Top Hat Chimney Sweep & Repair

★★★☆☆
  • 1720 12th St SW

    Puyallup, WA 98371

    Map & Directions
  • 253-841-4002

About Top Hat Chimney Sweep & Repair

Categories
  • Building Maintenance
  • Window Washing
Details
  • Industrial Cleaning
  • Stone Buildings
  • Fireplace Repair
  • Chimney Screens
  • Chimney Sweeps & Repair
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We had Top Hat Chimney out in mid-October to clean our chimney and inspect the firebrick in our zero-clearance fireplace. A two-person crew came out almost an hour past the time they said they'd be here (though they at least called us to say they were running late). Not a big deal - we had plenty of time in the evening, and they got right to work on cleaning the chimney when they got here. The older guy was extremely talkative and insisted he'd been doing this work for decades, did a quick inspection and drew up a bunch of paperwork telling us that the back "refractory wall" was indeed cracked and needed to be replaced. He offered to do this for us on the spot and said that it would be cheaper to do it right then than to have him come back out, and much cheaper than "shipping the parts up from California". He explained that his parts were from a third-party source and would need to be custom-cut to fit our box. We decided it would be a good idea to get it done so we could use the fireplace sooner.

We watched them spend more than two hours trying to pry the firebricks out of the box with a crowbar, holding them up with kindling sticks and the grate retainer clips, and the already-damaged back wall was further damaged in the process. We offered multiple times to give them dimensions and instructions that CAME with our fireplace, but the older man insisted he didn't need to see them, he was an expert and had been doing this for years, etc. At one point, he seemed completely baffled by the frame holding our glass doors on, insisting it wouldn't come out. I got a screwdriver and pointed out the mounting screws to him, undid one, and worked with his apprentice on getting one of the glass doors out. He continued to insist there was no way to get the firebricks out and tried to sell us on simply attaching new brick walls over the existing ones to cover up the cracks (which I now want to get independently verified before I even consider doing). We ended up with the fireplace more heavily damaged than when we started and with our entire evening shot, and the man only apologized for not being able to finish the job - when we pointed out that the fireplace was now further damaged than when we started, he insisted it was already damaged and any additional damage wouldn't matter.

It was basically all we could do to remain polite with this contractor - we paid for the chimney cleaning and agreed on not paying for any extra service (I would have refused to pay at all if he'd charged us for time wasted). At this point, I cannot in good conscience recommend this company at all - this is by far the worst service we have ever experienced for any sort of home maintenance project.

The very next morning, I inspected the fireplace more closely and found new damage to the side walls of our fireplace - new cracks directly opposite the chips and dents made by the owner's crowbar. This means all three walls will have to be replaced now, not just the back. I took photos of this damage and left the owner a voicemail about it, as well as filing a complaint with the Better Business Bureau over the fact that the attempted repair caused more damage.

And to add insult to injury, the owner called me today and called me and my wife "absolutely despicable", accused us of setting up a booby trap for the express purpose of trying to cheat him, and threatened to take us to court and rake us over the financial coals.

This is beyond poor customer service. This is just outright crookery at this point.

1
★☆☆☆☆

We had Top Hat Chimney out in mid-October to clean our chimney and inspect the firebrick in our zero-clearance fireplace. A two-person crew came out almost an hour past the time they said they'd be here (though they at least called us to say they were running late). Not a big deal - we had plenty of time in the evening, and they got right to work on cleaning the chimney when they got here. The older guy was extremely talkative and insisted he'd been doing this work for decades, did a quick inspection and drew up a bunch of paperwork telling us that the back "refractory wall" was indeed cracked and needed to be replaced. He offered to do this for us on the spot and said that it would be cheaper to do it right then than to have him come back out, and much cheaper than "shipping the parts up from California". He explained that his parts were from a third-party source and would need to be custom-cut to fit our box. We decided it would be a good idea to get it done so we could use the fireplace sooner.

We watched them spend more than two hours trying to pry the firebricks out of the box with a crowbar, holding them up with kindling sticks and the grate retainer clips, and the already-damaged back wall was further damaged in the process. We offered multiple times to give them dimensions and instructions that CAME with our fireplace, but the older man insisted he didn't need to see them, he was an expert and had been doing this for years, etc. At one point, he seemed completely baffled by the frame holding our glass doors on, insisting it wouldn't come out. I got a screwdriver and pointed out the mounting screws to him, undid one, and worked with his apprentice on getting one of the glass doors out. He continued to insist there was no way to get the firebricks out and tried to sell us on simply attaching new brick walls over the existing ones to cover up the cracks (which I now want to get independently verified before I even consider doing). We ended up with the fireplace more heavily damaged than when we started and with our entire evening shot, and the man only apologized for not being able to finish the job - when we pointed out that the fireplace was now further damaged than when we started, he insisted it was already damaged and any additional damage wouldn't matter.

It was basically all we could do to remain polite with this contractor - we paid for the chimney cleaning and agreed on not paying for any extra service (I would have refused to pay at all if he'd charged us for time wasted). At this point, I cannot in good conscience recommend this company at all - this is by far the worst service we have ever experienced for any sort of home maintenance project.

The very next morning, I inspected the fireplace more closely and found new damage to the side walls of our fireplace - new cracks directly opposite the chips and dents made by the owner's crowbar. This means all three walls will have to be replaced now, not just the back. I took photos of this damage and left the owner a voicemail about it, as well as filing a complaint with the Better Business Bureau over the fact that the attempted repair caused more damage.

And to add insult to injury, the owner called me today and called me and my wife "absolutely despicable", accused us of setting up a booby trap for the express purpose of trying to cheat him, and threatened to take us to court and rake us over the financial coals.

This is beyond poor customer service. This is just outright crookery at this point.

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I had called Top Hat Chimney Sweep & Repair to come take a look at my free standing stove and see if the pipes needed d cleaning, because I kept getting a back draft of smoke and my house would smell. They said it looked fine and they cleaned the chimney. They were effiecient and cleaned up after .

4
★★★★☆

I had called Top Hat Chimney Sweep & Repair to come take a look at my free standing stove and see if the pipes needed d cleaning, because I kept getting a back draft of smoke and my house would smell. They said it looked fine and they cleaned the chimney. They were effiecient and cleaned up after .

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Message from Top Hat Chimney Sweep & Repair

Since 1979, Top Hat Chimney has been serving Puyallup, WA and the surrounding area with expert chimney and fireplace cleaning and repair, as well as dryer vent maintenance. Cleaning dryer vents is often overlooked, however it is extremely important to have regular scheduled cleanings to reduce the risk of fire in your home. Services provided for chimneys, dryer vents, masonry fireplaces and factory-built fireplaces include: Inspections Cleaning Sweeping Repair Keep your home and family safe. Call Top Hat Chimney today to receive a free estimate!

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