Salon Nouveaux

★★★☆☆
  • 21075 Swenson Dr # 300

    Waukesha, WI 53186

    Map & Directions
  • 262-798-1090

About Salon Nouveaux

Categories
Hours
Tue-Thu 9am-9pm; Fri & Sat 9am-4pm

Personal Services

Personal Services
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2.5 4
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Hailey has cut and colered my hair for the past 3 years and is awesome! She is professional, yet VERY approachable, funny, and accommodating to my hair issues. I found out about this salon through the $50 voucher and have never left. The staff is VERY accommodating and I have never had any issues with rescheduling appointments. The only negative is that they are a bit pricey, but to be honest I receive compliments to this day regarding my color and cut, so I'll pay a little extra knowing that the job was done well! :)

4
★★★★☆

Hailey has cut and colered my hair for the past 3 years and is awesome! She is professional, yet VERY approachable, funny, and accommodating to my hair issues. I found out about this salon through the $50 voucher and have never left. The staff is VERY accommodating and I have never had any issues with rescheduling appointments. The only negative is that they are a bit pricey, but to be honest I receive compliments to this day regarding my color and cut, so I'll pay a little extra knowing that the job was done well! :)

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I received an advertisement for this salon in the coupon mailings. They advertised a special package deal where you pay $50 and receive services in four separate visits. My first visit was a haircut. The stylist was friendly and professional. My second visit, with the same stylist, was a lip wax.

I asked about the promotion, and was told that since the salon is located on a side road in a strip mall, they don't get many walk-ins, so they sent out the flyer to generate new business. I can understand why - I had no idea the salon was there.

The third visit was supposed to be for a pedicure with Colleen, and the fourth visit would have been a makeup consultation with the original hair stylist.

I scheduled my third visit for the day following a business trip we were attending in Ohio. The trip home was delayed due to deadlines that had to be met, so I was physically unable to make the appointment. I called them in advance of the appointment, but within 24 hours hoping to reschedule after explaining my dilemma.

Normally, I'd be driving to Waukesha from Wauwatosa - quite a long drive for me when I could easily utilize a number of salons closer to home. However, this time I'm driving from Ohio returning from a business trip. I potentially could have reschedule the appointment for later in the day.

Mary answered the call, and I was told that since I didn't give them a 24 hour notice I would forfeit the appointment. When I asked about it further, explaining the fact that I was detained on a business trip, she went on to tout that "the 24 hour cancellation policy is on the back of the flyer". She could care less about accommodating any of my requests. Surprised at their lack of emphasis on customer service, I responded that it's not a great way to generate new business. She replied with another reference to the "24 hour cancellation policy is on the back of the flyer", and did nothing to apologize or attempt to rectify the situation. In fact, I found her manner blatantly obtuse.

At this point, I believe it's important to note the following fact: Previously, when my second appointment reminder call was made, I spoke with a gentleman who was confirming an early morning lip wax. I explained to him that I have sensitive skin and I have to be somewhere early afternoon, and asked if it would be possible to change the appointment for later in the day so I could avoid attending a meeting with a red lip. He was professional, and accommodated my request, and we pushed the appointment off for later in the day. I wasn't penalized for the change, though it was in fact within a 24 hour time frame, technically not in accordance with their policy. He did not refer to a "24 hour cancellation policy on the back of the flyer" in the condescending tone that was typical of Mary.

Backtracking to the time I made my initial appointment, I should have gone with my gut instinct. When I called asking about the hairstylists, I explained that since I have very fine hair, I'm very particular and seek out hairstylists who are accustomed to my type of hair. Instead of offering advice or providing suggestions, or even so much as acknowledging what I said, the person with whom I booked the appointment completely avoided my question in it's entirety, and said, "I have an appointment on such and such date..." She obviously had no interest whatsoever with my concerns. I'll let the reader deduce who it was that probably took this call.

Mary was unprofessional, and if this were my company, she would be in the unemployment line. From a customer??s standpoint, I believe she is a detriment to this company.

Here is a company sending out flyers to the general public attempting to generate new business, but punishing their customers for circumstances beyond their control. This was not a cancelled appointment; this was my attempt to reschedule for later in the day.

Entering the salon during both of my visits, it is easy to deduce that they do not receive a lot of business, and yet it amazes me that they don't hesitate to drive potential customers away with their asinine policies. Salon Nouveau could care less about the customer??s stance and places zero emphasis on customer satisfaction.

Why would this generate repeat business? It wouldn't.

I never return here again, nor would I recommend this salon to anyone.

I'll take my business to Vici, Kingshead, All About Hair, etc. where they place an obvious emphasis on customer satisfaction. The success of their business speaks for itself. Perhaps Salon No-Go can take a lesson or two from them.

Kim in Wauwatosa

1
★☆☆☆☆

I received an advertisement for this salon in the coupon mailings. They advertised a special package deal where you pay $50 and receive services in four separate visits. My first visit was a haircut. The stylist was friendly and professional. My second visit, with the same stylist, was a lip wax.

I asked about the promotion, and was told that since the salon is located on a side road in a strip mall, they don't get many walk-ins, so they sent out the flyer to generate new business. I can understand why - I had no idea the salon was there.

The third visit was supposed to be for a pedicure with Colleen, and the fourth visit would have been a makeup consultation with the original hair stylist.

I scheduled my third visit for the day following a business trip we were attending in Ohio. The trip home was delayed due to deadlines that had to be met, so I was physically unable to make the appointment. I called them in advance of the appointment, but within 24 hours hoping to reschedule after explaining my dilemma.

Normally, I'd be driving to Waukesha from Wauwatosa - quite a long drive for me when I could easily utilize a number of salons closer to home. However, this time I'm driving from Ohio returning from a business trip. I potentially could have reschedule the appointment for later in the day.

Mary answered the call, and I was told that since I didn't give them a 24 hour notice I would forfeit the appointment. When I asked about it further, explaining the fact that I was detained on a business trip, she went on to tout that "the 24 hour cancellation policy is on the back of the flyer". She could care less about accommodating any of my requests. Surprised at their lack of emphasis on customer service, I responded that it's not a great way to generate new business. She replied with another reference to the "24 hour cancellation policy is on the back of the flyer", and did nothing to apologize or attempt to rectify the situation. In fact, I found her manner blatantly obtuse.

At this point, I believe it's important to note the following fact: Previously, when my second appointment reminder call was made, I spoke with a gentleman who was confirming an early morning lip wax. I explained to him that I have sensitive skin and I have to be somewhere early afternoon, and asked if it would be possible to change the appointment for later in the day so I could avoid attending a meeting with a red lip. He was professional, and accommodated my request, and we pushed the appointment off for later in the day. I wasn't penalized for the change, though it was in fact within a 24 hour time frame, technically not in accordance with their policy. He did not refer to a "24 hour cancellation policy on the back of the flyer" in the condescending tone that was typical of Mary.

Backtracking to the time I made my initial appointment, I should have gone with my gut instinct. When I called asking about the hairstylists, I explained that since I have very fine hair, I'm very particular and seek out hairstylists who are accustomed to my type of hair. Instead of offering advice or providing suggestions, or even so much as acknowledging what I said, the person with whom I booked the appointment completely avoided my question in it's entirety, and said, "I have an appointment on such and such date..." She obviously had no interest whatsoever with my concerns. I'll let the reader deduce who it was that probably took this call.

Mary was unprofessional, and if this were my company, she would be in the unemployment line. From a customer??s standpoint, I believe she is a detriment to this company.

Here is a company sending out flyers to the general public attempting to generate new business, but punishing their customers for circumstances beyond their control. This was not a cancelled appointment; this was my attempt to reschedule for later in the day.

Entering the salon during both of my visits, it is easy to deduce that they do not receive a lot of business, and yet it amazes me that they don't hesitate to drive potential customers away with their asinine policies. Salon Nouveau could care less about the customer??s stance and places zero emphasis on customer satisfaction.

Why would this generate repeat business? It wouldn't.

I never return here again, nor would I recommend this salon to anyone.

I'll take my business to Vici, Kingshead, All About Hair, etc. where they place an obvious emphasis on customer satisfaction. The success of their business speaks for itself. Perhaps Salon No-Go can take a lesson or two from them.

Kim in Wauwatosa

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I received an advertisement for this salon in the coupon mailings. They advertised a special package deal where you pay $50 and receive services in four separate visits. My first visit was my haircut. The stylist was friendly and

0
★☆☆☆☆

I received an advertisement for this salon in the coupon mailings. They advertised a special package deal where you pay $50 and receive services in four separate visits. My first visit was my haircut. The stylist was friendly and

.

Robyn is the hairstylist that cuts and styles my daughter's hair. Although you must pay more for some hairstylists, based on their experience, the service has always been excellent. Hair salon professionals assist with the hanging of your coat/jacket and offer complimentary beverages while you wait. I would rate this business as "very good" because although service is excellent, haircuts can get costly. A haircut that includes a wash and style and a massage runs around $30.00.

4
★★★★☆

Robyn is the hairstylist that cuts and styles my daughter's hair. Although you must pay more for some hairstylists, based on their experience, the service has always been excellent. Hair salon professionals assist with the hanging of your coat/jacket and offer complimentary beverages while you wait. I would rate this business as "very good" because although service is excellent, haircuts can get costly. A haircut that includes a wash and style and a massage runs around $30.00.

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