Jj Electronics

★★★★☆
  • 2518 N Richmond St

    Appleton, WI 54911

    Map & Directions
  • 920-739-1610

4.3333 6
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I took my TV to J&J and they were able to fix it within a week!! So cool that I didn't have to spend tons of cash to get a new one!! The staff were friendly and the service was quick. I won't go anywhere else now...Thanks J&J Electronics TV man!!

2
★★★★★

I took my TV to J&J and they were able to fix it within a week!! So cool that I didn't have to spend tons of cash to get a new one!! The staff were friendly and the service was quick. I won't go anywhere else now...Thanks J&J Electronics TV man!!

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J&J Electronics staff are always friendly and willing to help. They have given me top notch service at a very reasonable cost. I would recommend them to anyone! I have had my computer fixed with them and then got Directv! They have saved me money and time by having everything I need in one place. \r\nI love the fact I can get everything in their Green Bay location now too! \r\nI won't take my computer anywhere else now!

2
★★★★★

J&J Electronics staff are always friendly and willing to help. They have given me top notch service at a very reasonable cost. I would recommend them to anyone! I have had my computer fixed with them and then got Directv! They have saved me money and time by having everything I need in one place. \r\nI love the fact I can get everything in their Green Bay location now too! \r\nI won't take my computer anywhere else now!

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J&J Electronics in Appleton has helped with my computer issues in a prompt and professional manner. There were no surprises and they did a great job! I also had them install dish network at my home and have NEVER had an issue like some of my friends who had poor installation. The staff is very helpful and friendly. I recommend them highly and would bet they do a great job with every area of their business...definately going back if I need anything electronic repaired!

2
★★★★★

J&J Electronics in Appleton has helped with my computer issues in a prompt and professional manner. There were no surprises and they did a great job! I also had them install dish network at my home and have NEVER had an issue like some of my friends who had poor installation. The staff is very helpful and friendly. I recommend them highly and would bet they do a great job with every area of their business...definately going back if I need anything electronic repaired!

Pros: great service and knowledge

Cons: can't think of any!!

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This place is the best. I was able to get my Sprint phone repaired and upgrade a phone. It is nice to know that J&J Electronics is here and locally owned. My goal this year is to purchase from locally owned companies.

2
★★★★★

This place is the best. I was able to get my Sprint phone repaired and upgrade a phone. It is nice to know that J&J Electronics is here and locally owned. My goal this year is to purchase from locally owned companies.

Pros: best place to get your phone repaired

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J&J Electronics is the best. I was having problems with my cell phone and they were great they fixed it while I waited and I was on my way.

2
★★★★★

J&J Electronics is the best. I was having problems with my cell phone and they were great they fixed it while I waited and I was on my way.

Pros: Best place in Appleton

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My experience with J&J Electronics has been terrible. I have worked in customer service for more than 20 years and know good & bad service. J&J has over promised and under delivered on every single aspect of my customer experience. Over the phone, their technician told me he had the exact TV I have (a 42"" projection TV) and had a pretty good idead of what my issue was based on my description over the phone. He originally quoted me a repair price $1-250 lower than what it has ended up to be(not disclosing a fee they charge for diagnosis at all !!). They told me it would take a short time (5-10 business days) to diagnose my issue and then I would be contacted. After fifteen business days ( and never having heard from them), I called back to find out what needed to be done (which is when I found out it would cost much more than originally thought due to what needed to actually needed to be repaired). I was OK with the extra cost and approved J&J to move ahead. I asked how long it would take and was told 2-3 weeks. After FOUR weeks, I once again initiated a call to J&J and was told ""the part is on back order and we cannot possibly know when the part will come in"". At this piont I was getting VERY frustrated and asked to be contacted as to what alternatives they might have. AGAIN - no response until I called back 3 days later. After leaving several voicemail messages, I was finally told an alternate vendor for the part that was needed had been found and the part would be in within 5-7 days. Again, I asked to be contacted when it arrived. Again, I was not. On day 8, I followed up by phone again and was told the part in fact shipped out and would be in ""soon"" and I would get top priority when it arrived. Again, I asked to be contacted when it came in as I was going to be on vacation and needed to make plans to have it picked up if it was done while I was gone. No surprise - Iwas not contacted. When I called - I was hung up on. INCREDIBLY BAD SERVICE !!!!

0
★☆☆☆☆

My experience with J&J Electronics has been terrible. I have worked in customer service for more than 20 years and know good & bad service. J&J has over promised and under delivered on every single aspect of my customer experience. Over the phone, their technician told me he had the exact TV I have (a 42"" projection TV) and had a pretty good idead of what my issue was based on my description over the phone. He originally quoted me a repair price $1-250 lower than what it has ended up to be(not disclosing a fee they charge for diagnosis at all !!). They told me it would take a short time (5-10 business days) to diagnose my issue and then I would be contacted. After fifteen business days ( and never having heard from them), I called back to find out what needed to be done (which is when I found out it would cost much more than originally thought due to what needed to actually needed to be repaired). I was OK with the extra cost and approved J&J to move ahead. I asked how long it would take and was told 2-3 weeks. After FOUR weeks, I once again initiated a call to J&J and was told ""the part is on back order and we cannot possibly know when the part will come in"". At this piont I was getting VERY frustrated and asked to be contacted as to what alternatives they might have. AGAIN - no response until I called back 3 days later. After leaving several voicemail messages, I was finally told an alternate vendor for the part that was needed had been found and the part would be in within 5-7 days. Again, I asked to be contacted when it arrived. Again, I was not. On day 8, I followed up by phone again and was told the part in fact shipped out and would be in ""soon"" and I would get top priority when it arrived. Again, I asked to be contacted when it came in as I was going to be on vacation and needed to make plans to have it picked up if it was done while I was gone. No surprise - Iwas not contacted. When I called - I was hung up on. INCREDIBLY BAD SERVICE !!!!

Cons: Terrible service from every possible customer angle.

 

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