The Fitness Outlet

★★★★☆
  • 13407 NE 20th St Ste 1

    Bellevue, WA 98005

    Map & Directions
  • 425-957-4707

About The Fitness Outlet

Hours
Mon - Fri, 10am - 7pm; Sat, 11am - 6pm; Sun, noon - 3pm

Sports & Recreation

Sports & Recreation
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3.8 5
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My wife purchased a treadmill a little while back and recently had an issue with the electronics. (May have happened during the new construction to our home)

After a short online service form, we were called back the same day and was asked a few questions about the machine. The service tech diagnosed and pin pointed the issue during the conversation. The parts were ordered and the day the parts came, the tech called and scheduled us for the following day.

Our machine was back up and running with not much down time and just a small labor fee and a 20 dollar tip.

Long story short, The Fitness Outlet is a great place to buy from, they know there products and the service tech (I think his name was Rich) Was very helpful, quick and accurate.

2
★★★★★

My wife purchased a treadmill a little while back and recently had an issue with the electronics. (May have happened during the new construction to our home)

After a short online service form, we were called back the same day and was asked a few questions about the machine. The service tech diagnosed and pin pointed the issue during the conversation. The parts were ordered and the day the parts came, the tech called and scheduled us for the following day.

Our machine was back up and running with not much down time and just a small labor fee and a 20 dollar tip.

Long story short, The Fitness Outlet is a great place to buy from, they know there products and the service tech (I think his name was Rich) Was very helpful, quick and accurate.

Pros: Its not an Outlet Store

Cons: Single man service department

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Bought a treadmill from here over a year ago. Salesperons was good and helped us pick the right one. Store was nice with lots of options for us to test out. Price was right too!
I'm writing this review now b/c I noticed the bad review about service from fitness outlet and cannot beleive that to be a true story. I've had a minor service call and it was a great experience. They were timely and communicated with me thru the entire issue. If that other customer had these actual issues (multiple calls to store, trips to store etc) and had called the manufacturer, there are probably many other local repair places who could help w/ the service that would have been recommended -- just seems like a fishy story and I don't think it should sway anyone away from this place.

2
★★★★☆

Bought a treadmill from here over a year ago. Salesperons was good and helped us pick the right one. Store was nice with lots of options for us to test out. Price was right too!
I'm writing this review now b/c I noticed the bad review about service from fitness outlet and cannot beleive that to be a true story. I've had a minor service call and it was a great experience. They were timely and communicated with me thru the entire issue. If that other customer had these actual issues (multiple calls to store, trips to store etc) and had called the manufacturer, there are probably many other local repair places who could help w/ the service that would have been recommended -- just seems like a fishy story and I don't think it should sway anyone away from this place.

Pros: Experienced salesperson, nice store, great price

Cons: had to drive to the eastside

.

We purchase a treadmill from Fitness Outlet in Bellevue on Jan-19-2008. This product has lifetime warranty and one year free labor service fee. In Oct-2008, the treadmill was out of order. We call to the Fitness Outlet to have the treadmill repairing, but till 2009, after several months passed, the treadmill is still not working.

When the treadmill first have this problem, we made a lot of phone calls and left lots of voice mails to beg them to solve the problem, but we got no reply from them. We had no way but could only go to the company in person to report our problem. They say it must be the electronic board broken, and order a new one for us. We waited almost 3 weeks for the component replacing, but they didn't arrange any time for us to replace the component. We finally could only pick the component and replaced it by myself. After replacing, the problem was still there, and the old board was proved in good condition in the Landice exam lab. (I made a phone call to talk to the Landice in NJ, and they confirmed this.)

We again left a lot of voice mails, and even went to the company in person, but got no responses. One day I met the service guy in the store and told him about the problem, he finally agree to come to my house to see the problem, and after another two weeks. He come to my house, and see the treadmill, and say the board must be the problem. I told him we had already replaced once, but he say we should try again. We wait for 2 to 3 weeks again, and leave a lot of voice mails, and he finally came. After replacing the board, of course, it was not working still. He finally asked me to the sales department to exchange the whole treadmill with a new one, but the sales department refuse to do it and kick us back to service department.

Now we have $3,000 and life time warranty treadmill, but it's not working in my house for months. And we have no idea what should we do for it.

Don't buy any thing from there, my truly suggestion.

0
★☆☆☆☆

We purchase a treadmill from Fitness Outlet in Bellevue on Jan-19-2008. This product has lifetime warranty and one year free labor service fee. In Oct-2008, the treadmill was out of order. We call to the Fitness Outlet to have the treadmill repairing, but till 2009, after several months passed, the treadmill is still not working.

When the treadmill first have this problem, we made a lot of phone calls and left lots of voice mails to beg them to solve the problem, but we got no reply from them. We had no way but could only go to the company in person to report our problem. They say it must be the electronic board broken, and order a new one for us. We waited almost 3 weeks for the component replacing, but they didn't arrange any time for us to replace the component. We finally could only pick the component and replaced it by myself. After replacing, the problem was still there, and the old board was proved in good condition in the Landice exam lab. (I made a phone call to talk to the Landice in NJ, and they confirmed this.)

We again left a lot of voice mails, and even went to the company in person, but got no responses. One day I met the service guy in the store and told him about the problem, he finally agree to come to my house to see the problem, and after another two weeks. He come to my house, and see the treadmill, and say the board must be the problem. I told him we had already replaced once, but he say we should try again. We wait for 2 to 3 weeks again, and leave a lot of voice mails, and he finally came. After replacing the board, of course, it was not working still. He finally asked me to the sales department to exchange the whole treadmill with a new one, but the sales department refuse to do it and kick us back to service department.

Now we have $3,000 and life time warranty treadmill, but it's not working in my house for months. And we have no idea what should we do for it.

Don't buy any thing from there, my truly suggestion.

.

It was a pleasure to deal with Joey and Avi, the owners of Fitness Outlet. They have been in business together for a long time, and it shows through in their knowledge, professionalism, and service. They rep some great brands and their delivery service was fast and friendly.

5
★★★★★

It was a pleasure to deal with Joey and Avi, the owners of Fitness Outlet. They have been in business together for a long time, and it shows through in their knowledge, professionalism, and service. They rep some great brands and their delivery service was fast and friendly.

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when i was getting equipment for my home gym i got them from here and i liked the service that they gave me when i went here. they demonstrated all the items i wanted to buy. i got a great deal on the equipment and also on the installation.they are very honest and can be relied on to make you feel comfortable.

4
★★★★☆

when i was getting equipment for my home gym i got them from here and i liked the service that they gave me when i went here. they demonstrated all the items i wanted to buy. i got a great deal on the equipment and also on the installation.they are very honest and can be relied on to make you feel comfortable.

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