Furniture & Appliance Mart

★☆☆☆☆
  • 1820 Stewart Ave

    Wausau, WI 54401

    Map & Directions
  • 715-845-4444

Shopping

Shopping
More choices in Wausau:
Resultset_next

C & M Pump & Equipment

3512 Roche Ave Vernon, AL

Resultset_next

Rent-A-Center

1377 Brickyard Rd Chipley, FL

1.0 5
Hi! Sign in to let us know how Furniture & Appliance Mart was?
Write a Review
.

You would think I would learn. Every item I've purchased from F & A in Wausau has been an overpriced dud. The last straw was when a king size bed frame was purchased and the delivery men wrecked my house. Worse still, the bed was too big for my mattress and they told me they stuff foam in the demo beds, which is a crock. They sold me a California king when I needed a regular king and they wouldn't take it back. Now I have to look for a new mattress, which I will NOT be purchasing from them. They are like sharks going in for the kill to make a sale, and they couldn't care less about their customers. Once you've paid, you don't exist. I am going to buy a memory foam mattress on line. I would strongly advise against making any type of purchase from these folks.

1
★☆☆☆☆

You would think I would learn. Every item I've purchased from F & A in Wausau has been an overpriced dud. The last straw was when a king size bed frame was purchased and the delivery men wrecked my house. Worse still, the bed was too big for my mattress and they told me they stuff foam in the demo beds, which is a crock. They sold me a California king when I needed a regular king and they wouldn't take it back. Now I have to look for a new mattress, which I will NOT be purchasing from them. They are like sharks going in for the kill to make a sale, and they couldn't care less about their customers. Once you've paid, you don't exist. I am going to buy a memory foam mattress on line. I would strongly advise against making any type of purchase from these folks.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you are looking for poor quality and poor service, then you hit the right place. I bought a service plan and found they don't service my discontinued sofa. They don't fix it but they took my money to fix and repair it. If they would just fix the problem it would be great. However, all they do is try to say they are not responsible for the problems. The service stinks and you should really think before buying from them.

1
★☆☆☆☆

If you are looking for poor quality and poor service, then you hit the right place. I bought a service plan and found they don't service my discontinued sofa. They don't fix it but they took my money to fix and repair it. If they would just fix the problem it would be great. However, all they do is try to say they are not responsible for the problems. The service stinks and you should really think before buying from them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Purchased a table set plus a tv stand, about $900 total. After a month with no delivery and no word from them, we called them - and was told that the tv stand was back ordered - and would not be available for four months. However, the salesperson assured us, she had been given permission to give us the floor model.(!) I went into the store and explained that we were not willing to take a used tv stand. I was told that they would take $100 off but that "was the best they could do." I declined the offer and cancelled the entire order. The customer service in this store is just terrible, at every stage. We will not be back.

1
★☆☆☆☆

Purchased a table set plus a tv stand, about $900 total. After a month with no delivery and no word from them, we called them - and was told that the tv stand was back ordered - and would not be available for four months. However, the salesperson assured us, she had been given permission to give us the floor model.(!) I went into the store and explained that we were not willing to take a used tv stand. I was told that they would take $100 off but that "was the best they could do." I declined the offer and cancelled the entire order. The customer service in this store is just terrible, at every stage. We will not be back.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought a dryer here that is burning all my clothes. They refuse to fix it. The repair man says that it is too efficient of a machine. I have to the Frigidaire they told me to have them come back out to the house. So I call Furniture and Appliance Mart. They send the same guy out, he was rude, condescending jerk. Not only that after he left I had to have my carpets cleaned. What a pig. I have talked to the store manager Jeffrey, but only to get no results, just promises. Now the dryer is out of warranty. I guess I have to go after them legally, for the cost of the ruined clothes.

At the same time I bought a sectional. The foam in middle cushion went bad. So they order a new one. But, when they come to the house to replace it, they brought the wrong pieces. I am still waiting for the pieces 1 month later.

Do not do any business with Furniture and Appliance mart. There is no service after the sale.

1
★☆☆☆☆

I bought a dryer here that is burning all my clothes. They refuse to fix it. The repair man says that it is too efficient of a machine. I have to the Frigidaire they told me to have them come back out to the house. So I call Furniture and Appliance Mart. They send the same guy out, he was rude, condescending jerk. Not only that after he left I had to have my carpets cleaned. What a pig. I have talked to the store manager Jeffrey, but only to get no results, just promises. Now the dryer is out of warranty. I guess I have to go after them legally, for the cost of the ruined clothes.

At the same time I bought a sectional. The foam in middle cushion went bad. So they order a new one. But, when they come to the house to replace it, they brought the wrong pieces. I am still waiting for the pieces 1 month later.

Do not do any business with Furniture and Appliance mart. There is no service after the sale.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This was our 3rd purchase from this store in the past 4 years or so. Of course this time being our biggest purchase, I would think that they could have a little better customer service or for the fact that we are returning customers... not even close. We were walked past without so much as a hello or I'll be right with you, not just by one employee, but 3 employees. We did find someone to help us and we purchased a couch, loveseat, a coffee table & 2 end tables. The real problems had yet to arise.

First we later found out the couches we ordered with customed upholstery were unable to be covered in that particular fabric. Do you know how long it takes to pick out fabric for couches & then a fabric for the pillows? Along with the fact if you have a 4 year old child with you??? So they call to tell me they cant get that fabric on the couch.

Two & 1/2 weeks later, due to the fact that the pillows had customed fabric... They finally schedule the delivery, the delivery truck shows up and bring in the furniture to find out that the 2 end tables are not the end tables that we ordered. The mistake wasnt in the wrong tables accidentally being loaded on the truck, it WAS the saleswoman had ENTERED THE WRONG PRODUCT #'S FOR THE TABLES. After contacting the store, they tell us that they will deliver the correct tables over a week later.

I let them know that I would return the incorrect tables & come pick up the tables we ordered as I didnt want to have to wait yet another week for our furniture. I call and find out that our tables are there and I can pick them up anytime.

I arrive & wait around for someone to help unload the incorrect tables from my SUV. I finally get tired of waiting and do it myself. Two guys come out, look at the paperwork, grab 2 boxes & load them into my car. I asked what is this? You arent putting the tables together? All they have to say is No...

Oh believe me, we will not return & I will not recommend to others...

1
★☆☆☆☆

This was our 3rd purchase from this store in the past 4 years or so. Of course this time being our biggest purchase, I would think that they could have a little better customer service or for the fact that we are returning customers... not even close. We were walked past without so much as a hello or I'll be right with you, not just by one employee, but 3 employees. We did find someone to help us and we purchased a couch, loveseat, a coffee table & 2 end tables. The real problems had yet to arise.

First we later found out the couches we ordered with customed upholstery were unable to be covered in that particular fabric. Do you know how long it takes to pick out fabric for couches & then a fabric for the pillows? Along with the fact if you have a 4 year old child with you??? So they call to tell me they cant get that fabric on the couch.

Two & 1/2 weeks later, due to the fact that the pillows had customed fabric... They finally schedule the delivery, the delivery truck shows up and bring in the furniture to find out that the 2 end tables are not the end tables that we ordered. The mistake wasnt in the wrong tables accidentally being loaded on the truck, it WAS the saleswoman had ENTERED THE WRONG PRODUCT #'S FOR THE TABLES. After contacting the store, they tell us that they will deliver the correct tables over a week later.

I let them know that I would return the incorrect tables & come pick up the tables we ordered as I didnt want to have to wait yet another week for our furniture. I call and find out that our tables are there and I can pick them up anytime.

I arrive & wait around for someone to help unload the incorrect tables from my SUV. I finally get tired of waiting and do it myself. Two guys come out, look at the paperwork, grab 2 boxes & load them into my car. I asked what is this? You arent putting the tables together? All they have to say is No...

Oh believe me, we will not return & I will not recommend to others...

Was this review helpful to you?
Ratings_icons Ratings_icons

More about Furniture & Appliance Mart

Furniture & ApplianceMart offers the areaβ??s largest inventory of top name brand furniture, mattresses, appliances and HDTVs at the guaranteed lowest prices, or it's FREE! Stop in and see what makes Furniture & ApplianceMart the best place to buy furniture, mattresses, appliances and HDTVs.

 

Wait, you're the expert.

If you've been to or used Furniture & Appliance Mart, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review