Diederich & Associates Incorporated

★★★☆☆

About Diederich & Associates Incorporated

Categories
  • Computer Repair Services

Computer & Internet Services

Computer & Internet Services
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14900 Interurban Ave S Seattle, WA

3.0 1
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The machine arrived on time which was a good start, but soon discovered that they had sent cheaper speakers than the ones I had ordered. I returned these to the shop and after going back a couple of times finally got them to give me the better ones. Only to find that the sound card didn't work properly, also the card reader was faulty and the machine kept freezing. After spending $35 in phone calls to tech support they told me to take it back to the shop and get them to look at it. 2 weeks later they still hadn't looked at it even though I had phoned them many times and every time they promised to call back, they never did. The day after I went in to the shop to find out what was going on they finally found out that they had been recalled and sent it back to time computers. Then I received a letter saying I had to pay $111 because it had been damaged in transit due to bad packing. This was the last straw, I demanded my money back. The computer has now gone back Hurrah!!

PROS: arrived early
CONS: never returned my calls, or offered any advice and basically messed up the

3
★★★☆☆

The machine arrived on time which was a good start, but soon discovered that they had sent cheaper speakers than the ones I had ordered. I returned these to the shop and after going back a couple of times finally got them to give me the better ones. Only to find that the sound card didn't work properly, also the card reader was faulty and the machine kept freezing. After spending $35 in phone calls to tech support they told me to take it back to the shop and get them to look at it. 2 weeks later they still hadn't looked at it even though I had phoned them many times and every time they promised to call back, they never did. The day after I went in to the shop to find out what was going on they finally found out that they had been recalled and sent it back to time computers. Then I received a letter saying I had to pay $111 because it had been damaged in transit due to bad packing. This was the last straw, I demanded my money back. The computer has now gone back Hurrah!!

PROS: arrived early
CONS: never returned my calls, or offered any advice and basically messed up the

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