Apple Store

★★★★☆
  • 2656 NE University Village St

    Seattle, WA 98105

    Map & Directions
  • 206-892-0433

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I've purchased 3 machines and 2 ipods from this store since it opened, and the service has been going steadily downhill.

Some of the clerks are ok, but some are extremely cocky, and the atmosphere honestly mostly feels like they want to tell you what you want, have you agree, purchase it, and get out of the way.
Snobbery and arrogance about computers, and the consistent "trust us, it just works" mentality being taken as the gospel.

Last time I purchased a machine there (macbook), I came home to install a ram upgrade and saw a white past on the memory I'd never seen before. So, the next morning, I dropped by the store to inquire as to what it was.

The salesperson had the worst sales attitude I've seen in a while. He acted like I was interrupting him (when the store was empty), and was clearly not happy with having to go to the back room (SO far away...) and ask a "genius" about it.

He came back and told me it was thermal compound, and completely normal. Fine I think, but I made the mistake of asking how I can verify this (I don't just automatically trust "tech" answers, in my line of work... I need to KNOW that something is what they tell me).
He literally EXCLAIMED "I just did... I asked the head genius," as if I were calling him a lier.

So, I explained that I manage machines for a living and had not seen this before, and wanted more information about it. He then (literally) jerked around, threw his head sideways and stomped off like my 3-year-old.

He came back with a printout of a webpage, and a url where I could find information about it, and then wouldn't respond when I explained to him that I was merely trying to prevent any problems with a brand new machine, and also learn more about this (as it turns out) new thing Apple is doing with their laptop memory.
Dead silence... like being silently judged.

This, after spending seventeen-hundred dollars?!
It would have been so easy to simply respond to the question, and tell me to have a nice day with a smile. I wasn't rude to him, and if the computer HAD been defective when new, I wanted to know... I'M the customer, after all.

It was like going to a Comp USA or something.
I prefer the Mac Store on 45th. I've bought two machines from them, and they are extremely helpful and courteous.

I'll NEVER go back to this store.

PS - turns out to have NOT been thermal compound, but a lubricant to help the memory go in the slots better the first time. Cocky, AND wrong...

1
★☆☆☆☆

I've purchased 3 machines and 2 ipods from this store since it opened, and the service has been going steadily downhill.

Some of the clerks are ok, but some are extremely cocky, and the atmosphere honestly mostly feels like they want to tell you what you want, have you agree, purchase it, and get out of the way.
Snobbery and arrogance about computers, and the consistent "trust us, it just works" mentality being taken as the gospel.

Last time I purchased a machine there (macbook), I came home to install a ram upgrade and saw a white past on the memory I'd never seen before. So, the next morning, I dropped by the store to inquire as to what it was.

The salesperson had the worst sales attitude I've seen in a while. He acted like I was interrupting him (when the store was empty), and was clearly not happy with having to go to the back room (SO far away...) and ask a "genius" about it.

He came back and told me it was thermal compound, and completely normal. Fine I think, but I made the mistake of asking how I can verify this (I don't just automatically trust "tech" answers, in my line of work... I need to KNOW that something is what they tell me).
He literally EXCLAIMED "I just did... I asked the head genius," as if I were calling him a lier.

So, I explained that I manage machines for a living and had not seen this before, and wanted more information about it. He then (literally) jerked around, threw his head sideways and stomped off like my 3-year-old.

He came back with a printout of a webpage, and a url where I could find information about it, and then wouldn't respond when I explained to him that I was merely trying to prevent any problems with a brand new machine, and also learn more about this (as it turns out) new thing Apple is doing with their laptop memory.
Dead silence... like being silently judged.

This, after spending seventeen-hundred dollars?!
It would have been so easy to simply respond to the question, and tell me to have a nice day with a smile. I wasn't rude to him, and if the computer HAD been defective when new, I wanted to know... I'M the customer, after all.

It was like going to a Comp USA or something.
I prefer the Mac Store on 45th. I've bought two machines from them, and they are extremely helpful and courteous.

I'll NEVER go back to this store.

PS - turns out to have NOT been thermal compound, but a lubricant to help the memory go in the slots better the first time. Cocky, AND wrong...

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.

The shop is amazing. The tech staff is smart and tells you everything you need to know about a G4 to an Ipod. They offer the student discount which is a bonus. They have several ipods on display and let you tamper with them if you want. The store is easy to find as it is loacted at the corner of the ave. They also have the lastest video ipod!

5
★★★★★

The shop is amazing. The tech staff is smart and tells you everything you need to know about a G4 to an Ipod. They offer the student discount which is a bonus. They have several ipods on display and let you tamper with them if you want. The store is easy to find as it is loacted at the corner of the ave. They also have the lastest video ipod!

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.

The staff at the Apple Store are very educated in the ways of the iPod and can help you with virtually anything about it. I was just looking for information, and they provided it to me about every model that might suit my needs. They have nifty gadgets and things to look at, but I would probably go somewhere else to actually buy anything featured in this store. The accessories, for example, seem way too overpriced.

4
★★★★☆

The staff at the Apple Store are very educated in the ways of the iPod and can help you with virtually anything about it. I was just looking for information, and they provided it to me about every model that might suit my needs. They have nifty gadgets and things to look at, but I would probably go somewhere else to actually buy anything featured in this store. The accessories, for example, seem way too overpriced.

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I love my Imac. I love it so very, very much. However, getting the attention of a sales clerk at the apple store is a task if you are not dressed like you have money to spend. Once you have a clerk rangled DO NOT LET THEM GO until all of your questions have been answered.

PROS: apple is the better computer.
CONS: they staff is lame

3
★★★☆☆

I love my Imac. I love it so very, very much. However, getting the attention of a sales clerk at the apple store is a task if you are not dressed like you have money to spend. Once you have a clerk rangled DO NOT LET THEM GO until all of your questions have been answered.

PROS: apple is the better computer.
CONS: they staff is lame

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.

Apple stores are some of the most customer-friendly on the planet, because everything they sell is available for hands-on play. All the computers they sell are set up with Internet access (I confess to stopping in once just to check my e-mail) and many have iChat or a digital camera hooked up so you can mess around with software programs that utilize that optional equipment. The employees are abundant in number and incredibly Mac savvy. They feed on being able to answer every question you throw at them. Theres a nice discount for college students, too, so make sure you bring your UW ID with you.

5
★★★★★

Apple stores are some of the most customer-friendly on the planet, because everything they sell is available for hands-on play. All the computers they sell are set up with Internet access (I confess to stopping in once just to check my e-mail) and many have iChat or a digital camera hooked up so you can mess around with software programs that utilize that optional equipment. The employees are abundant in number and incredibly Mac savvy. They feed on being able to answer every question you throw at them. Theres a nice discount for college students, too, so make sure you bring your UW ID with you.

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.

The Apple Store in U-Village is a great place to shop! The staff is very friendly and helpful with alot of great knowledge. I recently purchased an i-pod. The employees were patient with all of my questions and helped me pick out different accessories. They also opened the packages so that i could test them out on my new i-pod. Returns are no problem within 14 days, even if they've been opened (except for big electronics such as i-pods, computers, which have a re-stocking fee). Will definitely shop there again!

5
★★★★★

The Apple Store in U-Village is a great place to shop! The staff is very friendly and helpful with alot of great knowledge. I recently purchased an i-pod. The employees were patient with all of my questions and helped me pick out different accessories. They also opened the packages so that i could test them out on my new i-pod. Returns are no problem within 14 days, even if they've been opened (except for big electronics such as i-pods, computers, which have a re-stocking fee). Will definitely shop there again!

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.

I could spend hour after hour in the Apple Store. I am a huge Mac fan and love the apple store because it is like a website come to life and you get to touch and play with everything. If you are thinking of buying an ipod or an apple computer a visit to this store is a must.

5
★★★★★

I could spend hour after hour in the Apple Store. I am a huge Mac fan and love the apple store because it is like a website come to life and you get to touch and play with everything. If you are thinking of buying an ipod or an apple computer a visit to this store is a must.

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.

This is a great store to go if you want to check out and learn more about Apples. The staff is very helpful and knowledgable and they can answer any questions you might have about buying an Apple. It's a great first place to go if you want to just educate yourself. It's also a good place to go to buy an Apple, but other places might have some better deals online, for example. Their prices are somewhat reasonable, and it's easy to shop at this store, but can feel somewhat intimidating.

4
★★★★☆

This is a great store to go if you want to check out and learn more about Apples. The staff is very helpful and knowledgable and they can answer any questions you might have about buying an Apple. It's a great first place to go if you want to just educate yourself. It's also a good place to go to buy an Apple, but other places might have some better deals online, for example. Their prices are somewhat reasonable, and it's easy to shop at this store, but can feel somewhat intimidating.

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.

As soon as I entered the store I was promptly greeted and helped. This store had it all(to me).Lots of choices!!
The atmosphere was friendly and hip. The employees will provide useful answers if you are unsure on what you want or need. The Apple computer is known for quality. It seems the customer service is at the same level.

PROS: Employees, Many products to choose from, nice atmosphere
CONS: None

5
★★★★★

As soon as I entered the store I was promptly greeted and helped. This store had it all(to me).Lots of choices!!
The atmosphere was friendly and hip. The employees will provide useful answers if you are unsure on what you want or need. The Apple computer is known for quality. It seems the customer service is at the same level.

PROS: Employees, Many products to choose from, nice atmosphere
CONS: None

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.

This is the ultimate spot to find all your favorite Apple gadgets and software. You can test drive all the latest toys, or ask questions about troubles with your own computer. They don't have the best prices in town. But, it's a great place to go when you want to see what's new from Apple. They'll always have the latest releases. And their smart staff can answer any questions you have at their "Genius Bar". For actual purchases though, you might better off using mail order Mac stores.

4
★★★★☆

This is the ultimate spot to find all your favorite Apple gadgets and software. You can test drive all the latest toys, or ask questions about troubles with your own computer. They don't have the best prices in town. But, it's a great place to go when you want to see what's new from Apple. They'll always have the latest releases. And their smart staff can answer any questions you have at their "Genius Bar". For actual purchases though, you might better off using mail order Mac stores.

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.

I am an Apple addict, I admit it. I am not the most computer savvy person, either. Therefore, there are times when I need some resourceful computer assistance. I have been able to find the help I need at the Apple store in U Village time after time. It's not quite as easy as that - you need to sign in on one of the computers on the floor in order to get your name on the list for genius bar help, but once it's on, you can walk around the village and come back at your time slot for your appointment.

4
★★★★☆

I am an Apple addict, I admit it. I am not the most computer savvy person, either. Therefore, there are times when I need some resourceful computer assistance. I have been able to find the help I need at the Apple store in U Village time after time. It's not quite as easy as that - you need to sign in on one of the computers on the floor in order to get your name on the list for genius bar help, but once it's on, you can walk around the village and come back at your time slot for your appointment.

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.

This store blew my mind when I walked inits huge, white, and spotlessly clean. The place for all things Apple, the staff can answer almost any question, and if they cant, theyll still find out for you. Also has almost every Apple product everor else its orderable. If youre leaning towards a Mac, dont buy without a stop here.

4
★★★★☆

This store blew my mind when I walked inits huge, white, and spotlessly clean. The place for all things Apple, the staff can answer almost any question, and if they cant, theyll still find out for you. Also has almost every Apple product everor else its orderable. If youre leaning towards a Mac, dont buy without a stop here.

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