the previously reviewer who said the place had attitude. While my husband was dealing with service tech, I asked a saleswoman a question and she just turned and walked away from me after a monosyllable answer. Unbelievably rude - especially to someone who has a credit card and isn't afraid to use it.

Really, avoid this place like the plague. Really.

1
★☆☆☆☆

Most Mac people and places are so cool and so nice - but this place is the exception.

We emailed ahead of time to make sure they had the airport card we needed in stock. Matt Wagner from the Mac Store replied that it was in stock and it was "$59 for the card and $29 for the install." When we went to the store the next day, the tech said not only was it NOT in stock it was $150 for a used one plus install.

Before we asked about the card, the tech tried to talk us into having them do a diagnostic on the 5 year old computer at $90 an hour and at least 5 days turn around. And gee, after asking about the airport card that was/wasn't in stock, the tech still suggested doing the diagnostic and they'd get us a card if that was the problem - for $150 for the card, plus $29 for installation, plus $90 an hour for diagnostics.

I think this was a total bait and switch situation where the techs are instructed to gouge as much money out of people as possible.

And I agree with the previously reviewer who said the place had attitude. While my husband was dealing with service tech, I asked a saleswoman a question and she just turned and walked away from me after a monosyllable answer. Unbelievably rude - especially to someone who has a credit card and isn't afraid to use it.

Really, avoid this place like the plague. Really.

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2 out of 2 people found this review helpful.

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I just brought in my G4 iBook to have a bad 512 ram chip replaced. Bennie cheerfully greeted me at the front counter. I purchased the chip from him. He then walked me over to the service desk, made sure they would follow through and install the chip. While this was probably a very routine fix for them, I felt like each employee connected with the next, while the whole time Bennie was keeping an eye on my computer and the repair department people. Everything went smoothly, and I would not hesitate to return.

5
★★★★★

I just brought in my G4 iBook to have a bad 512 ram chip replaced. Bennie cheerfully greeted me at the front counter. I purchased the chip from him. He then walked me over to the service desk, made sure they would follow through and install the chip. While this was probably a very routine fix for them, I felt like each employee connected with the next, while the whole time Bennie was keeping an eye on my computer and the repair department people. Everything went smoothly, and I would not hesitate to return.

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0 out of 1 people found this review helpful.

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I really wish there were some good things to say about the Mac Store. Maybe it's because I'm not an educator, or don't appear rich enough something, I don't know, but everyone time I've gone into this store I get really horrendous service. My friends and family have had the same experience.

As an example, I went into the store to investigate a new laptop. I waited a long time just to ask a few questions and I was ready to buy that day. The store was mildly busy with perhaps three or four other customers. No one bothered to acknowledge my presence or ask me to kindly wait. In fact, they never got to me and I just walked out. Is this a way to do business?

On other occasions I've gone into the store to purchase software. I was given no attention and I couldn't even pay for the box because no one ever came to the cash register to ring me out. I left the box on the counter and walked out.

I have also attempted to trade in computers via their trade-in program. This was also a poor experience as they did not return my email for over a week.

This business is not for people like me I guess.

PROS: Authorized Mac Dealer in the University Neighborhood
CONS: Hard to park; poor service; bad attitude; don't seem to want new business

1
★☆☆☆☆

I really wish there were some good things to say about the Mac Store. Maybe it's because I'm not an educator, or don't appear rich enough something, I don't know, but everyone time I've gone into this store I get really horrendous service. My friends and family have had the same experience.

As an example, I went into the store to investigate a new laptop. I waited a long time just to ask a few questions and I was ready to buy that day. The store was mildly busy with perhaps three or four other customers. No one bothered to acknowledge my presence or ask me to kindly wait. In fact, they never got to me and I just walked out. Is this a way to do business?

On other occasions I've gone into the store to purchase software. I was given no attention and I couldn't even pay for the box because no one ever came to the cash register to ring me out. I left the box on the counter and walked out.

I have also attempted to trade in computers via their trade-in program. This was also a poor experience as they did not return my email for over a week.

This business is not for people like me I guess.

PROS: Authorized Mac Dealer in the University Neighborhood
CONS: Hard to park; poor service; bad attitude; don't seem to want new business

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3 out of 3 people found this review helpful.

Message from Mac Store

First and foremost, our stated goal is to make every customer possible love us. Simple as that.



Where it can get complicated is figuring out what creates that feeling of affection or loyalty, because it can be different for everyone. Just like any human relationship, the affection that develops is due to an interpersonal interaction. In other words, there is no one-size-fits-all when it comes to establishing mutual affection. Like everyone else, you are unique, with unique needs and interests, and specific ways youβ??ll end up feeling loved.



We want to understand what you do and how you do it, so we can best impart our experience and knowledge into your purchasing equation. We like to get to know you, and have you get to know us.

More about Mac Store

It is our goal to offer a retail experience second to none. To attain that goal, we make sure that the Mac Store offers our customers the widest range of products, support, and services of any Macintosh reseller in the Pacific Northwest. Our retail stores provide a friendly group of Mac experts who can offer you sales assistance, Apple Authorized service, application training (including Apple Authorized training) and post-sales support.

 

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