Issue 1: It's concerning to see a tennis director that is over weight. The club is called "Elite Fitness & Racquet Club". Shouldn't the staff be phsically fit?? Shouldn't the tennis director who also gives lessons be able to run around on the court and give a productive tennis lesson; be able to hold a good rally. Instead of just standing in the same place and hitting a tennis ball to the person getting the lesson?
Issue 2: The employees at the club are not very friendly.
The whole environment is stuffy. The staff only speaks to you if they are spoken to. The majority of the tennis pros do not speak to even children passing by in the hallways. I understand a lot of them may be busy but it takes 2 seconds to speak and welcome a unfamiliar face to the club. Everything about the club seems to be about who you. I've only met a few tennis pros who are very, very nice and friendly and who take the time to stop, speak and ask you how you tennis game is coming along. I have a child who has a junior membership and he also feels the same way. The tennis pros do not give him a lot of instruction in group lessons but do give more instruction or suggestions to some of the better players. Again, it seems to be about who you are. It would have been nice when we first signed up to meet with the tennis director and discuss our tennis goals, mine and the goals of my junior player & not just assign us a tennis pro who really isn't that good or who is low man on the totem pole & needs clients. These tennis pros do not care!! As long as they are getting the $$ - that is all they care about. It would be nice of Kay Y. , Elite Owner, really thought about her program and what can be done to make it better. It's all about QUALITY not QUANTITY. Yes, you have 4 clubs & a lot of members & are making a lot $$ but you have no idea what is really going on at your clubs & how members are treated & how your NS Elite director is awful, over weight & NOT a people person at all. He needs interpersonal skills training. He has an agressive / non-approachable attitude. I've tried several times to get lessons w/other trainers who only tell me there are busy but then when i talk to other parents w/better players they tell me that that particular pro offered up a lesson to that better player. Again, it depends upon who you are & how good the pro thinks the player is; almost like if it's worth the pros time to give the lesson to the player. My whole Elite NS experience has been a bad one and as soon as our membership is over we are cancelling and will be looking for other clubs to join. I'm willing to pay more $$ for a nice environment and where my family will feel welcome.
P.S. get more woman pros on the staff.
Cons: Unfriendly environment