Import Auto Clinic

★★★☆☆

About Import Auto Clinic

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Automotive

Automotive
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Brought in my import to their shop when i first got it. They almost always require dropping the car off. Thankfully, they're by the #2 bus line. Oil change, tire mounting and regular inspection was done there. They missed a few alert points on the car. Namely, corroded rotors and cracked belts due to age. They didn't catch things that did need to be done on the car.

Got an estimate from them for work. Ordered the part needed for work. Dropped my car off on a Sunday with key in drop-box. By end of day Monday they just got around to working on it, only to tell me that there would need to be more that needed to be done to get the work complete. Why did I pay them to make an estimate in the first place?

Made an appointment for next week Monday morning. When I got there, they told me I had called to cancel. If I had called to cancel, why would I be standing there waiting for work. They had to reschedule me.

Ended up just picking up the part I had ordered and decided to go get work done somewhere else.

They're nice enough people but they really need to get their sh*t together.

2
★★☆☆☆

Brought in my import to their shop when i first got it. They almost always require dropping the car off. Thankfully, they're by the #2 bus line. Oil change, tire mounting and regular inspection was done there. They missed a few alert points on the car. Namely, corroded rotors and cracked belts due to age. They didn't catch things that did need to be done on the car.

Got an estimate from them for work. Ordered the part needed for work. Dropped my car off on a Sunday with key in drop-box. By end of day Monday they just got around to working on it, only to tell me that there would need to be more that needed to be done to get the work complete. Why did I pay them to make an estimate in the first place?

Made an appointment for next week Monday morning. When I got there, they told me I had called to cancel. If I had called to cancel, why would I be standing there waiting for work. They had to reschedule me.

Ended up just picking up the part I had ordered and decided to go get work done somewhere else.

They're nice enough people but they really need to get their sh*t together.

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They quoted a price for a timing belt job. Then raised the price after I had it towed to their shop. They said, I could take it somewhere else if I wasn't happy with the increase. I had already paid for the tow. Other than this they did do a good job and the increased price was still reasonable.

3
★★★☆☆

They quoted a price for a timing belt job. Then raised the price after I had it towed to their shop. They said, I could take it somewhere else if I wasn't happy with the increase. I had already paid for the tow. Other than this they did do a good job and the increased price was still reasonable.

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I first went to Import Auto 3 years ago and have had them do numerous repairs on my various vehicles; Honda, VW, and Audi. I trust their opinion and overall I feel I get good quality work. These guys can do anything and are generally pretty quick and are decent about calling if things will take longer. I did have one experience where they didn't tighten the axle nut after doing a CV/half shaft replacement. I was disappointed that they overlooked this and felt it was a safety hazard as I jumped on the beltline after picking up my car, had to call them and have it towed back to import auto, wasted hours of my time, and the best I got out of them was an honest explanation of what happened, not a mouth full of apologies and credit back on the work they did.

I still consider this a top notch shop and like to support local business as it seems in this area of town big development is starting to take over. Their prices seem average for what I've done, in some cases lower than others.

4
★★★★☆

I first went to Import Auto 3 years ago and have had them do numerous repairs on my various vehicles; Honda, VW, and Audi. I trust their opinion and overall I feel I get good quality work. These guys can do anything and are generally pretty quick and are decent about calling if things will take longer. I did have one experience where they didn't tighten the axle nut after doing a CV/half shaft replacement. I was disappointed that they overlooked this and felt it was a safety hazard as I jumped on the beltline after picking up my car, had to call them and have it towed back to import auto, wasted hours of my time, and the best I got out of them was an honest explanation of what happened, not a mouth full of apologies and credit back on the work they did.

I still consider this a top notch shop and like to support local business as it seems in this area of town big development is starting to take over. Their prices seem average for what I've done, in some cases lower than others.

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After calling 15 places in the Madison area, their quote came in at more than double the price of some other places. I didn't acutally have work done here... so I can't vouch for the quality of their work.

2
★★☆☆☆

After calling 15 places in the Madison area, their quote came in at more than double the price of some other places. I didn't acutally have work done here... so I can't vouch for the quality of their work.

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I LOVE these guys, they very nicely checked out my car at NO charge when it turned out that it was nothing i had done wrong with it... overall they are very laid back and friendly. Prices are good and service is QUICK!

5
★★★★★

I LOVE these guys, they very nicely checked out my car at NO charge when it turned out that it was nothing i had done wrong with it... overall they are very laid back and friendly. Prices are good and service is QUICK!

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This is a decent place for your regular maintenance. While they are not express fast as many of the chain stores are (not necessarily a good thing), they do make up for that in their thorough work. They also use your choice of oil and filter. Some time there can be a long wait to get an appointment as it is quite ppular with the students here.

3
★★★☆☆

This is a decent place for your regular maintenance. While they are not express fast as many of the chain stores are (not necessarily a good thing), they do make up for that in their thorough work. They also use your choice of oil and filter. Some time there can be a long wait to get an appointment as it is quite ppular with the students here.

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