Sun City Cyclery & Skates

★★★★☆

About Sun City Cyclery & Skates

Hours
Mon-Thu 10am-6pm, Fri 10am-5pm, Sat 9am-5pm

Sports & Recreation

Sports & Recreation
More choices in Sun Prairie:
Resultset_next

Suter's Gold Medal Sports

605 N Sherman Ave Madison, WI

Resultset_next

Spencer's Pro Shop

1834 Commercial Ave Madison, AL

3.75 8
Hi! Sign in to let us know how Sun City Cyclery & Skates was?
Write a Review
.

After reading some of the reviews, I decided to give them a try, but went into the store expecting little. I can honestly say that I was pleasantly surprised at the good customer service that I received from a worker named "Cale". In my opinion, he couldn't have done any better. He diagnosed a few problems, fixed them in a very timely manner, saved me some money by using some second hand parts, helped me unload and load the bike from my vehicle, gave me accurate estimates....what more could I ask for? I will definitely return with more business, but I'll probably look for "Cale".

5
★★★★★

After reading some of the reviews, I decided to give them a try, but went into the store expecting little. I can honestly say that I was pleasantly surprised at the good customer service that I received from a worker named "Cale". In my opinion, he couldn't have done any better. He diagnosed a few problems, fixed them in a very timely manner, saved me some money by using some second hand parts, helped me unload and load the bike from my vehicle, gave me accurate estimates....what more could I ask for? I will definitely return with more business, but I'll probably look for "Cale".

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought my daughter a bike here a few weeks ago. It was such a great experience. We needed a bike RIGHT AWAY for a big bike trip. The guy at the desk helped us find just the right bike for her. She didn't like the new ones, so he showed us one of his used bikes. She fell in love with a bright blue one (hard to find in girl's bikes!) I loved that he was able to tell me the pros and cons of different bikes, and that he knew what her size would be, and he held up the bike while she hopped up and sat on it, and he taught her how to use the gears. I asked if we could take it right away, and he said, no, the used bikes have to be checked over and oiled up before they are released. But he said it could be ready in time for our 1pm departure for the bike trip! The next day he called to say it was ready early, and when I went to pick it up, he carried it out for me, fixed my bike rack which I had not installed correctly, and made sure all my bikes were correctly placed. He loaned me a bungie cord, even though his store sells them. What a great store!

We've been here before, buying a bike for my son, and bells, a basket, a portable bike pump, helmets, and knee and elbow pads. We've drooled over the bike racks, tag alongs, and trailers. I had my bike serviced here once, and it was done in a few days. Sometimes there can be a wait when the store is busy, but that is because they are helping other customers. Also the store can be crowded because there are so many bikes! But we've never had a bad experience here.

5
★★★★★

I bought my daughter a bike here a few weeks ago. It was such a great experience. We needed a bike RIGHT AWAY for a big bike trip. The guy at the desk helped us find just the right bike for her. She didn't like the new ones, so he showed us one of his used bikes. She fell in love with a bright blue one (hard to find in girl's bikes!) I loved that he was able to tell me the pros and cons of different bikes, and that he knew what her size would be, and he held up the bike while she hopped up and sat on it, and he taught her how to use the gears. I asked if we could take it right away, and he said, no, the used bikes have to be checked over and oiled up before they are released. But he said it could be ready in time for our 1pm departure for the bike trip! The next day he called to say it was ready early, and when I went to pick it up, he carried it out for me, fixed my bike rack which I had not installed correctly, and made sure all my bikes were correctly placed. He loaned me a bungie cord, even though his store sells them. What a great store!

We've been here before, buying a bike for my son, and bells, a basket, a portable bike pump, helmets, and knee and elbow pads. We've drooled over the bike racks, tag alongs, and trailers. I had my bike serviced here once, and it was done in a few days. Sometimes there can be a wait when the store is busy, but that is because they are helping other customers. Also the store can be crowded because there are so many bikes! But we've never had a bad experience here.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This was the WORST customer service I have recieved from a small business EVER! I brought two bikes in for some minor repairs, after waiting two weeks to find out the damage and having to call myself to find out the start was not good! The quote sounded reasonable for one very nice Trek and a Huffy, I agreed to go ahead with repair two months later nothing done! By the time they were finished which ended up being 4 months total summer was basically over the owner refused to let me make two payments, stated he would sell the bikes within 7days if not paid in full within that 7days!! SHOCKED to say the least, he went on a tiraid of supporting his 8 kids and feeding his family and this is not a warehouse all yelling over the phone! I have to mention the Trek was a gift from a passed loved one so VERY sentimental,the owner hung up on me! A relative called a short time later to also see what we could do to pay and was hung up on as well. I wouldn't send my worst enemy to this place!

1
★☆☆☆☆

This was the WORST customer service I have recieved from a small business EVER! I brought two bikes in for some minor repairs, after waiting two weeks to find out the damage and having to call myself to find out the start was not good! The quote sounded reasonable for one very nice Trek and a Huffy, I agreed to go ahead with repair two months later nothing done! By the time they were finished which ended up being 4 months total summer was basically over the owner refused to let me make two payments, stated he would sell the bikes within 7days if not paid in full within that 7days!! SHOCKED to say the least, he went on a tiraid of supporting his 8 kids and feeding his family and this is not a warehouse all yelling over the phone! I have to mention the Trek was a gift from a passed loved one so VERY sentimental,the owner hung up on me! A relative called a short time later to also see what we could do to pay and was hung up on as well. I wouldn't send my worst enemy to this place!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I would like to mention the way the owner of this store interacted with my wife. As soon as she walked in he asked her to spin around. She did, not knowing what he meant by it. He fixed her bike, and thanked her for spinning around for him. I called him and asked him about it. He told me him and his fiance are clothes shopping, and he is interested in my wifes clothing. I told him I found that unusual as she was wearing blue jeans and a sweater. He told me that my wife shouldn't have spinned around for him if she didn't want to. He would not apologize as was my intent for calling. He only got upset and defensive over my calling him. I don't think this is appropriate for this type of bussiness. Seems more like a bar atmosphere.

1
★☆☆☆☆

I would like to mention the way the owner of this store interacted with my wife. As soon as she walked in he asked her to spin around. She did, not knowing what he meant by it. He fixed her bike, and thanked her for spinning around for him. I called him and asked him about it. He told me him and his fiance are clothes shopping, and he is interested in my wifes clothing. I told him I found that unusual as she was wearing blue jeans and a sweater. He told me that my wife shouldn't have spinned around for him if she didn't want to. He would not apologize as was my intent for calling. He only got upset and defensive over my calling him. I don't think this is appropriate for this type of bussiness. Seems more like a bar atmosphere.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I've found their prices to be very reasonable compared to those in the stores in Madison. They've won my loyalty with their friendly, knowledgable service and reasonable prices.

5
★★★★★

I've found their prices to be very reasonable compared to those in the stores in Madison. They've won my loyalty with their friendly, knowledgable service and reasonable prices.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

With all of the businesses opening and failing in downtown, I'm overjoyed that this family-oriented store has persevered and flourished. It is the only bike place around to offer real quality and concern for the customer. The knowledgeable and enthusiastic staff is keep me going back again and again.

4
★★★★☆

With all of the businesses opening and failing in downtown, I'm overjoyed that this family-oriented store has persevered and flourished. It is the only bike place around to offer real quality and concern for the customer. The knowledgeable and enthusiastic staff is keep me going back again and again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Helpful friendly staff with years of experience. you get what you pay for. only problem is long return time due too lots of customers. been going for years and wont trust anyone else with my bike

5
★★★★★

Helpful friendly staff with years of experience. you get what you pay for. only problem is long return time due too lots of customers. been going for years and wont trust anyone else with my bike

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This has been one of the few shops that has survived all these years on Main Street. It's one of the only bike shop around town and the only place to buy a bike besides Wal-Mart. They have a fairly good selection but they are over priced

4
★★★★☆

This has been one of the few shops that has survived all these years on Main Street. It's one of the only bike shop around town and the only place to buy a bike besides Wal-Mart. They have a fairly good selection but they are over priced

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Sun City Cyclery & Skates, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review