Chainsaw Barney's

★★★☆☆
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  • 17 A South Pine

    Janesville, WI 53548

    Map & Directions
  • 608-756-5756

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3.0 2
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I took my chainsaw in to get it tuned up. I was told that it would run about $125 and take about two weeks. After two weeks and not hearing anything from them, I called them. I was told they were waiting on parts and that the estimate was now $174. Two weeks later they were still waiting on parts. Two weeks after that (Yes, six weeks into this) I stopped by and asked about the status of my saw. The parts were supposed to be in that afternoon and my final total was $205. I stopped in a few days later to pick up my saw with $205 in hand and was told that the total was $218. They know chainsaws and the mechanics associated, but their customer service was horrible. I never once got a call to let me know that there was a need for added charges. They continued to do work and add on to the cost without my authorization. When I confronted them about the cost and lack of communication when I went to pick up my saw, I was told that if I did not want to pay in full they would keep my saw and sell it to someone else. I have never been less satisfied with a company. I HIGHLY RECOMMEND STAYING AWAY FROM THIS PLACE!!!!

1
★☆☆☆☆

I took my chainsaw in to get it tuned up. I was told that it would run about $125 and take about two weeks. After two weeks and not hearing anything from them, I called them. I was told they were waiting on parts and that the estimate was now $174. Two weeks later they were still waiting on parts. Two weeks after that (Yes, six weeks into this) I stopped by and asked about the status of my saw. The parts were supposed to be in that afternoon and my final total was $205. I stopped in a few days later to pick up my saw with $205 in hand and was told that the total was $218. They know chainsaws and the mechanics associated, but their customer service was horrible. I never once got a call to let me know that there was a need for added charges. They continued to do work and add on to the cost without my authorization. When I confronted them about the cost and lack of communication when I went to pick up my saw, I was told that if I did not want to pay in full they would keep my saw and sell it to someone else. I have never been less satisfied with a company. I HIGHLY RECOMMEND STAYING AWAY FROM THIS PLACE!!!!

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If you need quality chain saws, chains, repairs, or chain sharpening, this is the place to come to! For years, Dave has been sharing his expertise with the local woodcutters -- he carries a great line of Stihl products and he knows how to use and take care of them! Best chain saw shop we've ever found.

5
★★★★★

If you need quality chain saws, chains, repairs, or chain sharpening, this is the place to come to! For years, Dave has been sharing his expertise with the local woodcutters -- he carries a great line of Stihl products and he knows how to use and take care of them! Best chain saw shop we've ever found.

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