Petco

★★★★☆
  • 15600 NE 8th St O1

    Bellevue, WA 98008

    Map & Directions
  • 425-641-9333

Pets & Animals

Pets & Animals
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Pet Shop

118 N 2nd St Bellevue, IA

3.8571 7
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I bring my little Sammy Girl here to get her cleaned up and I love it! Word of caution: they do require proof of vaccines before proceeding with any grooming service. Thankfully I had them!

5
★★★★★

I bring my little Sammy Girl here to get her cleaned up and I love it! Word of caution: they do require proof of vaccines before proceeding with any grooming service. Thankfully I had them!

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Before writing this we gave Petco 3 opportunities to prove my 1st impression wrong. Unfortunately, it appears that they really don't care. While there may be some staff that are helpful and friendly, we did not meet any of them during our 4 different visits.
We went to buy a fish. The first salesperson was extremely rude, and more interested in talking to her boyfriend who was visiting her. We did leave with a fish but it was a painful process and took much longer than it should have.
The second visit, we left empty handed. Could not find one person to help us, a very rude salesperson said they would be back to help us and never came back. We searched the store but could not find him.
Third visit, the fish section was very busy. Several people and families waiting, 1 salesperson who did nothing to address all of us waiting and who went missing for long periods of time. No smiles, no encouragement to wait, no apologies for the long wait and didn't call anyone for help. When he went to help someone who had just shown up rather than the rest of us who had been waiting, we left. And he had seen us because we had forced him to acknowledge that we were waiting and he grunted he would be with us in a minute.
Fourth and final visit. Could not find a salesperson to help us. We didn't bother searching the store or going up front to the registers to ask for help again.
I will be calling the manager to let them know (assuming they care which they likely don't or they would do something to ensure that there was adequate staff and that the staff was at least civil to customers) I will be calling Petco Corporate to let them know about our experiences and lastly, I will be posting reviews everywhere I can find to let others know.
Good service is not a "nice to have". There are lots of pet stores where you can get great service. Unfortunately Petco is not one of them.

1
★☆☆☆☆

Before writing this we gave Petco 3 opportunities to prove my 1st impression wrong. Unfortunately, it appears that they really don't care. While there may be some staff that are helpful and friendly, we did not meet any of them during our 4 different visits.
We went to buy a fish. The first salesperson was extremely rude, and more interested in talking to her boyfriend who was visiting her. We did leave with a fish but it was a painful process and took much longer than it should have.
The second visit, we left empty handed. Could not find one person to help us, a very rude salesperson said they would be back to help us and never came back. We searched the store but could not find him.
Third visit, the fish section was very busy. Several people and families waiting, 1 salesperson who did nothing to address all of us waiting and who went missing for long periods of time. No smiles, no encouragement to wait, no apologies for the long wait and didn't call anyone for help. When he went to help someone who had just shown up rather than the rest of us who had been waiting, we left. And he had seen us because we had forced him to acknowledge that we were waiting and he grunted he would be with us in a minute.
Fourth and final visit. Could not find a salesperson to help us. We didn't bother searching the store or going up front to the registers to ask for help again.
I will be calling the manager to let them know (assuming they care which they likely don't or they would do something to ensure that there was adequate staff and that the staff was at least civil to customers) I will be calling Petco Corporate to let them know about our experiences and lastly, I will be posting reviews everywhere I can find to let others know.
Good service is not a "nice to have". There are lots of pet stores where you can get great service. Unfortunately Petco is not one of them.

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I think the store is totally getting a bad rap here.. or maybe that its just one of those days, you don't meet with the nicest staff.

I walked in to the store to get some help setting up my aquarium. Lucky for me, the person I talked to was so cool. The manager up there DANIELLE is just a sweetie. Ultra-awesome and wears a big happy smile! She was more than willing to help & extremely friendly. I got three of my betta fish there. Never been any problem with it whatsoever. I haven't talked to the other staffs so I didn't know. But Danielle was just great. She was like the PET DOCTOR or some. She knows all about 'em.. I wonder if I can call a 1-800-DANIELLE and get some pet tips. I was so impressed that I wanted to ask her out, but... blah. I shall sing her praises to those who will listen.

So anyway, let aside that, I'll admit it ain't the cleanest place in the world but I never had no big issues with this store. The price is nominal. My experience with this store has been nothing but pleasant.

5
★★★★★

I think the store is totally getting a bad rap here.. or maybe that its just one of those days, you don't meet with the nicest staff.

I walked in to the store to get some help setting up my aquarium. Lucky for me, the person I talked to was so cool. The manager up there DANIELLE is just a sweetie. Ultra-awesome and wears a big happy smile! She was more than willing to help & extremely friendly. I got three of my betta fish there. Never been any problem with it whatsoever. I haven't talked to the other staffs so I didn't know. But Danielle was just great. She was like the PET DOCTOR or some. She knows all about 'em.. I wonder if I can call a 1-800-DANIELLE and get some pet tips. I was so impressed that I wanted to ask her out, but... blah. I shall sing her praises to those who will listen.

So anyway, let aside that, I'll admit it ain't the cleanest place in the world but I never had no big issues with this store. The price is nominal. My experience with this store has been nothing but pleasant.

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1 out of 1 people found this review helpful.

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I went in there last night to return/exchange a product. The manager was awesome. He took the time to explain the product to me and how to make it work more effectively. I could tell he really cared about the customer. He was busy doing something when an employee asked him to assist me, he came over with a smile on his face and didn't act like he was being bothered. After he assisted me he took extra time to take one of the bunnies out to let my son hold. I highly recommend this store for customer service!

5
★★★★★

I went in there last night to return/exchange a product. The manager was awesome. He took the time to explain the product to me and how to make it work more effectively. I could tell he really cared about the customer. He was busy doing something when an employee asked him to assist me, he came over with a smile on his face and didn't act like he was being bothered. After he assisted me he took extra time to take one of the bunnies out to let my son hold. I highly recommend this store for customer service!

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Petco has all the supplies you need for your pets. Plus they have adoption centers. The sales staff are great and very helfpul. You can tell they really enjoy animals. You can even bring your pets in with you!

5
★★★★★

Petco has all the supplies you need for your pets. Plus they have adoption centers. The sales staff are great and very helfpul. You can tell they really enjoy animals. You can even bring your pets in with you!

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For me, Petco is for the pet owner who doesn't know there's better, and what is out there.

The toy selection is poor, and overpriced. I've seen big toys there for $35 that I can get online for $10.

The food selection is terrible. 90% of the foods are absolute junk and the good foods (ie Natural Balance) are often difficult to find if in stock, often hidden in the back and under things. Not to mention the vast number of fabulous foods - Chicken Soup? Premium Edge? Merrick? Solid Gold? Innova? to name just a few - not carried here.

The only bulk treats are just gross. Where I usually shop has good treats in bulk that aren't loaded with wheat flours and sugar.

Even shampoos, etc they have such a poor selection.

PROS: Convenient, large
CONS: poor selection

2
★★☆☆☆

For me, Petco is for the pet owner who doesn't know there's better, and what is out there.

The toy selection is poor, and overpriced. I've seen big toys there for $35 that I can get online for $10.

The food selection is terrible. 90% of the foods are absolute junk and the good foods (ie Natural Balance) are often difficult to find if in stock, often hidden in the back and under things. Not to mention the vast number of fabulous foods - Chicken Soup? Premium Edge? Merrick? Solid Gold? Innova? to name just a few - not carried here.

The only bulk treats are just gross. Where I usually shop has good treats in bulk that aren't loaded with wheat flours and sugar.

Even shampoos, etc they have such a poor selection.

PROS: Convenient, large
CONS: poor selection

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0 out of 1 people found this review helpful.

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I'd have to say this place has nearly every brand or product imaginable for your dear animal. We do all our pet shopping needs here because they have excellent specials and their pricing is fair. They've even been willing to match prices if a competitor has it cheaper; just bring in their bill. Their location is always clean and aisles are clear. We love that we see pets are allowed in the store with their owners. It's always a bright during the visit!

Their Petco. rewards program is worth it and for all their weekly special discounts. We always pick up their flyer to see what specials are being offered. Many 2 for 1's and $2-$3 off discounts at the register when you sign up for their free program.

4
★★★★☆

I'd have to say this place has nearly every brand or product imaginable for your dear animal. We do all our pet shopping needs here because they have excellent specials and their pricing is fair. They've even been willing to match prices if a competitor has it cheaper; just bring in their bill. Their location is always clean and aisles are clear. We love that we see pets are allowed in the store with their owners. It's always a bright during the visit!

Their Petco. rewards program is worth it and for all their weekly special discounts. We always pick up their flyer to see what specials are being offered. Many 2 for 1's and $2-$3 off discounts at the register when you sign up for their free program.

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