Helping Aids Incorporated

★★★★☆

About Helping Aids Incorporated

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Health & Medical
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Wheaton Franciscan Wound Healing Center- St. Francis Hospital

2025 W Oklahoma Ave Ste 110 Milwaukee, WI

4.0 1
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I bought a rollator here about a year and a half ago. It broke a couple weeks ago so I brought it back to them. Even though it was no longer under warranty and I couldn't find the receipt, they attempted to repair it for a minimal repair/labor charge. When it was determined to be broken beyond repair, they sent it back to the manufacturer and got me a replacement. I only paid for the attempted repair and labor (hundreds of dollars less than if I'd had to pay for the new one). They also lent me a transport wheelchair to use for the week I was without the rollator.

PROS: They go the extra mile to make the customer happy.
CONS: They seem a bit too serious -- need to smile more.

4
★★★★☆

I bought a rollator here about a year and a half ago. It broke a couple weeks ago so I brought it back to them. Even though it was no longer under warranty and I couldn't find the receipt, they attempted to repair it for a minimal repair/labor charge. When it was determined to be broken beyond repair, they sent it back to the manufacturer and got me a replacement. I only paid for the attempted repair and labor (hundreds of dollars less than if I'd had to pay for the new one). They also lent me a transport wheelchair to use for the week I was without the rollator.

PROS: They go the extra mile to make the customer happy.
CONS: They seem a bit too serious -- need to smile more.

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