Maxwell White Plumbing Incorporated

★☆☆☆☆

About Maxwell White Plumbing Incorporated

Categories
  • Heating & Air Conditioning
  • Plumbers
  • Household Appliances

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I needed a new heating system for my small, 800 square foot house. I called three different heating places; Maxwell-White included. I spoke with an answering machine first. Two days later I phoned again and spoke to a receptionist. She said so-and-so would call me back (I won't give names, you decide for yourself). Nobody called back......UNTIL about 3 weeks later. He called at 6:30 in the morning and wanted to know if I wanted an estimate THEN. I asked: When??? He said around 7am. Ahh, no I don't want anybody calling me at 6:30 in the morning and coming at 7am unless my furnace is dead.

We did set up a time for him to come out when he called at a more appropriate time. The man who came out was nice enough and said he'd mail an estimate. Can you believe they wanted over 5,000 to put a new heating system in an 800 square foot house? No way. How insulting. Actually I felt like they overbid because if they were to give a CORRECT bid that I may take the offer and then they'd have to waste time when they'd be making more money elsewhere.

I did call the office and ask for the gentleman to please phone me back because he must have my house mixed up with another. The receptionist took the message but nobody ever bothered to return the call.

I do NOT recommend them based on this experience.

PROS: NONE
CONS: Bad experience

1
★☆☆☆☆

I needed a new heating system for my small, 800 square foot house. I called three different heating places; Maxwell-White included. I spoke with an answering machine first. Two days later I phoned again and spoke to a receptionist. She said so-and-so would call me back (I won't give names, you decide for yourself). Nobody called back......UNTIL about 3 weeks later. He called at 6:30 in the morning and wanted to know if I wanted an estimate THEN. I asked: When??? He said around 7am. Ahh, no I don't want anybody calling me at 6:30 in the morning and coming at 7am unless my furnace is dead.

We did set up a time for him to come out when he called at a more appropriate time. The man who came out was nice enough and said he'd mail an estimate. Can you believe they wanted over 5,000 to put a new heating system in an 800 square foot house? No way. How insulting. Actually I felt like they overbid because if they were to give a CORRECT bid that I may take the offer and then they'd have to waste time when they'd be making more money elsewhere.

I did call the office and ask for the gentleman to please phone me back because he must have my house mixed up with another. The receptionist took the message but nobody ever bothered to return the call.

I do NOT recommend them based on this experience.

PROS: NONE
CONS: Bad experience

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