Pampered Pet Grooming Salon

★★★★☆
  • 23220 Maple Valley Hwy Se # 3e

    Maple Valley, WA 98038

    Map & Directions
  • 425-413-2432

About Pampered Pet Grooming Salon

Categories
Hours
Tue-Fri 8am-5pm, Sat 9am-4pm

Pets & Animals

Pets & Animals
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Doing a good job.

2
★★★★★

Doing a good job.

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Thanks for being so gentle with my dogs!

2
★★★★★

Thanks for being so gentle with my dogs!

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Mack and the rest of thank you for the cute dog plaque (perfect), the souvenir "pup of the month" poster, and the bag of treats and toys. (Ok, Mack thanks you for the treats- they are devoured already!) It's always a pleasure to take Mack in to be pampered-thanks for making him "extra special" in June!

2
★★★★★

Mack and the rest of thank you for the cute dog plaque (perfect), the souvenir "pup of the month" poster, and the bag of treats and toys. (Ok, Mack thanks you for the treats- they are devoured already!) It's always a pleasure to take Mack in to be pampered-thanks for making him "extra special" in June!

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Thanks for helping him!

2
★★★★★

Thanks for helping him!

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Great service, always friendly

2
★★★★★

Great service, always friendly

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Bean loves you!

2
★★★★★

Bean loves you!

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its funny if you actually look at the profiles posting on this groomer you will notice that they are from the same place green thumb 7 ,guest user, redheadmommy,simply devine and texas user, there profiles say they are all live in San diego CA, metro , I am going to believe that these are all false comments put up by the shop owner,and or employee's why not leave this for the real people instead of trying to boost your self, People are not as dumb as you think, I will not be using you due to this issue. and I think you are hiding something from the general public by covering up the bad posts with your own comments . thank you carol jane from Maple Valley

0
★☆☆☆☆

its funny if you actually look at the profiles posting on this groomer you will notice that they are from the same place green thumb 7 ,guest user, redheadmommy,simply devine and texas user, there profiles say they are all live in San diego CA, metro , I am going to believe that these are all false comments put up by the shop owner,and or employee's why not leave this for the real people instead of trying to boost your self, People are not as dumb as you think, I will not be using you due to this issue. and I think you are hiding something from the general public by covering up the bad posts with your own comments . thank you carol jane from Maple Valley

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I always feel my dog is being cared for and customer service is great.

Thank you!

2
★★★★★

I always feel my dog is being cared for and customer service is great.

Thank you!

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WE APPRECIATE YOUR SERVICE!

2
★★★★★

WE APPRECIATE YOUR SERVICE!

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the groomer (jen) has always been nice

2
★★★★★

the groomer (jen) has always been nice

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Mack and the rest of us thank you for the cute dog plaque (perfect!), the souvenir "pup of the month" poster, and the bag of treats and toys. (OK, Mack thanks you for the treats - they are devoured already!) It's always a pleasure to take Mack in to be pampered. Thanks for making him "extra special" in June!

2
★★★★★

Mack and the rest of us thank you for the cute dog plaque (perfect!), the souvenir "pup of the month" poster, and the bag of treats and toys. (OK, Mack thanks you for the treats - they are devoured already!) It's always a pleasure to take Mack in to be pampered. Thanks for making him "extra special" in June!

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I would highly recommend Pampered Pet Grooming. I've always been able to get my pets in for service in a timely manner. They are friendly and helpful and always have my dogs ready as promised. The prices are reasonable as well. Each pet will receive their very own report card when you pick them up! It's nice to know if your doggy was well behaved or not! TWO THUMBS UP ( Coco & Cooper)

2
★★★★★

I would highly recommend Pampered Pet Grooming. I've always been able to get my pets in for service in a timely manner. They are friendly and helpful and always have my dogs ready as promised. The prices are reasonable as well. Each pet will receive their very own report card when you pick them up! It's nice to know if your doggy was well behaved or not! TWO THUMBS UP ( Coco & Cooper)

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Not sure where that last reveiwer went but sure do not htink it was at PPGS. My two Cocker Spaniels are a handful and they have worked with me for many years, they are exstreamly hard work people!!! Go here!! Also at their new salon at Snoqualmie Ridge!

2
★★★★★

Not sure where that last reveiwer went but sure do not htink it was at PPGS. My two Cocker Spaniels are a handful and they have worked with me for many years, they are exstreamly hard work people!!! Go here!! Also at their new salon at Snoqualmie Ridge!

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Our favorite groomer, you made her so cute for our engagement pictures! Thanks so much for taking great care of our precious Zoey!

Travis & Lindsey

2
★★★★★

Our favorite groomer, you made her so cute for our engagement pictures! Thanks so much for taking great care of our precious Zoey!

Travis & Lindsey

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first off ill say that the groomer (jen) has always been nice and that the owner (matt) was very rude and needs to learn how to talk to people. He usually is not there, but the day i happened to be there matt was there. he clipped my dogs nails and made both of them bleed by cutting into there quicks. This has never happend before. He was rude to me and tryed to sell me things that my dog did not need. Very pushy. I would just like warn everybody else, He is a little older, middle aged or so, and he is the owners husband. The groomer was very nice, but being the owner reflects on this shop alot. I will never let my dogs get touched by him again.

1
★☆☆☆☆

first off ill say that the groomer (jen) has always been nice and that the owner (matt) was very rude and needs to learn how to talk to people. He usually is not there, but the day i happened to be there matt was there. he clipped my dogs nails and made both of them bleed by cutting into there quicks. This has never happend before. He was rude to me and tryed to sell me things that my dog did not need. Very pushy. I would just like warn everybody else, He is a little older, middle aged or so, and he is the owners husband. The groomer was very nice, but being the owner reflects on this shop alot. I will never let my dogs get touched by him again.

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This dog was the worst case of neglect we have ever seen. No dog ever gets that matted in one month! NoOne was rude to this customer just simply brought it to her attention that it was painful for him to be that matted and you could get turned in for this. The dog was not cut anyplace but did need to be shaved that short because he was that matted. You could not see his eyes or his butt. We took pictures and any customer that wishes to view them we will gladly prove that it was severe cruelty and we don?t just go and charge people for no reason. I am sure she is very upset she should be embarrassed. If this was a state that had ASPCA it could have been a felony. But there are not enough resources here for them. They have no voice but animal lovers and us caregivers. Saying it was the son?s dog and his job to brush him? Excuses were all she offered. In all the time pampered pets have been in business has anyone ever been charged the full amount for matted dogs. We love and treat every customer with love and respect. He was happy he was to finally be able to move. He deserves to be where he can have a haircut on a regular basis and not be forced to become so matted that who knows how he could see or go potty or eat. We take pride in our work and we love what we do and if it means protecting animals because they have no voice then we will! He almost had to be shaved with a surgical blade it was so bad. This was not just a normal grooming; it was trying to find the dog under a big giant matt. She is just an upset customer wanting to retaliate because she was reported for cruelty to animals. This is not a reflection of pampered pets as a business our customers love us. No matter whom she tells we will continue to please many clients. It was not pampered pet grooming that let her dog become matted. We acted in behalf of the dog with his best interests at heart he is such a sweet dog that deserves better care.

2
★★★★★

This dog was the worst case of neglect we have ever seen. No dog ever gets that matted in one month! NoOne was rude to this customer just simply brought it to her attention that it was painful for him to be that matted and you could get turned in for this. The dog was not cut anyplace but did need to be shaved that short because he was that matted. You could not see his eyes or his butt. We took pictures and any customer that wishes to view them we will gladly prove that it was severe cruelty and we don?t just go and charge people for no reason. I am sure she is very upset she should be embarrassed. If this was a state that had ASPCA it could have been a felony. But there are not enough resources here for them. They have no voice but animal lovers and us caregivers. Saying it was the son?s dog and his job to brush him? Excuses were all she offered. In all the time pampered pets have been in business has anyone ever been charged the full amount for matted dogs. We love and treat every customer with love and respect. He was happy he was to finally be able to move. He deserves to be where he can have a haircut on a regular basis and not be forced to become so matted that who knows how he could see or go potty or eat. We take pride in our work and we love what we do and if it means protecting animals because they have no voice then we will! He almost had to be shaved with a surgical blade it was so bad. This was not just a normal grooming; it was trying to find the dog under a big giant matt. She is just an upset customer wanting to retaliate because she was reported for cruelty to animals. This is not a reflection of pampered pets as a business our customers love us. No matter whom she tells we will continue to please many clients. It was not pampered pet grooming that let her dog become matted. We acted in behalf of the dog with his best interests at heart he is such a sweet dog that deserves better care.

Pros: : Pampered pets is the place to come for love and respect and styling haircuts!

Cons: None!

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It was communicated that my Shitzu had dental problems and he had gone a month without being brushed because he didn't want anyone messing with him. I understood that he would have to get a short cut, like a summer cut and I was fine with that. They charged me an extra $25 for matting. Why, they didn't work the mats out! They completely shaved him from nose to tail! I could of done that! Then I had to listen to her tell me that it was cruelty to animals to have him so matted! I explained why I was unable to groom him. I'm taking him to get a $75 grooming, I concider myself to be a repsonible pet owner, not cruel! There was a medical condition that caused me not to be able to groom him. There was no trimming, or anything done. A buzz from nose to tail all one length! The lady was so rude I just wanted the hell out of there! He's been dragging his butt since then, so I don't think they took care of those glands. They cut his ear really bad! I have never been treated so rudely! I can't believe I actually paid $75 for that! I will never go back and I tell EVERYONE I know about my experiece.

0
★☆☆☆☆

It was communicated that my Shitzu had dental problems and he had gone a month without being brushed because he didn't want anyone messing with him. I understood that he would have to get a short cut, like a summer cut and I was fine with that. They charged me an extra $25 for matting. Why, they didn't work the mats out! They completely shaved him from nose to tail! I could of done that! Then I had to listen to her tell me that it was cruelty to animals to have him so matted! I explained why I was unable to groom him. I'm taking him to get a $75 grooming, I concider myself to be a repsonible pet owner, not cruel! There was a medical condition that caused me not to be able to groom him. There was no trimming, or anything done. A buzz from nose to tail all one length! The lady was so rude I just wanted the hell out of there! He's been dragging his butt since then, so I don't think they took care of those glands. They cut his ear really bad! I have never been treated so rudely! I can't believe I actually paid $75 for that! I will never go back and I tell EVERYONE I know about my experiece.

Pros: I can't think of one!

Cons: Rude, assulting, poor quality grooming and expensive!

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They are always really good about getting my pomeranian in and do a good job with him. They aren't that friendly though and are not good with cats. A lady named Judy that just started there is really nice though.

3
★★★☆☆

They are always really good about getting my pomeranian in and do a good job with him. They aren't that friendly though and are not good with cats. A lady named Judy that just started there is really nice though.

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I have been taking my Yorkie to Pampered Pets for a few months now...Each time I have taken him there the employees are so friendly...they make it personal with the little red "report cards" that I look forward to seeing each time...My dog always smells so good when he comes home and is very clean....the option to make appointments online is great...even on a closed business day I emailed them for the earliest appoitment possible...within an hour the owner, Lori, called me and said they could take him in the next morning at open(800)...they always have positive comments...even if my dog's behavior wasn't the best....as well as reccomendations for making each future appointment well worth it....Jamie is his groomer and does a fantastic job making him look so handsome...I enjoy taking my puppy dog to Pampered Pets each time and I will continue doing so .....

2
★★★★★

I have been taking my Yorkie to Pampered Pets for a few months now...Each time I have taken him there the employees are so friendly...they make it personal with the little red "report cards" that I look forward to seeing each time...My dog always smells so good when he comes home and is very clean....the option to make appointments online is great...even on a closed business day I emailed them for the earliest appoitment possible...within an hour the owner, Lori, called me and said they could take him in the next morning at open(800)...they always have positive comments...even if my dog's behavior wasn't the best....as well as reccomendations for making each future appointment well worth it....Jamie is his groomer and does a fantastic job making him look so handsome...I enjoy taking my puppy dog to Pampered Pets each time and I will continue doing so .....

Pros: fast, friendly, close to home..love the report cards

Cons: none at this time..

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I have been taking my two dogs to them for 3 months. It's been a great experience for us. My dogs are clean, no fleas. We'd been going to Petsmart and everytime my dogs came back they had fleas. Not at Pampered Pets!! They have one side for dirty pets and one side for clean pets, so no fleas. I am happy with everything so far. And they are fast!

2
★★★★☆

I have been taking my two dogs to them for 3 months. It's been a great experience for us. My dogs are clean, no fleas. We'd been going to Petsmart and everytime my dogs came back they had fleas. Not at Pampered Pets!! They have one side for dirty pets and one side for clean pets, so no fleas. I am happy with everything so far. And they are fast!

Pros: Fast, good prices

Cons: haven't had a problem yet

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I have been going to Pampered Pets since Lori opened. I have never had a bad experiance. I enjoy their service and my dog likes going there. They dont cage him, he has fun and is always happy when I pick him up. He knows he looks and feels good! Thank you to the staff at Pampered Pets for taking good care of Sam.

2
★★★★★

I have been going to Pampered Pets since Lori opened. I have never had a bad experiance. I enjoy their service and my dog likes going there. They dont cage him, he has fun and is always happy when I pick him up. He knows he looks and feels good! Thank you to the staff at Pampered Pets for taking good care of Sam.

Pros: Great service and friendly service.

Cons: Cant think of any.

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In the last 2 weeks we have taken both our dog and cat to pampered pet gooming. They shaved the dog instead of cleaning her up and trimming her, then complained about her behavior. The person who took her in was speaking in a very high pitched, "lets get excited voice" to her and then they wonder why the dog gets excited!!! Then a few days later we took the cat in (we had actually taken both the cat & dog there for the last 2 years- and aside from complaining about them each time - they did an ok job of grooming them) - so when my husband picked the cat up, she was in the carrier and he just paid them & left. They gave her and A+ for her behavior this time. I guess. She probably just sat in the carrier for the whole 2-1/2 hours she was there. Well they did take her out long enough to clip her nails. & charged $55.00 to do it (Petsmart charges $7.00 to clip them) - so anyway I called the next day because she was not clean & Lori the owner assured me that she had had an oatmeal bath & been brushed out. Well, today (3 days later - cat hasn't been outside at all) we gave her a bath. Imagine our surprise at the amount of dirt & sediment at the bottom of the tub we used, when we were done!!! not to mention the fur that came off her - of course Lori would say the fur was because she was shedding - but it would be hard to explain where the dirt came from. So if you want to traumatize your animals or pay for nothing - go to pampered pets for your grooming pleasure

0
★☆☆☆☆

In the last 2 weeks we have taken both our dog and cat to pampered pet gooming. They shaved the dog instead of cleaning her up and trimming her, then complained about her behavior. The person who took her in was speaking in a very high pitched, "lets get excited voice" to her and then they wonder why the dog gets excited!!! Then a few days later we took the cat in (we had actually taken both the cat & dog there for the last 2 years- and aside from complaining about them each time - they did an ok job of grooming them) - so when my husband picked the cat up, she was in the carrier and he just paid them & left. They gave her and A+ for her behavior this time. I guess. She probably just sat in the carrier for the whole 2-1/2 hours she was there. Well they did take her out long enough to clip her nails. & charged $55.00 to do it (Petsmart charges $7.00 to clip them) - so anyway I called the next day because she was not clean & Lori the owner assured me that she had had an oatmeal bath & been brushed out. Well, today (3 days later - cat hasn't been outside at all) we gave her a bath. Imagine our surprise at the amount of dirt & sediment at the bottom of the tub we used, when we were done!!! not to mention the fur that came off her - of course Lori would say the fur was because she was shedding - but it would be hard to explain where the dirt came from. So if you want to traumatize your animals or pay for nothing - go to pampered pets for your grooming pleasure

Pros: can't think of any at this time

Cons: They don't do either cats or dogs very well any more

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the owner is rude and I will never return , we called and made the appointment received the wrong cut and no money was offered in return told they would fix the cut but how could you fix something that isn't there

1
★☆☆☆☆

the owner is rude and I will never return , we called and made the appointment received the wrong cut and no money was offered in return told they would fix the cut but how could you fix something that isn't there

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Please avoid this place of business!!! I had an experience here that I won't forget. The Pampered Pet Grooming Salon has the WORST customer service I have ever seen. If they treat humans like they did me, then how do you expect them to treat your animals. My appointment was canceled because I was a few minutes late. AT NO TIME did they ever tell me when setting up an appointment or even on their website (which is full of spelling and grammatical errors by the way -totally unprofessional) tell me that my appointment would be canceled if I was running late. OR when they called me the day before to remind me of my appointment, that if you're late, then your appointment is canceled.

I walked in, and there wasn't even a "Hello, how are you this morning?", but "We can't take your dog". What kind of service would do something like that? I've never even heard of a doctor's office doing that besides informing you up front in their paper work, not when you show up a few minutes late.

I'd assume that the employee/groomer that helped me didn't pass any customer service classes. Maybe the owner should look into training her/his employees on customer service as well. If I'm treated poorly than I'm not leaving my dog to be treated that same way. I don't care if she/he was the best groomer in town, if your business doesn't have good customer service, no one will return. I will make it a point to tell everyone I know and meet to NEVER take their dog to Pampered Pet Grooming Salon. I am sure there are better groomers out there somewhere and I will find one.

This place only deserves the best - a ZERO.

0
★☆☆☆☆

Please avoid this place of business!!! I had an experience here that I won't forget. The Pampered Pet Grooming Salon has the WORST customer service I have ever seen. If they treat humans like they did me, then how do you expect them to treat your animals. My appointment was canceled because I was a few minutes late. AT NO TIME did they ever tell me when setting up an appointment or even on their website (which is full of spelling and grammatical errors by the way -totally unprofessional) tell me that my appointment would be canceled if I was running late. OR when they called me the day before to remind me of my appointment, that if you're late, then your appointment is canceled.

I walked in, and there wasn't even a "Hello, how are you this morning?", but "We can't take your dog". What kind of service would do something like that? I've never even heard of a doctor's office doing that besides informing you up front in their paper work, not when you show up a few minutes late.

I'd assume that the employee/groomer that helped me didn't pass any customer service classes. Maybe the owner should look into training her/his employees on customer service as well. If I'm treated poorly than I'm not leaving my dog to be treated that same way. I don't care if she/he was the best groomer in town, if your business doesn't have good customer service, no one will return. I will make it a point to tell everyone I know and meet to NEVER take their dog to Pampered Pet Grooming Salon. I am sure there are better groomers out there somewhere and I will find one.

This place only deserves the best - a ZERO.

Pros: Close to home

Cons: Worst service I've ever received at a groomers.

 

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