I went on a Friday night with a group of 6, and had trouble from the beginning. Apparently they had no idea how to plan out seating, because for about then minutes after being seated, the wait staff stood and pointed at us while giving us looks and discussing something. They finally came over to tell us very rudely that they needed to move us to make room for a bigger party. Since our drink order was already taken, it took and extra ten minutes before our drinks were served at our new table.
Overall, it seemed like they sat too many tables at the same time, and their wait staff wasn't prepared for that much work. Food was brought out after a really long wait, and then one dish was wrong (gyoza instead of miso soup!?!), one was forgotten, and all were staggered out in a bizarre manner. The overall meal took a painful 2 1/2 hours.
In the end, the food was great, but I would suggest going at off-hours in the hope that they can actually pay attention to you.
Pros: Great selection of sake and mixed sake drinks, great food
Cons: Terrible service, especially maitre'd
Posted 10/14/06