Forward Dental

★★★☆☆

About Forward Dental

Categories
  • Health & Medical
  • Dentists

Health & Medical

Health & Medical
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Donald J. Roman, DMD

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Baumann Barry W Dds

6535 West North Avenue Milwaukee, WI

2.5 2
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I visited this facility for an appointment with my dentist of 20 years, who recently went to work for these people. The facility was so unorganized my dentist and his assistant spent a lot of the procedure running around the office looking for things that should have been within arm's reach in the room. Some of the equipment didn't work very well and they had to struggle with that. The receptionist told me I had to pay a charge from a previous visit (that had been paid in full). I asked her repeatedly where this charge came from but she was unable to find a reason why the charge had been added to my account and couldn't point me to anyone who could explain. Of course, I didn't have my full file of receipts and payment agreements with me, but I will in the future. This adding of charges has happened more than once to me with Forward Dental. I later received a partial credit for this charge, but never got any explanation. I never would have paid the charge except that they required me to before I could receive emergency service on a very painful abscess. They also required me to fill out a number of papers that I had already filled out on other visits (health history, payment agreement, etc). If I hadn't been sure of my dentist's competence, I would probably have left the building and found a different dentist, abscess or not. The only bright spot was that my dentist did competently relieve the abscess. That notwithstanding, I'm looking for another dentist. I don't feel that I can get top quality care in a disorganized facility, and I'm very certain I'm being ripped off on these charges.

1
★☆☆☆☆

I visited this facility for an appointment with my dentist of 20 years, who recently went to work for these people. The facility was so unorganized my dentist and his assistant spent a lot of the procedure running around the office looking for things that should have been within arm's reach in the room. Some of the equipment didn't work very well and they had to struggle with that. The receptionist told me I had to pay a charge from a previous visit (that had been paid in full). I asked her repeatedly where this charge came from but she was unable to find a reason why the charge had been added to my account and couldn't point me to anyone who could explain. Of course, I didn't have my full file of receipts and payment agreements with me, but I will in the future. This adding of charges has happened more than once to me with Forward Dental. I later received a partial credit for this charge, but never got any explanation. I never would have paid the charge except that they required me to before I could receive emergency service on a very painful abscess. They also required me to fill out a number of papers that I had already filled out on other visits (health history, payment agreement, etc). If I hadn't been sure of my dentist's competence, I would probably have left the building and found a different dentist, abscess or not. The only bright spot was that my dentist did competently relieve the abscess. That notwithstanding, I'm looking for another dentist. I don't feel that I can get top quality care in a disorganized facility, and I'm very certain I'm being ripped off on these charges.

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My husband and daughter both go here for services and they are great. Very clean, prompt, always follow-up with you, confirm appointments adn genuinely care. A wonderful place to go.

4
★★★★☆

My husband and daughter both go here for services and they are great. Very clean, prompt, always follow-up with you, confirm appointments adn genuinely care. A wonderful place to go.

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