Hillcrest Properties Ltd

I have been renting from Hillcrest for some time now and have experienced quite a few changes,but more recent since May I feel our property Allouez Parkway has changed for the best it has ever been! We now have a well seasoned and courtious,let alone compentent individual in Rick taking care of our maintenance calls and the neighbors I now have all seem to be respectful and kind,Lynn has done a wonderful job a managing what I feel is the greatest place to live,Thank You Hillcrest!!.

Posted 11/01/08 | Report Abuse

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I have been renting from Hillcrest Properties for about 6 months now and have yet to feel welcome, respected or valued by the management & supervisory staff. Before moving into the apartment I requested that a few minor things be done (replace a broken under-counter lamp, have window shade polls installed so I could hang curtains, & to have exposed wiring covered) which the Apt Manager said she would take care of. None of these things were done. I had to go out and buy a new under-counter lamp and install it myself, I had to remove the wiring and I have yet to receive curtain rods.
About one month after moving in I noticed that my apt. door was the only apt that did not have a dead bolt. When I requested that a deadbolt be put in I was told that I would have to pay for it even though when I moved out it would stay with the building. I went out and purchased a dead bolt and informed the Apt Manager that I would leave it for the maintenance person to install as she said he would. TWO MONTHS later my dead bolt was installed. Plus when I came home on the day it was installed, my apt was covered in saw dust & wood chips. The maintenance person never bothered to sweep or clean up after his work, nor did he bother to move shoes, bags and purses out of the way, so I ended up with wood chips & saw dust in my shoes, bags & purses. After all that the hole that was drilled into my door was too large so the deadbolt didnt cover it all, for about a week anyone walking by could peek into my apt.
Another issue is that the boiler broke, so we have no heat which is included in the rent. The apt manager dropped off space heaters to take the chill out of the air until the boiler is fixed. The intentions are good, however our electric bill is not included in the rent so we are currently paying for our heat when Hillcrest is supposed to be paying for it.
Even with all that has happened above nothing is more disturbing to me then what I will tell you next. I had a complaint that I have called the Property Supervisor (Becky) about because I felt it would be better handled by going to someone of more authority than my Apt Manager. I have written a letter and left SEVERAL messages on Beckys voicemail and she has yet to respond. She has contacted my apt manager about the issue and has instructed that my Apt Manager speak to me about it. I requested that my Apt Manager tell Becky that I wish to speak to her & that she return my phone calls, and the Apt Manager insists that Becky wishes not to contact me, & that she has more important things to deal with. HOW RUDE IS THAT! It is rather insulting that the property supervisor feels she can dismiss her tenants request to speak with her. I find that the over all experience with this company is more than disappointing and rather insulting. Perhaps the management and supervisory team at Hillcrest could use some schooling on what is important when it comes to business. Becky the property supervisor needs to understand that the customer/renter should come first and should always be responded to & acknowledged. Note: if you call Becky and get her voice mail it says something to the effect of Your call is very important to me so please leave your name & number so I may return your call promptly & properly it should say Some of the calls I receive are important to me, so please leave your name & number so I may call you back if I feel like dealing with you. I am very disappointed in every experience with this company thus far.
They do not meet my expectations and I would not recommend them to anyone.

Posted 10/23/07 | Report Abuse

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Have dealt with several maintenence men who always are professional and try to quickly do their job without interfering with our family. The office has always answered my phone calls in a curteous manner and the Allouez Parkway Apartment property manager always has an open door and is happy to address any issues. They are wonderful about maintaining the yard and common areas too.

Posted 11/10/05 | Report Abuse

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