I've had a metal spoon cooked into a calzone. I've had totally blown orders. They've delivered food that was burnt beyond being edible. Not once did they offer to remake the order and make it right when called back about the problem.
They have offered to make it for free the next time I order. WTF? I didn't call them tonight because I'm hungry next month. I called, ordered and paid because we're hungry tonight. How about this? Next time I'll pay with monopoly money and the can come back next month for the real money. I wonder how they would feel about that.
The consistency of the food when they manage to get the order correct is non-existent. Sometimes the food is great. Sometimes not so much. You really just have to cross your fingers and hope when you order that none of the emo staff members are on suicide watch that day.
Oh yeah. And the staff are ALWAYS right and they NEVER make mistakes.
I've given them too many chances and they have failed almost EVERY time.
If you want really good pizza with top notch service, do yourself a favor and call Pagliacci Pizza (206-726-1717). They may be a bit more expensive but it's well worth it.
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