Sears Roebuck & Company

★★★☆☆

About Sears Roebuck & Company

Categories
  • Department Stores
  • Optical Goods Stores

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2.5 2
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Aside from the pricing on the parts being outrageous, the shipping costs are way too high considering they ship via US Postal Service (snail mail) and the part arrives broken. Then when dealing with the customer service center "supervisor," he was arrogant and didn't want to be of service at all. The woman who called me back from corporate after filing a claim with the Better Business Bureau was a little nicer, but seemed like she was only that way because of the claim. In the end, I wanted a full refund, and they only refunded me the amount of the part, minus the taxes and shipping. Extremely unsatisfied customer!

1
★☆☆☆☆

Aside from the pricing on the parts being outrageous, the shipping costs are way too high considering they ship via US Postal Service (snail mail) and the part arrives broken. Then when dealing with the customer service center "supervisor," he was arrogant and didn't want to be of service at all. The woman who called me back from corporate after filing a claim with the Better Business Bureau was a little nicer, but seemed like she was only that way because of the claim. In the end, I wanted a full refund, and they only refunded me the amount of the part, minus the taxes and shipping. Extremely unsatisfied customer!

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This Sears store has many special deals. For example, you get special deals with a Sears credit card, coupons, special sales, and manager discount sections. Additionally, the employees seem very friendly -- but it can be hard to get help when the store is very busy. I got free gift certificates the day after Thanksgiving just for showing up!

PROS: special deals
CONS: not enough electronics "toys"

4
★★★★☆

This Sears store has many special deals. For example, you get special deals with a Sears credit card, coupons, special sales, and manager discount sections. Additionally, the employees seem very friendly -- but it can be hard to get help when the store is very busy. I got free gift certificates the day after Thanksgiving just for showing up!

PROS: special deals
CONS: not enough electronics "toys"

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