Alakai Hotel

★★★☆☆
  • 1030 Wisconsin Dells Pkwy S

    Wisconsin Dells, WI 53965

    Map & Directions
  • 608-253-3803

About Alakai Hotel

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Hours
Mon. - Sun. 24 Hours

Hotels & Travel

Hotels & Travel
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3.0 2
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We took a family trip to Wisconsin Dells and booked a two nite stay at this hotel. As soon as we walked into our room, we found out our guestroom walls were dirty, carpet was not clean, stain on bedsheets, no coffee maker in the room, and there were only 2 towels in the room for guest of 4

No complimentary coffee at the lobby as advertised, poor customer service because most of the front desk staff were rude and unwilling to help guest in anyway, and the front desk complain when asking for more towel for either the room and/or for the swimming pool.

WORST of all.. this hotel has no customer satisfaction gurantee and won't refund any money due to there was NOT any gurantee in making and/or keeping guest happy.

TOO many negative things to list.. Won't recommend to anyone.

0
★☆☆☆☆

We took a family trip to Wisconsin Dells and booked a two nite stay at this hotel. As soon as we walked into our room, we found out our guestroom walls were dirty, carpet was not clean, stain on bedsheets, no coffee maker in the room, and there were only 2 towels in the room for guest of 4

No complimentary coffee at the lobby as advertised, poor customer service because most of the front desk staff were rude and unwilling to help guest in anyway, and the front desk complain when asking for more towel for either the room and/or for the swimming pool.

WORST of all.. this hotel has no customer satisfaction gurantee and won't refund any money due to there was NOT any gurantee in making and/or keeping guest happy.

TOO many negative things to list.. Won't recommend to anyone.

Pros: NOTHING

Cons: Dirty double bedroom, bad customer service, NO REFUND

.

When I walked in and saw the fireplace and the huge whirlpool I was shocked. The room was very clean and so beautiful and very quiet. I highly recommend. The price was even reasonable.

5
★★★★★

When I walked in and saw the fireplace and the huge whirlpool I was shocked. The room was very clean and so beautiful and very quiet. I highly recommend. The price was even reasonable.

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