Cousins Subs of Franklin-76th & Rawson

★★☆☆☆
  • 7178 S 76th St

    Franklin, WI 53132

    Map & Directions
  • 414-529-5904

About Cousins Subs of Franklin-76th & Rawson

Hours
Daily 10am-8pm

Food

Food
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2.0 1
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I generally like Cousins Subs, a solid chain that I've been eating at for years.

Cousins does a few annoying things. I sometimes prefer french fries to potato chips, and Cousins will let you substitute, which is nice. However, they distribute ketchup by the packet, and only by the packet, they don't have a dispenser like most other places. This is a bit annoying since you might need to open half a dozen packets to get enough ketchup for your fries. This has annoyed me for decades.

But to add weird into the mix, this location took the ketchup packets and put them behind the counter. I had seen a few Cousins doing that, and then they'd ask you how *many* ketchup packets you wanted (a bit annoying), and one day at this store I commented on the practice, and I was told that they did it because one of the other restaurants nearby was allegedly coming in, taking large amounts of ketchup from the self-serve ketchup packet bin, and distributing it in their own restaurant.

I'm not even sure where to begin on that. It sounds unlikely. It also sounds self-inflicted.

Cousins could easily order packets printed with their name and logo on it. That would address the problem.

Cousins could easily move to a ketchup dispenser, which would also solve that problem.

And does this imply that the same thing is happening to the other Cousins who have moved the ketchup behind the counter? Because it seems more likely to me that some bean counter decided that customers were just grabbing a fistful of ketchup packets (guilty) and that a way to reduce ketchup waste would be to try to meter it out, but that they couldn't figure out that a dispenser would be a cheap solution compared to the expensive ketchup-in-packets.

2
★★☆☆☆

I generally like Cousins Subs, a solid chain that I've been eating at for years.

Cousins does a few annoying things. I sometimes prefer french fries to potato chips, and Cousins will let you substitute, which is nice. However, they distribute ketchup by the packet, and only by the packet, they don't have a dispenser like most other places. This is a bit annoying since you might need to open half a dozen packets to get enough ketchup for your fries. This has annoyed me for decades.

But to add weird into the mix, this location took the ketchup packets and put them behind the counter. I had seen a few Cousins doing that, and then they'd ask you how *many* ketchup packets you wanted (a bit annoying), and one day at this store I commented on the practice, and I was told that they did it because one of the other restaurants nearby was allegedly coming in, taking large amounts of ketchup from the self-serve ketchup packet bin, and distributing it in their own restaurant.

I'm not even sure where to begin on that. It sounds unlikely. It also sounds self-inflicted.

Cousins could easily order packets printed with their name and logo on it. That would address the problem.

Cousins could easily move to a ketchup dispenser, which would also solve that problem.

And does this imply that the same thing is happening to the other Cousins who have moved the ketchup behind the counter? Because it seems more likely to me that some bean counter decided that customers were just grabbing a fistful of ketchup packets (guilty) and that a way to reduce ketchup waste would be to try to meter it out, but that they couldn't figure out that a dispenser would be a cheap solution compared to the expensive ketchup-in-packets.

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