Margis Maids

★★★☆☆

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3.0 2
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We had a very terrrible experience with Margi's maids. We hired them when our regular cleaner went on maternity leave. Margi came and did a walk-through of the house, asking what we wanted done, any special requests, etc. The only out of the ordinary things we had were that we wanted our toilet covers left down after cleaning (we have cats) and that the cleaners turn off and then back on our alarm system. Margi said both of these things were fine, and everything went well for our first few cleanings. Then, things started not going well at all. We'd come home after Margi's Maids had 'cleaned' and found counters with dust still on them, rooms obviously not vacuumed, etc. I called and spoke to husband Jeff (sp?) who assured me that it "wouldn't happen again." But, it did. If it wasn't one thing, it was another: bath tubs left with water spots, knocking air fresheners out of the wall and spilling the liquid on the carpet etc. Also, they would repeatedly leave the alarm system off, and the toilet covers up, as I had specifically asked them not to. I called the company number a second time, and Jeff answered again. I told him about the problems that arose, and he became very rude with me. He told me "We're a cleaning service, not an animal care service; we're not responsible for anything that happens to your cats." Even though I think putting toilet covers down is a pretty reasonable request, I figured I didn't need to press that with him. But, I did remain firm on the cleaners setting the alarm when they left, to which he said "We are also not reponsible for your alarm." This, I believe, is not a point to be flexible on, it's the safety of my home. He then wouldn't even discuss the cleaning issues with me, so I told him to cancel our service. I believe Marig and Jeff play the "Good Cop Bad Cop" game, with Margi saying "Sure, whatever you like!" And then Jeff jumping in with "Nope, not going to do it."

1
★☆☆☆☆

We had a very terrrible experience with Margi's maids. We hired them when our regular cleaner went on maternity leave. Margi came and did a walk-through of the house, asking what we wanted done, any special requests, etc. The only out of the ordinary things we had were that we wanted our toilet covers left down after cleaning (we have cats) and that the cleaners turn off and then back on our alarm system. Margi said both of these things were fine, and everything went well for our first few cleanings. Then, things started not going well at all. We'd come home after Margi's Maids had 'cleaned' and found counters with dust still on them, rooms obviously not vacuumed, etc. I called and spoke to husband Jeff (sp?) who assured me that it "wouldn't happen again." But, it did. If it wasn't one thing, it was another: bath tubs left with water spots, knocking air fresheners out of the wall and spilling the liquid on the carpet etc. Also, they would repeatedly leave the alarm system off, and the toilet covers up, as I had specifically asked them not to. I called the company number a second time, and Jeff answered again. I told him about the problems that arose, and he became very rude with me. He told me "We're a cleaning service, not an animal care service; we're not responsible for anything that happens to your cats." Even though I think putting toilet covers down is a pretty reasonable request, I figured I didn't need to press that with him. But, I did remain firm on the cleaners setting the alarm when they left, to which he said "We are also not reponsible for your alarm." This, I believe, is not a point to be flexible on, it's the safety of my home. He then wouldn't even discuss the cleaning issues with me, so I told him to cancel our service. I believe Marig and Jeff play the "Good Cop Bad Cop" game, with Margi saying "Sure, whatever you like!" And then Jeff jumping in with "Nope, not going to do it."

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Margis maids have always done a good job. They are affordable and pay a great deal of attention to detail. Always satisfied with margi's maids. :) :)

5
★★★★★

Margis maids have always done a good job. They are affordable and pay a great deal of attention to detail. Always satisfied with margi's maids. :) :)

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