Country Springs Hotel

★★★★☆
  • 2810 Golf Rd

    Pewaukee, WI 53072

    Map & Directions
  • 262-547-0201

Arts & Entertainment

Arts & Entertainment
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Went to the indoor waterpark with my 2 year old. It was so crowded, loud, and hot. There was also a large rowdy crowd that made my daughter and I uncomfortable. Needless to say we left soon after we walked in. We won't be going back.

3
★★★★★

Went to the indoor waterpark with my 2 year old. It was so crowded, loud, and hot. There was also a large rowdy crowd that made my daughter and I uncomfortable. Needless to say we left soon after we walked in. We won't be going back.

.

UPDATE: Country Springs has refunded my overdraft fee of $34. I worked with Nancy who was very nice and the first person I have spoken to at Country Springs who knew what they were doing. It still was a lot of work for me to go through for their error (calls to the bank, letters from the bank, etc.),but it has been fixed.

First the compliments...kudos to Country Springs for having a recycle bin and CFC light bulbs and also the water park is nice.
Now the problems, too big for me to overlook...
There was a serious debit card issue, as you can see by my update, was resolved. I still would offer a word of caution to those
using a debit card for payment and check your account and make sure more is not being held that what was indicated.
The first night they were vacuuming the room next to our (it was a little conference room) at 10:00 p.m. You could hear it and it was quite loud--we could even hear the conference going on earlier because it was an adjoining room. The staff should know not to vacuum that late especially if the next room is occupied by a guest.
One last pet peeve. My daughter wanted change for their game room and there wasn't an attendant so she waited by the desk. There was one lady there and she was on the phone. She never even acknowledged my daughter for five minutes and when I went over by her she didn't acknowledge me either.
Good Customer Service rules are...you let the waiting people know you will be right with them or call somebody else to have them assist you. We waited 10 minutes before she spoke to us and there was nobody else there!
All in all, not a great experience at all and we probably won't go back. If I had spoken with Nancy or been directed to speak with her other than the first manager it probably would have changed my perspective.

3
★★★☆☆

UPDATE: Country Springs has refunded my overdraft fee of $34. I worked with Nancy who was very nice and the first person I have spoken to at Country Springs who knew what they were doing. It still was a lot of work for me to go through for their error (calls to the bank, letters from the bank, etc.),but it has been fixed.

First the compliments...kudos to Country Springs for having a recycle bin and CFC light bulbs and also the water park is nice.
Now the problems, too big for me to overlook...
There was a serious debit card issue, as you can see by my update, was resolved. I still would offer a word of caution to those
using a debit card for payment and check your account and make sure more is not being held that what was indicated.
The first night they were vacuuming the room next to our (it was a little conference room) at 10:00 p.m. You could hear it and it was quite loud--we could even hear the conference going on earlier because it was an adjoining room. The staff should know not to vacuum that late especially if the next room is occupied by a guest.
One last pet peeve. My daughter wanted change for their game room and there wasn't an attendant so she waited by the desk. There was one lady there and she was on the phone. She never even acknowledged my daughter for five minutes and when I went over by her she didn't acknowledge me either.
Good Customer Service rules are...you let the waiting people know you will be right with them or call somebody else to have them assist you. We waited 10 minutes before she spoke to us and there was nobody else there!
All in all, not a great experience at all and we probably won't go back. If I had spoken with Nancy or been directed to speak with her other than the first manager it probably would have changed my perspective.

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.

The water park is good for children 10 and under. It also has an arcade. The rooms are clean and the staff friendly. We had some prblems when we had to change rooms, but the check-in staff was very accomodating. The only downer is the breakfast. I'd rate it a 2 on a 1 - 10 scale (10 being great) I've had much better continental breakfasts at other hotels.

4
★★★★☆

The water park is good for children 10 and under. It also has an arcade. The rooms are clean and the staff friendly. We had some prblems when we had to change rooms, but the check-in staff was very accomodating. The only downer is the breakfast. I'd rate it a 2 on a 1 - 10 scale (10 being great) I've had much better continental breakfasts at other hotels.

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We haven't stayed at the hotel part, but we've been to the waterpark part of this hotel. It was really fun. Even us adults went on rides. We ate at the little concessions they have. It was okay. They said we couldn't bring in food so we didn't, but I saw other people that did.

4
★★★★☆

We haven't stayed at the hotel part, but we've been to the waterpark part of this hotel. It was really fun. Even us adults went on rides. We ate at the little concessions they have. It was okay. They said we couldn't bring in food so we didn't, but I saw other people that did.

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It's one of the best waterparks that you can good to that is near Milwaukee. The prices cann't be beat and the employee's really know how to treat guest right!

2
★★★★★

It's one of the best waterparks that you can good to that is near Milwaukee. The prices cann't be beat and the employee's really know how to treat guest right!

Pros: Slides, Hottub's, Location.

Cons: Had to leave to go home when done!!

.

Me and my Family have been here a couple of times and we love this hotel. The new waterpark is great. The waterslides are fun and great for little kids too. The hotel is wonderful and the staff is pretty helpful too. I have also had a work holiday pary here and the banquet room was beautiful, and the food tasted great. I would recommend this hotel to anyone, for the waterpark the stay or a banquet. Great Hotel!!!

5
★★★★★

Me and my Family have been here a couple of times and we love this hotel. The new waterpark is great. The waterslides are fun and great for little kids too. The hotel is wonderful and the staff is pretty helpful too. I have also had a work holiday pary here and the banquet room was beautiful, and the food tasted great. I would recommend this hotel to anyone, for the waterpark the stay or a banquet. Great Hotel!!!

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We had a block of rooms held at the Country Inn for our wedding guests. Everyone that stayed there commented on what a great hotel it was and how much they enjoyed their stay. The breakfast provided to hotel guests in the morning is great and the hotel has a couple of different restaurants and a great little bar with TONS of different bottled beers. We had a lot of out of town guests, some without their own cars, so we wanted a place where they could stay and not get bored if they didn't feel like venturing out -- the Country Inn fit the bill perfectly! Would recommend this hotel to anyone looking for a great hotel at reasonable rates.

4
★★★★☆

We had a block of rooms held at the Country Inn for our wedding guests. Everyone that stayed there commented on what a great hotel it was and how much they enjoyed their stay. The breakfast provided to hotel guests in the morning is great and the hotel has a couple of different restaurants and a great little bar with TONS of different bottled beers. We had a lot of out of town guests, some without their own cars, so we wanted a place where they could stay and not get bored if they didn't feel like venturing out -- the Country Inn fit the bill perfectly! Would recommend this hotel to anyone looking for a great hotel at reasonable rates.

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