Goff's Collision Repair Center

★★★★☆
  • W229N2591 Duplainville Rd

    Waukesha, WI 53186

    Map & Directions
  • 262-522-7563

About Goff's Collision Repair Center

Hours
Mon-Fri 9am-5pm

Automotive

Automotive
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Unfortunately, I would agree-bad customer service. They were only interested in an estimate. After I picked the car up when repairs were complete, they just handed me the keys. I expected someone to look the car over with me in case

3
★★★★★

Unfortunately, I would agree-bad customer service. They were only interested in an estimate. After I picked the car up when repairs were complete, they just handed me the keys. I expected someone to look the car over with me in case

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I received fantastic customer service from staff that truly wanted to see me walk away happy. Good business practices from straight shooters. I 100% would go there again if I ever have the need and would recommend them to anyone that wants fair, fast and friendly service.

5
★★★★★

I received fantastic customer service from staff that truly wanted to see me walk away happy. Good business practices from straight shooters. I 100% would go there again if I ever have the need and would recommend them to anyone that wants fair, fast and friendly service.

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The customer service here is very poor. I can understand that they work in a high paced environment, but when you feel more like a nuisance, and less like a valued customer, it makes me want to spend my money elsewhere.

0
★☆☆☆☆

The customer service here is very poor. I can understand that they work in a high paced environment, but when you feel more like a nuisance, and less like a valued customer, it makes me want to spend my money elsewhere.

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We have had 3 vehicles fixed at Goff's in the last 2 years. Most recently they fixed our son's Ford Taurus. This is a company that truly understands the meaning of customer service. They go above and beyond every time we walk in the door. Our repair bill was over $8,000 and you would never know the vehicle was in an accident.

5
★★★★★

We have had 3 vehicles fixed at Goff's in the last 2 years. Most recently they fixed our son's Ford Taurus. This is a company that truly understands the meaning of customer service. They go above and beyond every time we walk in the door. Our repair bill was over $8,000 and you would never know the vehicle was in an accident.

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.

I was extremely dissatisfied, and nobody at Goff's seemed to care.

My insurance is through State Farm. I've been with them for 22 years. State Farm is a great company, Goff's is not. Front end damage on the van was over 4,000. After 3 weeks we had trouble with the heat, the vehicle lost power and was unusable. They picked it up, told me the water pump wasn't working and the serpintine belt was broke. They told me it wasn't their fault, even though it was in the front of the vehicle. Matter of fact they couldn't even tell me how much to fix it because they outsourced it. So I towed the vehicle to a place that wouldn't stand behind their warranty, didn't fix the problem, and had to take it to someone else that could handle it. Insult to injury, they charged me 130 for towing. Phillips 66 charged me 80 for the tow, and had the vehicle fixed the next morning. Goff's auto body didn't get it right the first time, took 4,000 of mine and State Farms money and didn't care. I spoke to them on multiple occasions. They were inflexible. Their warranty is a farce, and I would never use them again.

1
★☆☆☆☆

I was extremely dissatisfied, and nobody at Goff's seemed to care.

My insurance is through State Farm. I've been with them for 22 years. State Farm is a great company, Goff's is not. Front end damage on the van was over 4,000. After 3 weeks we had trouble with the heat, the vehicle lost power and was unusable. They picked it up, told me the water pump wasn't working and the serpintine belt was broke. They told me it wasn't their fault, even though it was in the front of the vehicle. Matter of fact they couldn't even tell me how much to fix it because they outsourced it. So I towed the vehicle to a place that wouldn't stand behind their warranty, didn't fix the problem, and had to take it to someone else that could handle it. Insult to injury, they charged me 130 for towing. Phillips 66 charged me 80 for the tow, and had the vehicle fixed the next morning. Goff's auto body didn't get it right the first time, took 4,000 of mine and State Farms money and didn't care. I spoke to them on multiple occasions. They were inflexible. Their warranty is a farce, and I would never use them again.

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1 out of 1 people found this review helpful.

.

I just showed up for an estimate and they took care of me immediately. When I was talking w insurance they needed photos of the damaged area and fortunately, the estimator had taken many. Goff's also talked directly with the agent, handling questions they had, and even setting up the rental car. I drive a luxury vehicle, usually receiving great customer service, but this was the best attention to detail I've seen. This started as a frustrating experience, with damage being done when I went through the car wash, and ended up as a smooth process thanks to the professional service from Goff's. I would highly recommend them just by the awesome customer service.... but after seeing how well my car was repaired, it truly is the best collision center in the state, if not the country.

5
★★★★★

I just showed up for an estimate and they took care of me immediately. When I was talking w insurance they needed photos of the damaged area and fortunately, the estimator had taken many. Goff's also talked directly with the agent, handling questions they had, and even setting up the rental car. I drive a luxury vehicle, usually receiving great customer service, but this was the best attention to detail I've seen. This started as a frustrating experience, with damage being done when I went through the car wash, and ended up as a smooth process thanks to the professional service from Goff's. I would highly recommend them just by the awesome customer service.... but after seeing how well my car was repaired, it truly is the best collision center in the state, if not the country.

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.

I had a minor bent in my bumper and they looked at it right away. They told me no big deal and fixed it right on the spot. The best thing is they told me it would be no charge. I've used them since.

5
★★★★★

I had a minor bent in my bumper and they looked at it right away. They told me no big deal and fixed it right on the spot. The best thing is they told me it would be no charge. I've used them since.

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