Renton Western Wear

★★★☆☆
  • 5015 Tacoma Mall Blvd Ste 101

    Tacoma, WA 98409

    Map & Directions
  • 253-471-3922

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I spent $400 here on Saturday. After getting one pair of the boots we bought home, I decided I would like to try them in a 1/2 size smaller. I brought them in two days later for an exchange after speaking with one of the employees on the phone about it on Sunday. When I came in, the manager refused to exchange my boot becuase she declared that they had "been worn outside". I can assure you, these were not worn outside by me in the two days I owned them. I tried them on at the store and then once again in my kitchen before I called to see if they had a different size available. Her declaration of inability to re-sell the boots I bought becuase they were "used" was absurd. These boots are not "used" they are "tried on". There is a difference. In fact she also pointed out that the left boot, was in brand new condition, but the right had definitely been "worn outside". So now it appears I wore one boot outside and left the other in my kitchen. Interesting. Well, that is the last boot I will be buying from this company, and I issue you a severe warning as a customer about this company's return/exchange policy. Apparently it does not exist. Please be ware.

1
★☆☆☆☆

I spent $400 here on Saturday. After getting one pair of the boots we bought home, I decided I would like to try them in a 1/2 size smaller. I brought them in two days later for an exchange after speaking with one of the employees on the phone about it on Sunday. When I came in, the manager refused to exchange my boot becuase she declared that they had "been worn outside". I can assure you, these were not worn outside by me in the two days I owned them. I tried them on at the store and then once again in my kitchen before I called to see if they had a different size available. Her declaration of inability to re-sell the boots I bought becuase they were "used" was absurd. These boots are not "used" they are "tried on". There is a difference. In fact she also pointed out that the left boot, was in brand new condition, but the right had definitely been "worn outside". So now it appears I wore one boot outside and left the other in my kitchen. Interesting. Well, that is the last boot I will be buying from this company, and I issue you a severe warning as a customer about this company's return/exchange policy. Apparently it does not exist. Please be ware.

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This is the best place in town to go for western wear. They have all of the hat selection you will need to go country. They have great shirts and jeans to really change your look. I got my boots from here too! It gets a little expensive to go country, but not any more than you would pay somewhere else.

4
★★★★☆

This is the best place in town to go for western wear. They have all of the hat selection you will need to go country. They have great shirts and jeans to really change your look. I got my boots from here too! It gets a little expensive to go country, but not any more than you would pay somewhere else.

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