Southern Lakes Credit Union

★★★☆☆
  • 3000 80th St

    Kenosha, WI 53142

    Map & Directions
  • 262-694-1600

About Southern Lakes Credit Union

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Finance

Finance
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I have been with Southern Lakes for many years and never had a real problem with anything. Everyone has always been very helpful with any question or concern I had, However, since the credit union switched over to the new phone system for automatic banking I have had nothing but trouble. The old system was easy and fast, I accessed it anytime-during the day and in the middle of the night-and NEVER had a problem. I checked balances and transferred funds-no problem. The new system is a nightmare. I still can't get past the first level and the only reason I got that far is the tellers told me that checking has a 90 designation that had to be chosen to get to that info. I never had to know that before and believe me it's not on your checks anywhere. The web page is just as bad. I'm a new user and it won't let me register for the first time because my account number or password is invalid. It won't let my register as a new user because I don't have a password-which I don't since I'm not registered! The tellers can't understand my difficulty; they have tried to help by showing how to follow the directions on the printout. I think the easiest thing for me to do is follow directions to another credit union. I know this is long but I have been struggling with this since they changed it and I'm tired of it.

1
★☆☆☆☆

I have been with Southern Lakes for many years and never had a real problem with anything. Everyone has always been very helpful with any question or concern I had, However, since the credit union switched over to the new phone system for automatic banking I have had nothing but trouble. The old system was easy and fast, I accessed it anytime-during the day and in the middle of the night-and NEVER had a problem. I checked balances and transferred funds-no problem. The new system is a nightmare. I still can't get past the first level and the only reason I got that far is the tellers told me that checking has a 90 designation that had to be chosen to get to that info. I never had to know that before and believe me it's not on your checks anywhere. The web page is just as bad. I'm a new user and it won't let me register for the first time because my account number or password is invalid. It won't let my register as a new user because I don't have a password-which I don't since I'm not registered! The tellers can't understand my difficulty; they have tried to help by showing how to follow the directions on the printout. I think the easiest thing for me to do is follow directions to another credit union. I know this is long but I have been struggling with this since they changed it and I'm tired of it.

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I've been with this credit union since I got my first bank account when I was 16. The tellers are extremely friendly and knowledgable and I have seldom had any problems. The problems I did have were taken care of swiftly. The best part is that it is open to the public and they do not charge for you to have an account with them unlike most banks.

5
★★★★★

I've been with this credit union since I got my first bank account when I was 16. The tellers are extremely friendly and knowledgable and I have seldom had any problems. The problems I did have were taken care of swiftly. The best part is that it is open to the public and they do not charge for you to have an account with them unlike most banks.

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