Firestone Complete Auto Care

★★★☆☆
Whatever you drive, drive a Firestone
  • 535 15Th St Ne

    Auburn, WA 98002

    Map & Directions
  • 253-426-3165

About Firestone Complete Auto Care

Hours
Sunday 8:00 AM-6:00 PM, Monday 7:00 AM-7:00 PM, Tuesday 7:00 AM-7:00 PM, Wednesday 7:00 AM-7:00 PM, Thursday 7:00 AM-7:00 PM, Friday 7:00 AM-7:00 PM, Saturday 7:00 AM-6:00 PM

Automotive

Automotive
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3.0 2
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AVOID THIS SHOP AT ALL COSTS... I have been going to Firestone for tires and routine maintenance for more than 10 years now. I have always thought that I was treated fairly and got a reasonable price. All that being said, I recently went to this Firestone location in Auburn, WA to have an oil change. The problem is that they drained my oil and replaced the filter as they should have but THEY FORGOT TO PUT OIL BACK INTO THE CAR. I informed the shop of this error they have done nothing to rectify the situation. Because of this error I had to take my car into the dealer for service and Firestone costing me a significant amount of money. After informing the Dustin, at the shop I was told that someone in their claims department would be calling me the next day. No call. I called Dustin back and was again told that someone in the claims department would be contacting me soon. Again no call. I spoke with Jason, the manager, who was extremely rude and condescending. I asked for the district manager??s name and phone number. I have left him numerous messages and again no call back. Obviously Firestone doesn??t care about me as a customer. Very unprofessional.

1
★☆☆☆☆

AVOID THIS SHOP AT ALL COSTS... I have been going to Firestone for tires and routine maintenance for more than 10 years now. I have always thought that I was treated fairly and got a reasonable price. All that being said, I recently went to this Firestone location in Auburn, WA to have an oil change. The problem is that they drained my oil and replaced the filter as they should have but THEY FORGOT TO PUT OIL BACK INTO THE CAR. I informed the shop of this error they have done nothing to rectify the situation. Because of this error I had to take my car into the dealer for service and Firestone costing me a significant amount of money. After informing the Dustin, at the shop I was told that someone in their claims department would be calling me the next day. No call. I called Dustin back and was again told that someone in the claims department would be contacting me soon. Again no call. I spoke with Jason, the manager, who was extremely rude and condescending. I asked for the district manager??s name and phone number. I have left him numerous messages and again no call back. Obviously Firestone doesn??t care about me as a customer. Very unprofessional.

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Are you kidding me? I got an oil change, tires, and an alignment at a point where I thought I should be paying more! Unbelievable! Went down there put 4 tires for 139 dollars and got me rolling! Just world class happy all the way. Took 50 minutes from time I finally decided to get the tires and installed, and another 50 minutes to adjust the alignment! Just fantastic! Ran out of stars.

5
★★★★★

Are you kidding me? I got an oil change, tires, and an alignment at a point where I thought I should be paying more! Unbelievable! Went down there put 4 tires for 139 dollars and got me rolling! Just world class happy all the way. Took 50 minutes from time I finally decided to get the tires and installed, and another 50 minutes to adjust the alignment! Just fantastic! Ran out of stars.

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Message from Firestone Complete Auto Care

Our skilled technicians at your Auburn, WA Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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