Les Schwab Tire Center

★☆☆☆☆
Doing the Right Thing Since 1952
  • 1056 E Woodin AVE

    Chelan, WA 98816

    Map & Directions
  • 509-682-4567

About Les Schwab Tire Center

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Hours
Mon-Fri 8am-6pm, Sat 8am-5pm

Automotive

Automotive
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A couple weeks ago, I bought a set of tires online, and sought to have them mounted by Les Schwab Tire Center in Chelan.

The owner was openly angry that I had bought my tires elsewhere.

I had said nothing offensive. I had done nothing offensive. I was polite and friendly from the start. The only thing I had done to provoke this gentleman was to buy tires I believed he didn't even offer, from an inexpensive source he resents!

His own salesman had recently claimed to me that Michelin made poor tires (in an effort to sell me overpriced Bridgestones). I therefore had assumed they didn't even sell Michelins.

The owner attempted to charge me over $180.00 to mount and balance 4 tires. The charges included a surcharge for aluminum wheels. I don't have aluminum wheels. He had not so much as glanced at my car.

He said the extra charges were because I had not bought my tires from his store. I didn't even bother to tell him I had steel wheels. He was obviously very angry and there'd be nothing to gain from any argument.

I said "so you actually want to punish me for buying elsewhere, is that it?" He didn't even bother to deny it. Looked me right in the eye and said "that's the price."

I left, and I won't be back. Never, not EVER will I do business with that particular Les Schwab store again, and I will forever recommend the same to all who'll listen.

I got my tires mounted/balanced elsewhere for about $50 with excellent results.

0
★☆☆☆☆

A couple weeks ago, I bought a set of tires online, and sought to have them mounted by Les Schwab Tire Center in Chelan.

The owner was openly angry that I had bought my tires elsewhere.

I had said nothing offensive. I had done nothing offensive. I was polite and friendly from the start. The only thing I had done to provoke this gentleman was to buy tires I believed he didn't even offer, from an inexpensive source he resents!

His own salesman had recently claimed to me that Michelin made poor tires (in an effort to sell me overpriced Bridgestones). I therefore had assumed they didn't even sell Michelins.

The owner attempted to charge me over $180.00 to mount and balance 4 tires. The charges included a surcharge for aluminum wheels. I don't have aluminum wheels. He had not so much as glanced at my car.

He said the extra charges were because I had not bought my tires from his store. I didn't even bother to tell him I had steel wheels. He was obviously very angry and there'd be nothing to gain from any argument.

I said "so you actually want to punish me for buying elsewhere, is that it?" He didn't even bother to deny it. Looked me right in the eye and said "that's the price."

I left, and I won't be back. Never, not EVER will I do business with that particular Les Schwab store again, and I will forever recommend the same to all who'll listen.

I got my tires mounted/balanced elsewhere for about $50 with excellent results.

Pros: Nice facility, capable of fast service.

Cons: Extremely rude. Unjustified attempt at gross overcharge.

Message from Les Schwab Tire Center

Doing the Right Thing Since 1952 β?’

More about Les Schwab Tire Center

Chelan Tires, Brakes, Automotive Repair, Automobile Batteries, Car Truck and SUV Repair, Snow Tires, All Season Tires, Traction Tires, Custom Wheels, Rims, Shocks, Lift Kits, Auto Parts

 

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